OWNERS GUIDE - Westgate Resorts

2013 OWNERS GUIDE

How To Contact Us 

Call Us: 

Toll-Free: 1-800-925-9999 

Local: 407-355-1105 

Monday - Thursday 

Friday 

Saturday 

Sunday 

8 a.m. - 10 p.m. 

8 a.m. - 9 p.m. 

9 a.m. - 5 p.m. 

9 a.m. - 5 p.m. 

Eastern Standard Time. Hours subject to change. 

Visit Us Online: 

www.westgateowners.com 

Write Us: 

WESTGATE RESORTS 

2801 Old Winter Garden Road 

Ocoee, FL 34761 

2 

1-800-925-9999 

www.westgateowners.com

Table of Contents 

How To Use Your Timeshare ................................................. 4 

Frequently Asked Questions................................................. 6 

Come Home To Westgate Resorts ..........................................11 

Online Services..........................................................13-18 

Westgate Telesales .........................................................19 

Westgate Town Center .................................................20 

Westgate Vacation Villas................................................21 

Westgate Towers .......................................................22 

Westgate Towers North ................................................23 

Westgate Leisure Resort................................................24 

Westgate Lakes Resort & Spa ...........................................25 

Westgate Palace .......................................................26 

Westgate Blue Tree Resort at Lake Buena Vista ..........................27 

Westgate River Ranch ..................................................28 

Westgate South Beach . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 

Harbour Beach Resort..................................................30 

Westgate Myrtle Beach Oceanfront Resort..............................31 

Westgate Historic Williamsburg ........................................32 

Westgate Smoky Mountain Resort & Spa ...............................33 

Westgate Tunica Resort ................................................34 

Westgate Logger’s Pointe and Westgate Cedar Ridge ...................35 

Westgate Branson Woods ..............................................36 

Westgate Branson Lakes at Emerald Pointe . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 

Westgate Painted Mountain Country Club..............................38 

Westgate Park City Resort & Spa ........................................39 

Westgate Flamingo Bay ................................................40 

Club Orlando and The Seasons .........................................41 

Owner Referral Program....................................................42 

Loyalty Shopping Program .................................................43 

Vacation Guard.............................................................44 

Renter’s & Developer Exchange.............................................45 

Resort Calendar . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 

Westgate Resorts Foundation ...........................................47-48 

Glossary. ...................................................................49 

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1-800-925-9999 


How To Use Your Timeshare 

USE IT YOURSELF 

Planning to visit your home resort? 

1. For floating week Owners, call 1-800-925-9999 and request a reservation for your preferred 

travel dates. Remember, we want to ensure you have the opportunity to come home to your 

resort when it is best for you, so please call ahead since requests are honored on a first-come, 

first-served basis. 

2. If you own a fixed week and will be traveling during your scheduled week, simply call 

1-800-925-9999 and a vacation consultant will be more than happy to assist you in finalizing 

your vacation plans. You may also confirm your reservation through their Online Account 

Management (OAM) account at www.westgateowners.com. 

EXCHANGE 

You have two options: 

1. Stay at your home resort at a time other than your scheduled week or stay at another Westgate 

property by doing a “Developer Exchange.” Just tell us when you would like to visit by placing a 

service request online through your Online Account Management (OAM) account at 

www.westgateowners.com or by contacting us at 1-800-925-9999 or 407-355-1105. * 

2. Exchange your week through Interval International or Westgate Cruise and Travel Program 

and travel the world. Please contact us at 1-800-925-9999 or 407-355-1105 and we will be 

more than happy to assist you. Owners may place a service request online through your Online 

Account Management (OAM) account at www.westgateowners.com. 

*Applicable fees and restrictions may apply. Based on availability. 

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1-800-925-9999 


How To Use Your Timeshare 

It’s as easy as picking up the phone or sending an e-mail to let us know you’re coming. And 

if you want to exchange your week, either for a different Westgate week or through Interval 

International or the Westgate Cruise and Travel Program, we’ll “walk” you through the process. 

Helpful Tips 

• Check-in days vary, depending on the resort. Because we want to give you the greatest 

opportunity to obtain what your family needs for your vacation plans, please call 

1-800-925-9999 or 407-355-1105 and confirm at least 6 months in advance of your desired 

visit. If your vacation needs have changed, please refer to pages 45 and 46. 

• Would you like to come back to your home resort at a time other than the week you own? Or 

would you like to try another Westgate Resort? Contact us at 1-800-925-9999 or 

407-355-1105. Mention you would like to do a “Developer Exchange” and we’ll do the rest! 

Owners may place a service request online through their Online Account Management (OAM) 

account at www.westgateowners.com. 

• To enjoy usage of your villa, please make sure all annual fees associated with the occupancy 

year of deposit are current prior to your arrival. 

• Westgate Resorts is pleased to welcome its Owners to exchange their current week for a week 

at another Westgate Resort through our Developer Exchange Program. We have spacious 

villas available and a variety of exciting experiences for you and your family to enjoy, whether 

it be visiting the theme parks in Orlando, FL; skiing in Park City; shopping in Las Vegas, NV; 

soaking up the sun in Myrtle Beach, SC; and much, much more. 

• If you own a “lock-off” villa, please read the “Lock-Off Info” listed on the respective Resort 

Information Page in this booklet. This will help you get the most out of your Westgate Resorts 

ownership. Use only the part of your villa you need and deposit the rest for future use! 

• Check-in begins at 4 p.m. Contact us at 1-800-925-9999 or 407-355-1105 if you’ll be arriving 

late or you have special needs such as a highchair or crib. You may also place a service ticket 

online through your Online Account Management (OAM) account at 

www.westgateowners.com. 

• Deposits required at check-in: $50 hold placed on a major credit or debit card (the release of 

this hold may take longer if using a debit card), or $200 cash deposit if you or your guest does 

not have a credit/debit card. 

• If you are giving your villa to a friend or relative as a gift to use, it is important to call us at 

1-800-925-9999 or 407-355-1105 at least 60 days in advance of arrival and let us know. You 

can also send an email with your guest’s name, address, and phone number under the service 

request link at www.westgateowners.com. 

• Planning on traveling the world? To exchange your week with Interval International or 

Westgate Cruise and Travel Program or any other exchange company, payment of the annual 

fees associated with the occupancy year of deposit is required. 

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Frequently Asked Questions 

1. Q. How can I check availability to use my week? How else can I contact you or book? 

A. For your convenience, you can log on to www.westgateowners.com and click on 

“Reservation Requests” to submit your Travel Date request or check availability with a Vacation 

Specialist over the phone at (800) 925-9999 option 3 or 407-355-1105. 

2. Q. My dates aren’t available at Westgate, what can I do? 

A. All reservation requests are based on availability and subject to change at any time. 

Alternate dates may be available at other Westgate Resort locations. As another option 

you may check availability for the requested dates with the exchange companies Interval 

International or RCI. 

3. Q. How can I use my week for a cruise? 

A. Westgate offers the ability for exchange toward the purchase of a cruise vacation with a 

membership through the Westgate Cruise and Travel Collection (formerly ICE Gallery). 

