Disability Access and Inclusion Framework and ... - City of Monash

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National Relay Service (NRS)
The NRS is an Australia-wide telephone access service provided for people who are
deaf or have a hearing or speech impairment. It is also available to anyone who wants
to call a person with a hearing or speech impairment.
Speech-to-Speech Relay Service (STS)
Speech-to-Speech (STS) is one form of Telecommunications Relay Service (TRS). TRS
is a service that allows a person with hearing and speech disabilities to access the
telephone system to place and receive telephone calls. STS enables persons with
a speech disability to make telephone calls using their own voice (or an assistive
voice device). Like all forms of TRS, STS uses specially trained operators – called
Communications Assistants – to relay the conversation back and forth between the
person with the speech disability and the other party to the call.
Tactile Ground Surface Indicators (TGIs)
A tile with raised projections to indicate either danger or a change in level, or to act as
a directional guide to people with vision impairments.
Tactile Signage
Consists of raised letters on signs to enable touch interpretation by a person with vision
impairment. Signs should be located at an appropriate height to enable ease of reach
by a person using a wheelchair.
Universal Access
A modern term that indicates an “Access for All” philosophy that promotes inclusive
practices across all walks of life and all disabilities.
Visual Emergency Alarms
Must be able to be seen by a person with hearing impairment. Personal vibrating
alarms can also be considered.
W3C Compliance
Compliance with a series of guidelines accepted worldwide that specify the appropriate
standards to ensure that a website is usable by people with a disability.
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