OWNERS GUIDE - Westgate Resorts

Frequently Asked Questions
14. Q. I only need to reserve a couple (or a few) days, not my week. How may I book?
A. As an Owner you are entitled to book rental reservations at the discounted Owner rate
of up to 30% off of the Best Available Rate. Although this discount is available to you for as
many reservations as you choose to book throughout the year, the Owner rate is only for
the deeded Owner up to two reservations at the same time.
For your convenience, you may visit www.westgatedestinations.com and enter your
location and travel dates. Use promo code OWNER to view the exclusive Owner rates or call
a Vacation Specialist at (800) 925-9999 or 407-355-1105.
Float Owners may choose to split current weeks into 3 night and 4 night stays during the
deeded year. Both reservations must be used within the current year as partial weeks do not
rollover. An additional fee will apply to the second reservation.
15. Q. My family/friend wants to use the resort, and I don’t want them to use my time.
A. We offer the Owner Referral program. In this program, guests are given a discounted
package to stay at the resort. Your referral will take a 90 minute resort preview. Should your
referral purchase, you will receive a credit usable for your mortgage or Owner association
fees. Please contact a Specialist in the Owner Referral department at 800-766-8455.
16. Q. I received a Bonus Week certificate when I purchased, how can I use it?
A. Westgate Rewards Bonus Week Certificate allows you to utilize timeshare vacation
options prior to the actual start of your ownership. You may reserve either a Studio Villa,
One Bedroom Villa, or Two Bedroom Villa at participating Westgate Resorts. This certificate is
available for use from 6 and up to 18 months from the purchase date.
17. Q. I own a holiday (event) week, but want to change my dates. How can I do that?
A. Please be aware that because of the “fixed” status of your ownership, a pending reservation and
reservation reminder are auto-generated by our system for the week which normally includes
the holiday, or “event.”
As an option, however, you may elect to “float your week to an alternate arrival date within the
current year at the deeded home resort without an additional fee, if you notify Westgate at least
thirty days prior to the arrival date. If requesting another Event Week, a fee is due to confirm.
18. Q. Can I travel in a higher season or to a larger villa than the one I own?
A. Yes. Upgrades are subject to availability and applicable villa upgrade fees and restrictions
may apply. Please call a vacation specialist at 1-800-925-9999 or 407-355-1105 to discuss
vacation options with one of our consultants. You can also place a service request online
through your Online Account Management (OAM) account at www.westgateowners.com.
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1-800-925-9999
www.westgateowners.com