• You must deposit your week at least 90 days prior to your occupancy week and up to two years out; however, 

you can book your cruise for last minute travel or up to a year in advance. 

• For membership information, please call Westgate Cruise and Travel Collection at (800) 572-6169. 

• The cruise request allows you to check availability and rates without committing to a deposit. If you do not 

find a cruise you wish to take, you will still have your week available to use with Westgate. 

• How to Trade Your Resort Week: 

àà 

Make sure you are depositing a Qualified Resort Week (see below). 

àà 

Contact a Vacation Specialist at (800) 925-9999 or 407-355-1105 and tell us you want to deposit your 

week. You can also place a service request online through your Online Account Management (OAM) 

account at www.westgateowners.com. 

àà 

We will provide you a week assignment confirmation number. 

àà 

Once you receive your confirmation please call (800) 572-6169 to book your vacation. 

• What is a Qualified Resort Week? 

àà 

Your resort week is required to be deposited at least six (6) months prior to the check-in date . 

àà 

All fees including your HOA fees must be current. 

• Why Deposit Your Resort Week? 

àà 

Enjoy substantial savings on cruises with your exchange. 

àà 

Receive exchange pricing on up to six cabins so you can invite friends and family. 

àà 

All major cruise lines and worldwide itineraries available. 

àà 

Take up to two years to use your deposited week. 

Should your week be ineligible to deposit with an exchange company, you will have the 

option to bank your week with Westgate to be held for up to two years. 

4. Q. I haven’t decided on a location or dates, how long do I have? How late or far in 

advance can I book? 

A. Reservation requests may be booked at the last minute or up to 11 months in advance. 

Reservation requests are based on availability and are first-come, first-serve. For the Peak 

travel dates, we recommend booking 11 months in advance from the travel dates. 

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5. Q. How long do I have to decide whether to bank my week with II or RCI? 

A. You must deposit your week at least 60 days in advance from the start of your week to 

avoid late deposit restrictions. 

àà 

If you are a Float Owner, this means 60 days before the end of your deeded season. 

àà 

If you are a Fixed Owner, this means 60 days in advance from your deeded week. 

Should your week be ineligible to deposit with an exchange company, you will have the 

option to bank your week with Westgate to be held for up to two years. 

6. Q. What does “deposit” or “bank” mean? 

A. Placing your week on “deposit” or “bank” with the developer, Westgate, or an external 

exchange company (such as Interval International or RCI) notifies us that you do not have 

intentions of using your ownership as deeded-either within the year or at the home resort. 

Westgate will hold your current year’s usage week, as a courtesy, for two years from the start 

of your usage week, with the required developer exchange fee (upgrade fees may apply) due 

when you get ready to use it. 

In order to deposit your week with an exchange company, please verify that your membership 

with the selected exchange company is up to date. 

Both Interval International and RCI will hold your current or future year’s usage week for two 

years from the start of your usage week with a required exchange fee, due upon use. 

7. Q. I’m not ready to use my week now or this year, what are my options? 

A. You may choose to deposit or bank your week with Westgate Resorts, or an exchange 

company (such as Interval International, Westgate Cruise and Travel, or RCI). There is a required 

developer exchange fee (upgrade fees may apply) due when you are ready to use your week. 

Please note: exchange companies have affiliation agreements with specific resorts. 

Westgate will hold your current year’s usage week for two years from the start of your usage 

week, with the required developer exchange fee (upgrade fees may apply) due when you 

get ready to use it. 

8. Q. I want to travel with Westgate, but not where I own. How can I do that? 

A. You may exchange to other Westgate properties by contacting a Vacation Specialist 

directly at (800)-925-9999 or 407-355-1105. The Resort check-in days vary by resort. The 

check-in days are Friday, Saturday, or Sunday. Please be advised the developer exchange fee 

will be due at the time of booking (applicable fees and restrictions may apply). You can also 

place a service request online through your Online Account Management (OAM) account at 

www.westgateowners.com. 

9. Q. Can I make my monthly mortgage and HOA payments online? 

A. Yes. Visit www.westgateowners.com and proceed to the “Westgate Owners” section. 

Choose “Make Payment” and enter all required information. 

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10. Q. My contract has a week number, but I don’t want to travel then. I thought I had a 

float week? 

A. Floating Owners may see week numbers documented in their Unit description. This week 

is assigned for deeding purposes. You may elect to “float” your week for any available dates 

within your deeded season. Please note seasons vary by resort. You can find this information 

on the resort pages. 

11. Q. I own a Four Bedroom Lock-Off but don’t need the whole unit right now. What are 

my options? 

A. When choosing to lock-off your unit into its smaller components for additional weeks, a 

lock-off fee will be required for each reservation, after the first one. 

Please refer to the Sub Unit description listed in your “contract” to verify how your unit may 

lock-off. For example, Four Bedroom Lock-Off with sub units ABC, may lock-off as A (two 

bedroom) and BC (two studios). 

For example: 

• Westgate Vacation Villas: A Two Bedroom Lock-Off can be split into a One Bedroom and a Studio. 

• Westgate Lakes Resort & Spa: A Three Bedroom Lock-Off can be split into a Two Bedroom and Studio. 

• Westgate Smoky Mountain Resort & Spa: A Three Bedroom Premium Pedestal Lock-Off can be split into a 

Two Bedroom and a One Bedroom. Alternately, it may also be split into three One Bedroom units. 

12. Q. Can I split my usage into reservations of less than seven nights? 

A. Several of Westgate Resorts’ floating plans allow for “split week usage.” This allows Owners 

to request two stays, one for three nights and one for four nights. There are restrictions on 

which days may be requested. To see if your resort offers a split week usage plan, refer to 

the resort information page in this Owners Guide. 

13. Q. My family/friend wants to use my timeshare, and I won’t be there. 

A. Should you choose to send a guest in your place, the following information is required for 

security purposes, prior to the guest’s arrival: 

• Name of guest checking in 

• Guest address 

• Guest phone number 

• Guest email address. 

Please confirm your guest’s arrival with a Vacation Specialist at (800) 925-9999 or 

407-355-1105. 

Please note: 

• Guests must be at least 18 years of age in order to check-in to the resort. 

• Guests will be required to have a credit/debit card on file with the Front Desk to hold a $50 security deposit 

or $200 cash deposit. A valid photo ID is required. 

• Guests who are not traveling with an Owner will not have Owner privileges while on property. 

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14. Q. I only need to reserve a couple (or a few) days, not my week. How may I book? 

A. As an Owner you are entitled to book rental reservations at the discounted Owner rate 

of up to 30% off of the Best Available Rate. Although this discount is available to you for as 

many reservations as you choose to book throughout the year, the Owner rate is only for 

the deeded Owner up to two reservations at the same time. 

For your convenience, you may visit www.westgatedestinations.com and enter your 

location and travel dates. Use promo code OWNER to view the exclusive Owner rates or call 

a Vacation Specialist at (800) 925-9999 or 407-355-1105. 

