OWNERS GUIDE - Westgate Resorts

Frequently Asked Questions
10. Q. My contract has a week number, but I don’t want to travel then. I thought I had a
float week?
A. Floating Owners may see week numbers documented in their Unit description. This week
is assigned for deeding purposes. You may elect to “float” your week for any available dates
within your deeded season. Please note seasons vary by resort. You can find this information
on the resort pages.
11. Q. I own a Four Bedroom Lock-Off but don’t need the whole unit right now. What are
my options?
A. When choosing to lock-off your unit into its smaller components for additional weeks, a
lock-off fee will be required for each reservation, after the first one.
Please refer to the Sub Unit description listed in your “contract” to verify how your unit may
lock-off. For example, Four Bedroom Lock-Off with sub units ABC, may lock-off as A (two
bedroom) and BC (two studios).
For example:
• Westgate Vacation Villas: A Two Bedroom Lock-Off can be split into a One Bedroom and a Studio.
• Westgate Lakes Resort & Spa: A Three Bedroom Lock-Off can be split into a Two Bedroom and Studio.
• Westgate Smoky Mountain Resort & Spa: A Three Bedroom Premium Pedestal Lock-Off can be split into a
Two Bedroom and a One Bedroom. Alternately, it may also be split into three One Bedroom units.
12. Q. Can I split my usage into reservations of less than seven nights?
A. Several of Westgate Resorts’ floating plans allow for “split week usage.” This allows Owners
to request two stays, one for three nights and one for four nights. There are restrictions on
which days may be requested. To see if your resort offers a split week usage plan, refer to
the resort information page in this Owners Guide.
13. Q. My family/friend wants to use my timeshare, and I won’t be there.
A. Should you choose to send a guest in your place, the following information is required for
security purposes, prior to the guest’s arrival:
• Name of guest checking in
• Guest address
• Guest phone number
• Guest email address.
Please confirm your guest’s arrival with a Vacation Specialist at (800) 925-9999 or
407-355-1105.
Please note:
• Guests must be at least 18 years of age in order to check-in to the resort.
• Guests will be required to have a credit/debit card on file with the Front Desk to hold a $50 security deposit
or $200 cash deposit. A valid photo ID is required.
• Guests who are not traveling with an Owner will not have Owner privileges while on property.
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1-800-925-9999
www.westgateowners.com