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Employee Benefit Guide 2012 - City of Oklahoma City

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<strong>Employee</strong> Assistance Program<br />

Alliance Work Partners<br />

Alliance Work Partners (AWP) is your <strong>Employee</strong> Assistance Program<br />

(EAP) provider, <strong>of</strong>fering you and your family valuable, confidential<br />

services typically at no cost to you. Designed to help you manage daily<br />

responsibilities, life events, work stresses or issues affecting your quality<br />

<strong>of</strong> life, AWP is available to take your call 24 hours a day, 7 days a week.<br />

Key Provision <strong>of</strong> the EAP<br />

• 1-6 short term counseling sessions per problem per year, which<br />

includes assessment, referral and crisis services<br />

• Dependents residing in the employee’s household are covered<br />

• The EAP is available at no cost (limited exceptions) to the employee<br />

or family member who resides in the home, and is completely<br />

confidential<br />

• Legal and financial service<br />

• WorkLife services<br />

• Online assessments, information and referrals<br />

• Access to online materials: www.alliancewp.com<br />

In order to access these services, you must login with a generic<br />

e-mail and password the first time. You will then be able to establish<br />

your own unique user name and password.<br />

The generic e-mail is: OKCmember@alliancewp.com<br />

The password is: AWP4me<br />

The e-mail address and password are case sensitive.<br />

How do I contact AWP?<br />

For more information or assistance contact Alliance Work Partners at<br />

either 1-800-343-3822, 1-800-448-1823 (TDD) or by going to<br />

www.alliancewp.com<br />

Whatever life event you and your family members may be facing – a new<br />

home, caring for an older loved one or coping with change and stress –<br />

your EAP can help! Alliance Work Partners can help make life easier.<br />

Alliance Work Partners is a pr<strong>of</strong>essional service <strong>of</strong> Workers Assistance<br />

Program, Inc.<br />

Personal and Pr<strong>of</strong>essional Development<br />

Seminars<br />

<strong>Employee</strong> and Supervisor Program Orientation<br />

Orientation is designed to provide information on how to access AWP<br />

workplace services. Supervisors also learn how beneficial services can<br />

be to increasing employee performance and retention when facing<br />

challenges.<br />

• Program Orientation<br />

• Program Orientation for Supervisors<br />

Supervisory and Management Training<br />

These seminars are designed to provide supervisors and managers with<br />

specialized skills for dealing with employees and workplace issues. Topics<br />

include:<br />

• Dealing with Difficult <strong>Employee</strong>s<br />

• Effective Leadership<br />

• Managing the Challenge <strong>of</strong> Change<br />

Pr<strong>of</strong>essional, Personal, and Organizational Development Seminars<br />

These seminars develop and support pr<strong>of</strong>essionalism and strengthen the<br />

input employees can provide in the workplace. Topics include:<br />

• Advanced Nutrition: Making Food Work for You<br />

• Assertive Communication<br />

• Balancing Multiple Roles: The Working Parent<br />

• Choosing Healthy Options for Your Anger<br />

• Communication, Team Building, and Respect - can be department<br />

specific training<br />

• Cube Etiquette - can department specific training<br />

• Dealing with Difficult Phone Customers<br />

• Defusing Hostile Customers<br />

• Dynamic Problem Solving<br />

• Effective Listening<br />

• Finding Your Oxygen: Keys to Worklife Balance and Success<br />

• First Class Customer Service<br />

• Healthy Approaches: Weight Loss and Exercise<br />

• Healthy Relationships<br />

• Keeping Your Cool Even When Others Don’t<br />

• Nutrition and Wellness: Creating Healthy Habits<br />

• Personal and Pr<strong>of</strong>essional Resilience<br />

• Redefining Retirement<br />

• Resolving Conflict<br />

• Rolling with the Changes<br />

• Smoking Cessation<br />

• Staying Motivated on the Job<br />

• Strategic Time Management<br />

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