Float Owners may choose to split current weeks into 3 night and 4 night stays during the 

deeded year. Both reservations must be used within the current year as partial weeks do not 

rollover. An additional fee will apply to the second reservation. 

15. Q. My family/friend wants to use the resort, and I don’t want them to use my time. 

A. We offer the Owner Referral program. In this program, guests are given a discounted 

package to stay at the resort. Your referral will take a 90 minute resort preview. Should your 

referral purchase, you will receive a credit usable for your mortgage or Owner association 

fees. Please contact a Specialist in the Owner Referral department at 800-766-8455. 

16. Q. I received a Bonus Week certificate when I purchased, how can I use it? 

A. Westgate Rewards Bonus Week Certificate allows you to utilize timeshare vacation 

options prior to the actual start of your ownership. You may reserve either a Studio Villa, 

One Bedroom Villa, or Two Bedroom Villa at participating Westgate Resorts. This certificate is 

available for use from 6 and up to 18 months from the purchase date. 

17. Q. I own a holiday (event) week, but want to change my dates. How can I do that? 

A. Please be aware that because of the “fixed” status of your ownership, a pending reservation and 

reservation reminder are auto-generated by our system for the week which normally includes 

the holiday, or “event.” 

As an option, however, you may elect to “float your week to an alternate arrival date within the 

current year at the deeded home resort without an additional fee, if you notify Westgate at least 

thirty days prior to the arrival date. If requesting another Event Week, a fee is due to confirm. 

18. Q. Can I travel in a higher season or to a larger villa than the one I own? 

A. Yes. Upgrades are subject to availability and applicable villa upgrade fees and restrictions 

may apply. Please call a vacation specialist at 1-800-925-9999 or 407-355-1105 to discuss 

vacation options with one of our consultants. You can also place a service request online 

through your Online Account Management (OAM) account at www.westgateowners.com. 

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19. Q. If I need a few additional nights, can I rent them and stay in the same villa? 

A. If we are not expecting another Owner in the villa you are occupying, there is the possibility 

that you can stay in the same villa for the extra nights. Please call 1-800-925-9999 to discuss 

options with one of our consultants or visit www.westgatedestinations.com to find the 

Owner discounted rental rate. 

20. Q. When is the HOA fee due? 

A. We encourage you to pay your HOA fee upon receipt. To avoid late fees, payments must be 

received no later than January 2nd of the year being billed. Complete information is included 

in the invoice(s) mailed. If you wish to deposit your week with Interval International, Westgate 

Cruise and Travel, another exchange company, or if you would like to make a Developer 

Exchange, all fees must be paid prior to the due date. To use a confirmed reservation, a Float 

Week Owner must pay all HOA fees by the collection due date each calendar year or by thirty 

(30) days prior to check-in, whichever occurs earlier. Any reservation confirmed prior to the 

due date will be subject to cancellation if the Owner does not pay the fees by the due date. 

21. Q. Can I change which day of the week I am scheduled to check –in? 

A. At resorts utilizing the fixed week plan, Owners have a designated check-in day assigned. 

Under this plan, if you wish to travel the same week but arrive on a different day, it would 

require an exchange request and the payment of a Developer Exchange fee. At resorts 

utilizing the floating plan, both float and fixed week Owners have flexibility on check-in days 

according to availability. Please refer to your resort’s Public Offering Statement or contact us at 

1-800-925-9999 or 407-355-1105. You can also place a service request online through your 

Online Account Management (OAM) account at www.westgateowners.com. 

22. Q. Can I confirm my fixed week usage right online? 

A. Yes, visit www.westgateowners.com and visit the Owners section. 

23. Q. I need a larger villa because my family has grown. 

A. Please contact our Telesales department at 1-800-651-7606 or 407-355-1666 and they 

will give you information on how to upgrade to a larger villa to accommodate your needs. 

For any other questions, please contact us at: 

1-800-925-9999 or www.westgateowners.com 

Celebrating 

33 

Years! 

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Come Home To 

Westgate Resorts 

Westgate Town Center 

Kissimmee, Florida (Page 20) 

Westgate Vacation Villas 


Westgate Towers 


Westgate Towers North 


Westgate Leisure Resort 

Orlando, Florida (Page 24) 

Westgate Lakes Resort & Spa 


Westgate Palace 


Westgate Blue Tree Resort 

Lake Buena Vista, Florida (Page 27) 

Westgate River Ranch 

River Ranch, Florida (Page 28) 

Westgate South Beach 

Miami Beach, Florida (Page 29) 

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Come Home To 

Westgate Resorts 

Harbour Beach Resort 

Daytona Beach, Florida (Page 30) 

Westgate Myrtle Beach Oceanfront Resort 

Myrtle Beach, South Carolina (Page 31) 

Westgate Historic Williamsburg 

Williamsburg, Virginia (Page 32) 

Westgate Smoky Mountain Resort & Spa 

Gatlinburg, Tennessee (Page 33) 

Westgate Tunica Resort 

Robinsonville, Mississippi (Page 34) 

Westgate Branson Woods 

Branson, Missouri (Page 35 & 36) 

Westgate Branson Lakes at Emerald Pointe 

Hollister, Missouri (Page 37) 

Westgate Painted Mountain Country Club 

Mesa, Arizona (Page 38) 

Westgate Park City Resort & Spa 

Park City, Utah (Page 39) 

Westgate Flamingo Bay 

Las Vegas, Nevada (Page 40) 

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Westgate Online Services 

Creating and Registering an OAM User Account 

First time visitors to OAM will be 

required to create an OAM user 

account in order to access content 

inside the owner website. 

In order to create an OAM user 

account, owners will need to provide 

an eligible Westgate account number 

along with information to validate 

their Westgate account number 

(Bldg/Unit/Week, SSN, etc.). An email 

address, first and last name, password, 

and security word or phrase will also 

be required upon registration. 

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Fixed Owners Confirming Reservation 

Once inside of OAM, Fixed Owners 

will have the option to confirm a 

pending fixed reservation. If Owners 

choose to confirm a reservation 

through the website, the reservation 

is automatically updated in the MR 

system. 

NOTE: The system will not allow the 

Owner to confirm a reservation if the 

account number associated with the 

reservation is delinquent on Mortgage or 

HOA payments. 

Float Owners Requesting a Reservation 

Float Owners have the ability to 

search live availability of all Westgate 

resorts and once availability is 

confirmed they can request to book 

the reservation. Also, Owners are 

given the option to purchase Travel 

Protection for their reservation and 

input their credit card. 

NOTE: The system will not allow the 

Owner to confirm a reservation if the 

account number associated with the 

reservation is delinquent on Mortgage or 

HOA payments. 

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Sending a Guest for a Reservation 

Fixed Ownership 

Fixed Owners can send a guest 

for a pending fixed reservation. If 

Owners choose to give a reservation 

to a guest through the website, the 

reservation is automatically updated 

in the MR system. 

Float Ownership 

Float Owners can also request to 

send a guest by adding the guest 

name in the “Special Request” field in 

the “Request Travel Dates” page. 

