Employee Benefit Guide 2012 - City of Oklahoma City
Employee Benefit Guide 2012 - City of Oklahoma City
Employee Benefit Guide 2012 - City of Oklahoma City
Create successful ePaper yourself
Turn your PDF publications into a flip-book with our unique Google optimized e-Paper software.
<strong>Employee</strong> Assistance Program<br />
Alliance Work Partners<br />
Alliance Work Partners (AWP) is your <strong>Employee</strong> Assistance Program<br />
(EAP) provider, <strong>of</strong>fering you and your family valuable, confidential<br />
services typically at no cost to you. Designed to help you manage daily<br />
responsibilities, life events, work stresses or issues affecting your quality<br />
<strong>of</strong> life, AWP is available to take your call 24 hours a day, 7 days a week.<br />
Key Provision <strong>of</strong> the EAP<br />
• 1-6 short term counseling sessions per problem per year, which<br />
includes assessment, referral and crisis services<br />
• Dependents residing in the employee’s household are covered<br />
• The EAP is available at no cost (limited exceptions) to the employee<br />
or family member who resides in the home, and is completely<br />
confidential<br />
• Legal and financial service<br />
• WorkLife services<br />
• Online assessments, information and referrals<br />
• Access to online materials: www.alliancewp.com<br />
In order to access these services, you must login with a generic<br />
e-mail and password the first time. You will then be able to establish<br />
your own unique user name and password.<br />
The generic e-mail is: OKCmember@alliancewp.com<br />
The password is: AWP4me<br />
The e-mail address and password are case sensitive.<br />
How do I contact AWP?<br />
For more information or assistance contact Alliance Work Partners at<br />
either 1-800-343-3822, 1-800-448-1823 (TDD) or by going to<br />
www.alliancewp.com<br />
Whatever life event you and your family members may be facing – a new<br />
home, caring for an older loved one or coping with change and stress –<br />
your EAP can help! Alliance Work Partners can help make life easier.<br />
Alliance Work Partners is a pr<strong>of</strong>essional service <strong>of</strong> Workers Assistance<br />
Program, Inc.<br />
Personal and Pr<strong>of</strong>essional Development<br />
Seminars<br />
<strong>Employee</strong> and Supervisor Program Orientation<br />
Orientation is designed to provide information on how to access AWP<br />
workplace services. Supervisors also learn how beneficial services can<br />
be to increasing employee performance and retention when facing<br />
challenges.<br />
• Program Orientation<br />
• Program Orientation for Supervisors<br />
Supervisory and Management Training<br />
These seminars are designed to provide supervisors and managers with<br />
specialized skills for dealing with employees and workplace issues. Topics<br />
include:<br />
• Dealing with Difficult <strong>Employee</strong>s<br />
• Effective Leadership<br />
• Managing the Challenge <strong>of</strong> Change<br />
Pr<strong>of</strong>essional, Personal, and Organizational Development Seminars<br />
These seminars develop and support pr<strong>of</strong>essionalism and strengthen the<br />
input employees can provide in the workplace. Topics include:<br />
• Advanced Nutrition: Making Food Work for You<br />
• Assertive Communication<br />
• Balancing Multiple Roles: The Working Parent<br />
• Choosing Healthy Options for Your Anger<br />
• Communication, Team Building, and Respect - can be department<br />
specific training<br />
• Cube Etiquette - can department specific training<br />
• Dealing with Difficult Phone Customers<br />
• Defusing Hostile Customers<br />
• Dynamic Problem Solving<br />
• Effective Listening<br />
• Finding Your Oxygen: Keys to Worklife Balance and Success<br />
• First Class Customer Service<br />
• Healthy Approaches: Weight Loss and Exercise<br />
• Healthy Relationships<br />
• Keeping Your Cool Even When Others Don’t<br />
• Nutrition and Wellness: Creating Healthy Habits<br />
• Personal and Pr<strong>of</strong>essional Resilience<br />
• Redefining Retirement<br />
• Resolving Conflict<br />
• Rolling with the Changes<br />
• Smoking Cessation<br />
• Staying Motivated on the Job<br />
• Strategic Time Management<br />
42