CII Communique - December, 2010

quality
creating harmony amongst all parts of the business
process. This was the central theme of the Session
‘Services 2010 and Beyond’ which was chaired by Mr
M Lakshminarayan, Chief Executive Officer, Harman
International Pvt Ltd. It included speakers like Mr
Richard Rekhy, COO, Advisory Services, KPMG India, Mr
Tathagat Varma, Senior Director-Business Operations,
Yahoo India, Mr Rajashekhar Metgud, Executive Vice-
Present-Business Process Improvement, Vodafone India
and Mr. Matthew Barney, Director, Infosys Leadership
Institute.
In the session on ‘Deepening Customer Relationships:
How to Make Customers a Central Part of your
Business Model,’ Mr N Sivasailam, Managing Director,
Bangalore Metro Rail Corporation Ltd., as the Session
Chairman, dealt at length on issues relating to building
customer relationships. Speakers included Mr Vikram
Sud, Chief Operating Officer, Kotak Mahindra Bank,
Mr Marcel Hungerbüehler, President, Bangalore
International Airport Ltd, Mr Vishal Bali, CEO, Fortis
Hospitals, Mr Venu Madhav, COO, Coffee Day and
Mr Jayesh Chakravarthi, Sr Vice President & Country
Head – IT, Fidelity Business Services India Pvt Ltd.
Mr Jatin Sheth, India Services Partner Lead, Microsoft
India, in the session on ‘Knowledge Management: Cloud
Computing’, which was chaired by Mr N Krishnakumar,
Managing Director & CEO, MindTree Ltd, introduced the
audience to the developing concept of Cloud computing
as a futuristic business tool.
“Process Excellence is the key driver to make India
a force to reckon” said Mr Gautam Maini, Managing
Director, Maini Precision Products Pvt. Ltd, chairing the
session on Process Excellence in Manufacturing, he
said that every organization needs to have a properly
mapped PE in place to excel in their business. Others
who spoke included Mr S R Subramanian, CEO, L&T
Komatsu, Mr C H Prahallad, Vice President –CQ &
Operational Excellence, ABB Ltd and Mr Soumitra
Bhattacharya, Bosch Ltd.
“The culture of Quality in Public Services is still being
defined” said Mr Gaurav Gupta, Managing Director,
Karnataka State Road Transport Corporation, chairing
the session on ‘Creating Cultures of Quality in Public
Services’. The others who also spoke included Mr
Ashoke Joshi, Chairman, Sreenivasan Services Trust,
and Ms Shukla Bose, Founder & CEO, Parikrama
Humanity Foundation.
The Session ‘Next Gen: Integrating Quality and Social
Responsibility’ was chaired by Mr S Viswanathan,
Managing Director, John Fowler (India) Pvt. Ltd. where
the discussions centered on how a seriously pursued
CSR project could not only help bring the desired
results through active campaign on a particular aspect,
but in the process, improve the image and brand
loyalty for the company. The speakers included Ms
Lara Balsara from Madison Communication, Mr Ganesh
Narayan, Joint Managing Director, C. Krishniah Chetty
& Sons, and Mr Udai Pawar, Entrepreneur.
Swami Nikhileswarananda, Head, Vadodara Centre of
Ramakrishna Mission, addressed the Valedictory Session
on ‘Harmonizing the Materialistic and Spiritual Worlds.’
Mr K N Shenoy, Chairman, CII Institute of Quality said that
though countries were measured through GDP growth,
they should actually be measured on how well they had
progressed on GNH, (Gross National Happiness) which
he felt could be easily achieved.
Mr Geoffrey Rose, Chief Executive Officer, Scoll Methods,
UK, speaking on ‘Excellence in Project Management’ in
the session ‘Manufacturing 2010 and Beyond: The
Economic Context’ spoke on the various facets of the
Excellence in Project Management in the UK’s Project in
Control Environments (PRINCE) and highlighted the need
for the provision of a Risk Budget. He also elaborated
the various constituents of the PRINCE project which
was based on the EFQM Model.
Mr S Chandrasekhar, Vice Chairman, CII Karnataka,
and Managing Director, Bhoruka Power, as the
Chairman of the Session ‘HR Strategies: Where
should Quality and HR meet to Create a World Class
Organisation’ outlined the demographic advantage
that India would experience by 2020 over the other
industrial countries. He regretted lamented that
despite the knowledge of the English language, the
lack of innovation and corruption were deterrents
to its encashment. Others who spoke included Ms
Hamsanandhi Seshan, Delivery Excellence Leader,
IBM India and Mr Sudheesh Venkatesh, Fr. HR Head,
TESCO Hindustan Service Centre.
Mr Harish Bijoor, Brand-Specialist & CEO, Harish Bijoor
Consults Inc chairing the session on ‘Quality in all
Walks of Life,’ drove home the point that Q.Next must
align to the aspirations of Gen. Next. Other panelists
included Mr Dinesh Gundu Rao, Member, Legislative
Assembly, Karnataka, Ms Bindu Hari, Principal TISB,
Rev Fr Thomas Mathew, Vice Chancellor, Christ
University, Mr Ananda Rao, ITC Royal Gardenia and Mr
Praveen Sood, IPS, Additional Commissioner of Police
(Traffic), Bangalore. Each of them narrated innovative
improvements that they had brought about in their
respective areas of work.
Communiqué December 2010 | 41