NOTE: The system will not allow the Owner to send a guest if the account number associated 

with the reservation is delinquent on Mortgage or HOA payments. 

Fixed & Float Ownership 

Fixed and Float Owners have the 

option to exchange their usage rights 

to another week at their home resort 

or other resorts. They can search for 

live availability prior to submitting a 

request. They must select the Resort, 

Room Type, # of Guests, Arrival Date, 

Departure Date and Usage Year. 

Credit Card must be added to process 

any applicable reservation fees. 

Exchanging a Reservation 

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Modifying an Existing Reservation 

Float Owners now have the ability 

to request reservation modifications 

including change of dates, resorts, 

guest requests and unit upgrades. 

They also have the option to purchase 

Travel Protection when it applies and 

inputting credit card information 

Save up to $10 on applicable reservation fees by logging into westgateowners.com 

to book or confirm your reservation. 

Live Availability Search 

Owners will now have the ability 

to search live availability before 

submitting their request. 

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Reservation Request Useful Documents 

Under all “Reservation Request” options the “Timeshare Calendar” and the “Seasonal 

Breakdown” have been added for Owners view. 

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Depositing with Westgate 


Fixed Owners will be able to Deposit 

their pending fixed reservations. 


Float Owners will be able to request 

to Deposit their usage rights and 

select the Room Type, Usage Year 

and add any Special Request. 

Depositing with an Exchange Company 


Fixed Owners have the option to 

bank their usage right weeks with an 

exchange company. Must select the 

company desired. 


Float Owners have the option to 

bank their usage right weeks with an 

exchange company. Please select 

Room Type, Name of Exchange 

Company and Usage Year. 

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HAVE YOUR VACATION NEEDS 

GROWN? 

Wouldn’t you love to 

add an additional week 

to your vacation? 

How about stretching 

your arms further in a 

larger villa? 

What about a new 

experience with a 

vacation in a new season? 

We’ve Got You Covered 

Westgate ResortS 

Just call a professional Westgate Telesales Team 

Member and you’ll be amazed – and delighted – 

at the possibilities available to you! 

1-800-651-7606 


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1-800-925-9999 


4000 Westgate Blvd. 

Kissimmee FL, 34747 

Seasons Weeks Notes 

Value 

All 

Fixed Event 

1-4, 16-20, 35-46, 48-50 

5-6, 9-11, 14-15, 21-25, 

27-34, 47 

7, 8, 12, 13, 26, 51, 52 

• As of August 16, 2007 this property is 

considered All Season and Event only. 

• Owners that purchased Value Season 

prior to this change will still be able to use 

their season at their resort and will still be 

considered Value Owners when exchanging. 

• Value Season Weeks if purchased during 

8/18/2006- 8/16/2007: 1-4, 16-20, 35-46 and 

48-50 

• Value Season Weeks if purchased prior to 

08/17/2006: 1-4, 16-21, 35-46 and 48-50 

Sleeping Capacity 

Villa.............................................................................................................................................................................. Sleeps Trades 

1-Bedroom Standard.............................................................................................................................................. 4 4 

1-Bedroom Deluxe.................................................................................................................................................. 4 4 


2-Bedroom.................................................................................................................................................................... 8 6 


2-Bedroom Grand.................................................................................................................................................... 8 6 

2-Bedroom Deluxe Lock-off............................................................................................................................... 6 6 

2-Bedroom Grand Lock-off................................................................................................................................. 8 8 

3-Bedroom Standard Lock-off.........................................................................................................................12 10 

4-Bedroom Grand Lock-off................................................................................................................................16 14 

5-Bedroom Lock-off...............................................................................................................................................20 20 

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www.westgateresorts.com 


For reservation assistance, please call 

1-800-925-9999 or 407-355-1105

4000 Westgate Blvd. 

Kissimmee FL, 34747 


Value 

All 

1-4, 16-20, 35-46, 48-50 

5-6, 9-11, 14-15, 21-25, 

27-34, 47 

• As of September 2, 2009, this property is 

considered All Season and Event only 

• Owners that purchased Value Season Week 




Fixed Event 

7, 8, 12, 13, 26, 51, 52 

Lock-off info: 

The 2-Bedroom Villa ( IIA, IIB, VVC and VVE) 

I One week in a 2-Bedroom villa. 

II One week in a 1-Bedroom villa and one week in a Studio/Efficiency. (2 total weeks) 







2-Bedroom Loft.........................................................................................................................................................10 8 

2-Bedroom Deluxe Loft.......................................................................................................................................10 8 


1-800-925-9999 or 407-355-1105 

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1-800-925-9999 



7600 U.S. 192 West 

Kissimmee, FL 34747 


Value 

All 

1-4, 16-20, 35-46, 48-50 

5-6, 9-11, 14-15, 21-25, 

27-34, 47 

• As of October 17, 2008, this property is 






Fixed Event 

7, 8, 12, 13, 26, 51, 52 

*Float plan disclosure - see glossary for explanation. 


The 2-Bedroom Lock-off Villa 





Efficiency........................................................................................................................................................................ 4 4 





1-800-925-9999 or 407-355-1105 

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1-800-925-9999 




7600 U.S. 192 West 

Kissimmee, FL 34747 


Value 

All 

1-4, 16-20, 35-46, 48-50 

5-6, 9-11, 14-15, 21-25, 

27-34, 47 

• As of Octorber 17, 2008, this property is 






Fixed Event 

7, 8, 12, 13, 26, 51, 52 







Efficiency........................................................................................................................................................................ 4 4 





1-800-925-9999 or 407-355-1105 

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1-800-925-9999 


6950 Villa De Costa Drive 

Orlando, FL 32821 


1 

1-15, 26, 51, 52 

2 

16-32 

3 

26, 33-50 


Value 

All 

Fixed Event 

1-4, 16-20, 35-46 48-50 

5-6, 9-11, 14-15, 21-25, 

27-34, 47 

7, 8, 12,13,26, 51, 52 

• As of October 7, 2008, this property is 





considered Value Season Owners when 

exchanging. 



