OWNERS GUIDE - Westgate Resorts
OWNERS GUIDE - Westgate Resorts
OWNERS GUIDE - Westgate Resorts
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Frequently Asked Questions<br />
19. Q. If I need a few additional nights, can I rent them and stay in the same villa?<br />
A. If we are not expecting another Owner in the villa you are occupying, there is the possibility<br />
that you can stay in the same villa for the extra nights. Please call 1-800-925-9999 to discuss<br />
options with one of our consultants or visit www.westgatedestinations.com to find the<br />
Owner discounted rental rate.<br />
20. Q. When is the HOA fee due?<br />
A. We encourage you to pay your HOA fee upon receipt. To avoid late fees, payments must be<br />
received no later than January 2nd of the year being billed. Complete information is included<br />
in the invoice(s) mailed. If you wish to deposit your week with Interval International, <strong>Westgate</strong><br />
Cruise and Travel, another exchange company, or if you would like to make a Developer<br />
Exchange, all fees must be paid prior to the due date. To use a confirmed reservation, a Float<br />
Week Owner must pay all HOA fees by the collection due date each calendar year or by thirty<br />
(30) days prior to check-in, whichever occurs earlier. Any reservation confirmed prior to the<br />
due date will be subject to cancellation if the Owner does not pay the fees by the due date.<br />
21. Q. Can I change which day of the week I am scheduled to check –in?<br />
A. At resorts utilizing the fixed week plan, Owners have a designated check-in day assigned.<br />
Under this plan, if you wish to travel the same week but arrive on a different day, it would<br />
require an exchange request and the payment of a Developer Exchange fee. At resorts<br />
utilizing the floating plan, both float and fixed week Owners have flexibility on check-in days<br />
according to availability. Please refer to your resort’s Public Offering Statement or contact us at<br />
1-800-925-9999 or 407-355-1105. You can also place a service request online through your<br />
Online Account Management (OAM) account at www.westgateowners.com.<br />
22. Q. Can I confirm my fixed week usage right online?<br />
A. Yes, visit www.westgateowners.com and visit the Owners section.<br />
23. Q. I need a larger villa because my family has grown.<br />
A. Please contact our Telesales department at 1-800-651-7606 or 407-355-1666 and they<br />
will give you information on how to upgrade to a larger villa to accommodate your needs.<br />
For any other questions, please contact us at:<br />
1-800-925-9999 or www.westgateowners.com<br />
Celebrating<br />
33<br />
Years!<br />
10<br />
1-800-925-9999<br />
www.westgateowners.com
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