1-Bedroom.................................................................................................................................................................... 4 4 

2-Bedroom.................................................................................................................................................................... 6 6 

24 

1-800-925-9999 




1-800-925-9999 or 407-355-1105

10,000 Turkey Lake Road 



Value 

All 

Fixed Event 

1-4, 16-20, 35-46, 48-50 

5-6, 9-11, 14-15, 21-25, 

27-34 , 47 

7, 8, 12, 13, 26, 51, 52 

• As of August 18, 2007, this property is 






• Value Season Weeks if purchased during 

1/1/07-8/18/07:1-4, 16-20, 35-46 and 48-50 


1/1/07: 1-4, 16-21, 35-46 and 48-50 





2-Bedroom Lock-off................................................................................................................................................ 6 6 



3-Bedroom Standard Lock-off.........................................................................................................................12 10 

4-Bedroom Grand Villa Lock-off.....................................................................................................................16 14 

4-Bedroom Platinum Lock-off.........................................................................................................................16 20 


1-800-925-9999 or 407-355-1105 

25 

1-800-925-9999 



6145 Carrier Drive 



Value 

All 

Fixed Event 

1-4, 16-20, 35-46, 48-50 

5-6, 9-11, 14-15, 21-25, 

27-34, 47 

7, 8, 12, 13, 26, 51, 52 

• As of August 14, 2009, this property is 


• Owners that purchased Value Season week 





1/1/07: 1-4, 16-21, 35-46 and 48-50 

• Value Season Weeks if purchased after 

1/1/07 to 08/14/09: 1-4, 16-20, 35-46 and 

48-50 






1-800-925-9999 or 407-355-1105 

26 

1-800-925-9999 



12007 Cypress Run Road 

Lake Buena Vista, FL 32836 


Value 

All 

Fixed Event 

1-4, 16-20, 35-46, 48-50 

5, 6, 9-11, 14, 15, 

21-25, 27-34, 47 

7, 8,12,13, 26, 51, 52 



1-Bedroom Executive............................................................................................................................................. 4 4 

2-Bedroom Executive............................................................................................................................................. 6 6 


Blue Tree Resort has two phases: 

1 - Owners at Westgate Blue Tree Resort, please call 1-800-925-9999 or 

407-355-1105 for reservation assistance. 

2 - Owners at Blue Tree Resort at Lake Buena Vista, please call 1-800-238-6014 

or 407-238-6000 for reservation assistance as Westgate does not manage the HOA. 


1-800-925-9999 or 407-355-1105 

27 

1-800-925-9999 


3200 River Ranch Blvd. 

River Ranch, FL 33867 


Value 

All 

18-24, 36-45, 49-50 

1-6, 8-11, 14-17, 27-35, 

46-48 

• Owners that purchased Value Season prior 

to October 2005 are entitled to the following 

weeks: 1-4, 18-21, 35-46 and 48-50 

Fixed Event 

7,12,13, 26, 51, 52 


The 2-Bedroom Villa 





2-Bedroom Standard Lock-off.......................................................................................................................... 8 6 

2-Bedroom Deluxe Lock-off..............................................................................................................................10 8 


1-800-925-9999 or 407-355-1105 

28 

1-800-925-9999 



3611 Collins Avenue 

Miami Beach, FL 33140 


Value 

13-22, 36-50 

All 

1-4, 9-12, 28-52, 23-25 

Fixed Event 

5-8, 26, 27 







1-800-925-9999 or 407-355-1105 

29 

1-800-925-9999 


701 South Atlantic Avenue 

Daytona Beach, FL 32118 


Value 

All 

1-5, 16-20, 36-41, 43-46, 

48-50 

6-9, 11-25, 27-35, 42, 47, 

51-52 

• Sunday Check-in Only 

Fixed Event 

7, 8, 10, 26 





1-800-925-9999 or 407-355-1105 

30 

1-800-925-9999 



MYRTLE BEACH OCEANFRONT RESORT 

415 South Ocean Boulevard 

Myrtle Beach, SC 29577 

Building 1000 & 2000 


Value 

All 

1-8, 48-52 

9-11, 14-18, 20-25, 27-47 

• Value Owners that purchased prior to 

August 14 2009, can reserve week 45 and 46 

without additional fees. 

Fixed Event 

12, 13, 19, 26 


Value 

All 

1-8, 48-52 

21-25, 27-36, 45-47 

• Value Owners that purchased prior to 

August 14, 2009, can reserve week 45 and 46 

without additional fees. 

Select 9-11, 14-18, 20, 37-44 

Fixed Event 

12, 13, 19, 26 






1-Bedroom Grand.................................................................................................................................................... 4 4 





1-800-925-9999 or 407-355-1105 

31 

1-800-925-9999 


1324 Richmond Road 

Williamsburg, VA 23185 


Value 

1-8 

All 

9-25, 27-50 

Fixed Event 

26, 51, 52 



I One week in a 2-Bedroom Deluxe villa. 

II One week in a 1-Bedroom villa and one week in a Studio/Hotel. (2 total weeks) 



Studio............................................................................................................................................................................... 3 2 

Studio............................................................................................................................................................................... 4 2 


1-Bedroom Grand.................................................................................................................................................... 4 4 






32 

1-800-925-9999 




1-800-925-9999 or 407-355-1105

915 Westgate Resorts Road 

Gatlinburg, TN 37738 


Value 

All 

1-4, 9-12 

5-8, 13-52 

• For Smoky Mountains Owners the Value 

Season varies based on when they were 

purchased. 

• Value Season prior February 2004: 1-4, 9-12 

and 44-50 

• Value Season if purchased between 

February and April 2004: 1-4, 9-12, 45-50 

• Value Season if purchased between May 

2004 to March 4, 2010: 1-4, 9-12, 45, 46, 

48-50 



Efficiency Deluxe...................................................................................................................................................... 4 2 

1-Bedroom Deluxe ................................................................................................................................................. 4 4 

1-Bedroom Grand ................................................................................................................................................... 4 4 

1-Bedroom Standard ............................................................................................................................................. 4 4 


2-Bedroom Deluxe Lock-off ............................................................................................................................. 8 6 

2-Bedroom Standard ............................................................................................................................................. 8 6 

3-Bedroom Grand ..................................................................................................................................................10 8 

3-Bedroom Premium ...........................................................................................................................................12 10 

4-Bedroom Lock-off ..............................................................................................................................................16 14 

5 Bedroom Lock-off ..............................................................................................................................................20 20 


1-800-925-9999 or 407-355-1105 

33 

1-800-925-9999 


1724 Casino Center Drive 

Robinsonville, MS 38664 


Value/Gold 

1-8, 45-50 

All/Platinum 

9-44, 51, 52 


The 2-Bedroom Villa 


II One week in a 1-Bedroom Deluxe villa and one week in a 1-Bedroom Standard villa. 

(2 total weeks) 






34 

1-800-925-9999 




1-800-925-9999 or 407-355-1105

Logger’s Pointe at the Woods 

Cedar Ridge at the Woods 

2201 Roark Valley Road 

Branson, MO 65616 


Value/Gold 

All/Platinum 

1-9 

10-52 

• For Branson Woods Owners the Value 


purchased. 

• Value Season prior October 1, 1997: 1-13 

and 49-52 

• Value Season if purchased between Oct. 1, 

1997 to August 31, 1998: 1-11 



Efficiency Standard.................................................................................................................................................. 2 2 






1-800-925-9999 or 407-355-1105 

35 

1-800-925-9999 


Branson Woods 

2201 Roark Valley Road 

Branson, MO 65616 


Value/Gold 

All/Platinum 

1-9 

10-52 

• For Branson Woods Owners the Value 


purchased. 

• Value Season prior October 1, 1997: 1-13 

and 49-52 


1997 to August 31, 1998: 1-11 




1-Bedroom Grand.................................................................................................................................................... 4 4 






1-800-925-9999 or 407-355-1105 

36 

1-800-925-9999 



750 Emerald Pointe Drive 

Hollister, MO 65672 


Value/Gold 

All/Platinum 

1-9 

10-52 

• For Emerald Pointe Owners the Value Season 

varies based on when they purchased. 


1997: 1-3, 49-52 

• Value Season if purchased between October 

1, 1997 to August 31, 1998: 1-11 










1-800-925-9999 or 407-355-1105 

37 

1-800-925-9999 


PAINTED MOUNTAIN COUNTRY CLUB 

6302 East McKellips Road 

Mesa, AZ 85215 

PAINTED MOUNTAIN COUNTRY CLUB 


All/Platinum 

1-50 

Fixed Event 

51, 52 



Efficiency Standard.................................................................................................................................................. 2 2 





1-800-925-9999 or 407-355-1105 

38 

1-800-925-9999 



3000 Canyons Resort Drive 

Park City, UT 84098 


Value 

All/Summer 

16-20, 40-46 

21-39 

Ski 1-6, 8-15, 47-50 

• For Park City Owners the Value Season varies 

based on when they were purchased. 

• Value Season prior to March 2002: 16-23 and 

40-47 

• Value Season if purchased between March 

2002 and February 2003: 16-22, 40-46 

Fixed Event 

7, 51, 52 





1-Bedroom Grand.................................................................................................................................................... 4 4 

1-Bedroom Deluxe (ADA).................................................................................................................................... 6 4 

1-Bedroom Grand.................................................................................................................................................... 6 4 

1-Bedroom Grand Loft.......................................................................................................................................... 8 4 

2-Bedroom Premium.............................................................................................................................................. 6 6 

2-Bedroom Grand.................................................................................................................................................... 8 6 

2-Bedroom Grand...................................................................................................................................................10 8 

2-Bedroom Grand Loft.........................................................................................................................................12 8 

4-Bedroom Premium.............................................................................................................................................14 10 

4-Bedroom Grand...................................................................................................................................................14 10 

4-Bedroom Grand...................................................................................................................................................17 14 

4-Bedroom Grand Loft ........................................................................................................................................20 16 


1-800-925-9999 or 407-355-1105 

39 

1-800-925-9999 


5625 West Flamingo Road 

Las Vegas, NV 89103 


All 

1-50 

Fixed Event 

51, 52 







40 

1-800-925-9999 




1-800-925-9999 or 407-355-1105

Club Orlando 


Value 

All 

Fixed Event 

1-4, 16-20, 35-45, 46-50 

5, 6, 9-11, 14, 15, 

21-25, 27-34, 47 

7,8,12,13, 26, 51-52 

• This resort cannot exchange to another 

Westgate property. In order to exchange 

outside your home resort you must deposit 

the week with an exchange company. 

The Seasons 


Value 

All 

Fixed Event 

1-4, 16-20, 35-46, 48-50 

5, 6, 9-11, 14, 15, 

21-25, 27-34, 47 

7, 8, 12, 13, 26, 51, 52 

• This resort cannot exchange to another 

Westgate property. In order to exchange 

outside your home resort you must deposit 

the week with an exchange company. 

Sleeping Capacity - Club Orlando 





Sleeping Capacity - The Seasons 

Villa.............................................................................................................................................................................. Sleeps 




1-800-925-9999 or 407-355-1105 

Trades 

41 

1-800-925-9999 


Owner Referral Program 

the westgate owner referral program is 

one of your most valuable benefits 

Each time one of your pre-registered referrals becomes a Westgate Owner* you can earn up to 

$400 in rewards. 

You may redeem these rewards for: 

• A pre-paid Visa card** 

• Credit towards your HOA fees 

• Credit towards future Mortgage payments 

Getting Started 

1. Call the Owner Rewards Department and let a personal account manager pre-register 

your referrals. Call 1-800-286-0153 or have your referrals call us directly and mention your 

reference number so they can receive Owner Referral discounted rates to preview our 5-star 

properties. 

2. If your referral decides to become a member of the Westgate family, give us a call to redeem 

your reward! 

It’s that simple! 

So call 1-800-286-0153 today and start earning those rewards! 

* Terms and conditions apply 

** Certain states restrict the mailing of pre-paid Visa cards to their residents 

42 

1-800-925-9999 


Loyalty Shopping Program 

westgate rewards shopping loyalty program 

Now you have an additional way of earning money with Westgate. You can earn cash back on 

every purchase when you shop online at over 3,500 popular stores. 

You may redeem these rewards for: 

• A pre-paid Visa card** 

• Credit towards your HOA fees 

• Credit towards future Mortgage payments 

Getting Started 

1. Log on to our Westgate Owner Rewards site at www.westgaterewards.com. Your user 

name and password will be the same as your OAM account. If you do not have an OAM 

account, you will need to register first. 

2. Click on the Earn Points tab and either download the toolbar to your computer or click on 

the Westgate Shopping Mall and start getting paid to shop! 

Shop, Earn, and Enjoy. Please call an Owner Rewards personal account manager at 

1-800-286-0153 if you have any questions about the Shopping Mall. 

** Certain states restrict the mailing of pre-paid Visa cards to their residents 

43 

1-800-925-9999 


Vacation Guard 

Make your life simpler and get peace of mind for your travel. There’s no reason to let all the 

time spent planning a great vacation get ruined by something you can’t predict. With our 

simplified program, in just seconds you can affordably protect both you and your traveling 

companions. 

• Trip Cancellation & Interruption 

• Trip Delay Benefits if Flying or Driving 

• Medical Expense for Injury & Sickness 

• Lost, Stolen, or Delayed Baggage 

• Travel Assistance Protection - Worldwide 

Why risk your vacation peace of 

mind when you can just protect 

it with ease? 

• Coverage for Hurricanes, Snowstorms, & Wildfire 

• Protections for Job Loss and Other Perils 

• Emergency Medical Evaluation & Repatriation 

• Accidental Damage to Your Rental Unit 

• Customized Travel Plans Built for Your Trip Needs 

Testimonials 

“…I would like to let you know that I have been more than impressed with Vacation Guard’s 

service and support. I recommend your company to anyone I know who is looking for travel 

insurance and will definitely buy it again in the future. I sincerely thank you and everyone else 

who has handled my claim at Vacation Guard from the bottom of my heart. Thank you for all 

of your help during a really difficult period in my life.” 

“.....Easy to choose and purchase. With the recent winter storm raising questions about our ontime 

return home, we were glad we had this to cover us, just in case. Turns out we didn’t need 

to use it, but that peace of mind we had was what we really purchased.” 

44 

1-800-925-9999 


Rentals & Developer Exchange 

Owner Rentals 

If you don’t have a full week to use or just want 

to take a quick vacation getaway, be sure to visit 

westgatedestinations.com today in order to reserve 

exclusive discounted nightly rentals using your 

“OWNER” Promo Code. Owners receive up to 30% off 

the Best Available Rate at Westgate Resort properties 

throughout the United States! 

zzzz 

Developer Exchange 

Westgate Resorts is pleased to welcome our Owners 

to exchange their current week for a week at another 

Westgate Resort property through our Developer 

Exchange Program. We have spacious villas and a 

variety of exciting experiences available for you and 

your family to enjoy a fantastic vacation getaway at 

premiere destinations throughout the United States. 

Visit the world-class theme parks in Orlando, Florida; 

ski on white-powder slopes in Park City, Utah; shop 

in Las Vegas, Nevada; soak up the sun on white-sand 

beaches in Myrtle Beach, South Carolina; hike through 

the beautiful Great Smoky Mountains in Gatlinburg, 

Tennessee; and much, much more. 

Start planning your dream vacation getaway today by 

exchanging your week through our online system or 

by contacting us at 800-925-9999, option 3. 

45 

1-800-925-9999 


Resort Calendar 

2013 2014 2015 

Week Friday Saturday Sunday 

Number to Friday to Saturday to Sunday 

1 Jan. 4 - Jan. 11 Jan. 5 - Jan. 12 Jan. 6 - Jan. 13 



4 Jan. 25 - Feb. 1 Jan. 26 - Feb. 2 Jan. 27 - Feb. 3 

5 Feb. 1 - Feb. 8 Feb. 2 - Feb. 9 Feb. 3 - Feb. 10 



8 Feb. 22 - Mar. 1 Feb. 23 - Mar. 2 Feb. 24 - Mar. 3 

9 Mar. 1 - Mar. 8 Mar. 2 - Mar. 9 Mar. 3 - Mar. 10 




13 Mar. 29 - Apr. 5 Mar. 30 - Apr. 6 Mar. 31 - Apr. 7 

14 Apr. 5 - Apr. 12 Apr. 6 - Apr. 13 Apr. 7 - Apr. 14 



17 Apr. 26 - May 3 Apr. 27 - May 4 Apr. 28 - May 5 

18 May 3 - May 10 May 4 - May 11 May 5 - May 12 



21 May 24 - May 31 May 25 - Jun. 1 May 26 - Jun. 2 

22 May 31 - Jun. 7 Jun. 1 - Jun. 8 Jun. 2 - Jun. 9 

23 Jun. 7 - Jun. 14 Jun. 8 - Jun. 15 Jun. 9 - Jun. 16 



26 Jun. 28 - Jul. 5 Jun. 29 - Jul. 6 Jun. 30 - Jul. 7 

27 Jul. 5 - Jul. 12 Jul. 6 - Jul. 13 Jul. 7 - Jul. 14 



30 Jul. 26 - Aug. 2 Jul. 27 - Aug. 3 Jul. 28 - Aug. 4 

31 Aug. 2 - Aug. 9 Aug. 3 - Aug. 10 Aug. 4 - Aug. 11 



34 Aug. 23 - Aug. 30 Aug. 24 - Aug. 31 Aug. 25 - Sep. 1 

35 Aug. 30 - Sep. 6 Aug. 31 - Sep. 7 Sep. 1 - Sep. 8 

36 Sep. 6 - Sep. 13 Sep. 7 - Sep. 14 Sep. 8 - Sep. 15 



39 Sep. 27 - Oct. 4 Sep. 28 - Oct. 5 Sep. 29 - Oct. 6 

40 Oct. 4 - Oct. 11 Oct. 5 - Oct. 12 Oct. 6 - Oct. 13 



43 Oct. 25 - Nov. 1 Oct. 26 - Nov. 2 Oct. 27 - Nov. 3 

44 Nov. 1 - Nov. 8 Nov. 2 - Nov. 9 Nov. 3 - Nov. 10 



47 Nov. 22 - Nov. 29 Nov. 23 - Nov. 30 Nov. 24 - Dec. 1 

48 Nov. 29 - Dec. 6 Nov. 30 - Dec. 7 Dec. 1 - Dec. 8 

49 Dec. 6 - Dec. 13 Dec. 7 - Dec. 14 Dec. 8 - Dec. 15 



52 Dec. 27 - Jan. 3 Dec. 28 - Jan. 4 Dec. 29 - Jan. 5 






4 Jan. 24 - Jan. 31 Jan. 25 - Feb. 1 Jan. 26 - Feb. 2 

5 Jan. 31 - Feb. 7 Feb. 1 - Feb. 8 Feb. 2 - Feb. 9 



8 Feb. 21 - Feb. 28 Feb. 22 - Mar. 1 Feb. 23 - Mar. 2 

9 Feb. 28 - Mar. 7 Mar. 1 - Mar. 8 Mar. 2 - Mar. 9 












21 May 23 - May 30 May 24 - May 31 May 25 - Jun. 1 

22 May 30 - Jun. 6 May 31 - Jun. 7 Jun. 1 - Jun. 8 








30 Jul. 25 - Aug. 1 Jul. 26 - Aug. 2 Jul. 27 - Aug. 3 





35 Aug. 29 - Sep. 5 Aug. 30 - Sep. 6 Aug. 31 - Sep. 7 








43 Oct. 24 - Oct. 31 Oct. 25 - Nov. 1 Oct. 26 - Nov. 2 

44 Oct. 31 - Nov. 7 Nov. 1 - Nov. 8 Nov. 2 - Nov. 9 




48 Nov. 28 - Dec. 5 Nov. 29 - Dec. 6 Nov. 30 - Dec. 7 










4 Jan. 23 - Jan. 30 Jan. 24 - Jan. 31 Jan. 25 - Feb. 1 

5 Jan. 30 - Feb. 6 Jan. 31 - Feb. 7 Feb. 1 - Feb. 8 



8 Feb. 20 - Feb. 27 Feb. 21 - Feb. 28 Feb. 22 - Mar. 1 

9 Feb. 27 - Mar. 6 Feb. 28 - Mar. 7 Mar. 1 - Mar. 8 













22 May 29 - Jun. 5 May 30 - Jun. 6 May 31 - Jun. 7 








30 Jul. 24 - Jul. 31 Jul. 25 - Aug. 1 Jul. 26 - Aug. 2 

31 Jul. 31 - Aug. 7 Aug. 1 - Aug. 8 Aug. 2 - Aug. 9 




35 Aug. 28 - Sep. 4 Aug. 29 - Sep. 5 Aug. 30 - Sep. 6 








43 Oct. 23 - Oct. 30 Oct. 24 - Oct. 31 Oct. 25 - Nov. 1 

44 Oct. 30 - Nov. 6 Oct. 31 - Nov. 7 Nov. 1 - Nov. 8 




48 Nov. 27 - Dec. 4 Nov. 28 - Dec. 5 Nov. 29 - Dec. 6 





46 

1-800-925-9999 


Westgate Resorts Foundation 

Established in 2001 as a 501(c)(3) organization whose 

mission is to actively support charities in areas where 

our team members live and work. Emphasis is placed 

on team members in need, children, women, families, 

seniors, veterans and other local programs that improve 

the quality of life in our resort communities. 

Since inception, the Westgate Resorts Foundation has raised and distributed over $14 million. 

The Foundation is unique because every dollar is raised by Westgate Team Members, Executives, 

Owners, Guests and Business Partners. In addition, David Siegel, President and CEO of Westgate 

Resorts has committed to covering all operating costs of the Westgate Resorts Foundation and 

the David’s Dollars Foundation so that 100% of any money raised goes directly to a charity or 

individual in need. Hundreds of charities are supported including: 

American Cancer Society 

American Heart Association 

American Red Cross 

BETA Center 

Boy Scouts of America 

Boys & Girls Clubs 

Branson Veterans Task Force 

Camp Boggy Creek 

Catholic Charities 

Children’s Miracle Network 

Children’s Tumor Foundation 

Christian Service Center 

Down Syndrome Association 

Foundation Fighting Blindness 

Friends of the Smokies 

Fuel My School 

Gatlinburg Gateway Foundation 

Give Kids The World 

Habitat for Humanity 

Harbor House 

Hi-Tech Tutoring Center 

Jewish Family Services 

Leukemia and Lymphoma Society 

Make-a-Wish Foundation 

March of Dimes 

Mountain Hope Clinic 

National Fire Safety Council 

Nathaniel’s Hope 

Nevada Childhood Cancer Foundation 

New Hope for Kids 

Orlando Magic Youth Foundation 

Rolling Thunder Charities 

Ronald McDonald House 

Safe Space 

Salvation Army 

Seniors First 

Sentinels of Freedom 

Special Olympics Florida 

Springfield Victory Mission 

United Way of Myrtle Beach 

Variety Club Children’s Charity 

Winnie Palmer Hospital 

David’s Dollars Foundation 

In 2001, the Board of Directors of the Westgate Resorts Foundation also created the David’s 

Dollars Foundation as a 501 (c)(3) organization whose mission is to actively support Westgate 

team members and individuals associated with Westgate Resorts within the communities 

where our employees live and work during times of emergency, disaster or extreme need. 

In May of 2011, my mother was diagnosed with brain cancer. My employer, Westgate Resorts, was very 

supportive and understanding through this process. I was the only provider for my mother, sister, and five 

year old son. They always found a way to accommodate my schedule so that I was able to take care of my 

mother and work at the same time. 

As time went by, things got tougher because the diagnosis kept changing. Eventually it got to a point 

where it had metastasized throughout her entire body. With this final diagnosis, the doctor advised us 

my mother only had a couple more months to live. I immediately made the choice to request time off 

from work without pay in order to spend the time with my mother and take care of her. Unfortunately for 

us during that time, my mother passed away. 

Not only did I receive so many loving and supportive messages, the David’s Dollars Foundation also 

helped by paying my rent, utilities, car insurance, and a portion of my mother’s funeral expenses. 

I am honored to say I work for a company that appreciates their team members and values their work. It 

is rare to work for a company that takes the time to understand their team members’ personal situations 

and be vulnerable enough to sympathize with them.

CareForce Volunteer Program 

The Westgate CareForce provides volunteer help not only for Westgate Resorts 

Foundation projects, but also to support the programs and events of charities 

in the local community. To date, over 15,000 hours of volunteer time have been 

given by members of the Westgate CareForce in support of charities located in 

our resort communities. 

The Westgate Resorts Foundation spearheaded the formation of a 

hospitality industrywide task force called Hospitality Helps which 

encourages our colleagues to be part of a holistic solution for 

homeless families with children. The objective of Hospitality Helps 

is to create a sustainable program that gives these families the best 

opportunity to work themselves into self-sufficiency by giving them 

a “hand up, not a hand out.” As of today, over 50 companies in the 

hospitality and apartment industry as well as dozens of social service 

agencies are part of the network. In total, 172 families have been 

transitioned out of homelessness through the various programs 

offered by Hospitality Helps’ partners which include assistance with 

employment, housing, basic necessities such as clothing, furniture, 

and food, as well as ongoing case management services. 

Encouraging kindness and supporting those in need are important 

functions in the business of life. Westgate’s spirit of giving and compassion 

are evident not only when there is an unforeseen emergency, but also 

throughout the year as the Westgate Resorts Foundation supports 

hundreds of charities in our resort communities through financial 

contributions, in-kind donations and volunteer support. 

David A. Siegel 

President and CEO

Glossary 

Bonus Week: Incentive given at time of sale. Restrictions apply; refer to certificate for complete details 

and availability. Owner pays a fixed amount to use this benefit. 

CSD: Customer Service Desk system allows Owners to make service requests directly to the appropriate 

departments via the Westgate Owners link on the www.westgateowners.com home page. (See 

pages 13-18) 

Developer Exchange: Either exchanging your reservation to dates other than what is owned or 

requesting to travel to an alternate Westgate property. (See page 45) 

Fixed Week / Fixed Unit: Fixed week / fixed unit Owners are entitled to their assigned unit during 

their assigned week. 

Fixed Week / Float Unit: At our floating week resorts, fixed week / float unit Owners are entitled to a 

unit of their assigned type during their assigned week. Pre-defined fixed week Owners are entitled to 

their assigned special event. 

Float Plan Disclosure (FPD): Changes have been made to the resort float plan. Please refer to your 

public offering statement (POS) as the float season weeks that you can reserve may differ from the 

current float plan that is listed in this guide. 

Float Week / Float Unit: Float week / float unit Owners are entitled to a unit of their assigned type 

during their assigned season. 

HOA Fees: Annual fees to Owners to cover the expense of operating the resort: staffing, utilities, 

insurance, supplies, etc. and ad valorem real estate taxes levied by the local government per timeshare 

interest. 

Lock-off Villas: Sometimes referred to as lockout villas, they are villas that allow Owners to separate 

their villa into more than one full week of usage. Refer to the lock-off guide on your home resort page. 

When utilizing the lock-off options, lock-off fees will apply. 

OAM: Online Account Management system allows Owners to make online mortgage and HOA 

payments, change or set up automatic payment options, and change mailing addresses. Owners can 

manage their reservations via the Westgate Owners link at www.westgateowners.com. (See pages 

13-18) 

Public Offering Statement (POS): Also known as Covenants, Conditions and Restrictions (CCR) at 

some properties. These documents detail the rights and restrictions of Owners of each property. They 

are the legally binding policies to which the governing bodies have been made aware. They could be 

issued on CD-ROM or in booklet form. 

Special Event Weeks (SEW): Pre-defined fixed weeks at our floating week resorts have a designated 

special event associated with them. The Owner is entitled to the week that contains that designated 

special event. Please refer to your public offering statement (POS) for a list of special event weeks. 

Split Week Usage: This allows Owners to request two reservations totaling the seven nights of 

ownership, one reservation for three nights and the other for four nights. Restrictions on days 

requested exist. For resorts that offer this option, please call 1-800-925-9999 for assistance. 

LAKE 86066 

49 

1-800-925-9999 


NOTES

NOTES

2801 Old Winter Garden Road • Ocoee, FL 34761 

(407) 355-1105 • 1-800-925-9999 

PRESORTED BOUND 

PRINTED MATTER 

U.S. POSTAGE PAID 

ORLANDO, FL 

PERMIT NO. 4046

OWNERS GUIDE - Westgate Resorts

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