Oracle Depot Repair Data Sheet

ORACLE DATA SHEET
ORACLE DEPOT REPAIR
RECOVER, REUSE, RECYCLE
Key Business Flows
• Repair and refurbishment
• Remanufacture
• Exchange
• Asset recovery, part harvesting and
core credits
• Recycling
• Scrap and hazardous material
management
• Testing and calibration
• Recall management
• 3rd party management
Oracle Depot Repair enables businesses to profitably recover, re-use and
recycle products and parts by providing best-in-class tools and intelligence. The
Depot application manages the process of planning and controlling the flow of
material returned from end consumers back into the seller’s custody for credit,
service or disposal.
Depot Repair Overview
Depot Repair cuts the cost of product returns, warranty repairs, parts and replacements while
growing revenue from service and the sale of re-conditioned items, recovered parts and
recycled materials. It enables agile and effective reverse logistics and aftermarket service and
delivers business intelligence for real competitive advantage.
BEST PRACTICES
• Rules-based disposition, sourcing and
routing
• Warranty and entitlement management
• Status and return requests via Web
• Monitor process delays and bottlenecks
• Estimate cost and profit before
executing work
• Track and resolve discrepancies
• Recommend service activity based on
diagnostic data
• Alerts for late work, rework and repeat
returns
• Flag items under regulatory
compliance, recall, change order and
supplier warranty
BUSINESS INTELLIGENCE
• Historical demand and yield fed into
planning engine
• Analytics for MTTF, MTBF, backlog,
overdue orders, and profitability
• Closed-loop to design and engineering
teams
• Embedded intelligence on symptoms
and part failures
• Track ecological impact
• Monitor potential quality events
• Business-specific key performance
indicators and milestones
Figure 1: “Repair and Return” Process Flow
Depot orchestrates the flow of materials and information between the end customer, seller,
manufacturer, suppliers and 3rd party service providers. It provides tools to:
Receive and Inspect
Depot manages returns via web portal, call center, field service technician, walk in, project or
recall. The Disposition Engine calculates the best disposition and routing option based on
business rules. The Bulk Receiving module enables fast, accurate return processing and
discrepancy management. Item-specific checklists drive the inspection process.
Estimate and Approve
Depot generates an estimate based on inspection data. Warranty entitlements and pricing rules
are applied automatically. The system estimates repair cost and profit and tracks approval
status and not-to-exceed values.

ORACLE DATA SHEET
KEY BENEFITS
• Execute Fast, Effective
Service
• Make More Money, Spend
Less Money
• Gain Competitive
Advantage through
Business Intelligence
RELATED PRODUCTS
• Oracle iSupport
• Oracle TeleService
• Siebel Service
• Oracle Field Service
• Oracle Service Parts
Planning
• Oracle Spares
Management
• Oracle Service Contracts
• Oracle Knowledge
Management
• Oracle Inventory
• Oracle Install Base
• Oracle Warehouse
Management
• Oracle Order Management
• Oracle Quality
• Agile Product Quality
Management
Plan and Schedule
A manager can prioritize, plan and schedule work using the Service Parts Planning
application, Service Contract resolve-by dates or the Depot Repair Manager Portal.
Assign
Depot’s Disposition Engine assigns work to the best organization, queue and/or technician. A
manager can monitor backlog and make assignments using the Manager Portal.
Service and Debrief
The Recommendation Engine recommends the best service to perform and parts to use.
Technicians transact parts, labor, root cause and quality data quickly and accurately.
Ship and Bill
Depot determines logistics transactions based on business rules and can book, pick and ship
with a single click. Invoices are generated from work orders or estimates, automatically
applying warranty entitlements and pricing rules.
Value Proposition
Execute Fast, Effective Service
Depot enables world-class reverse logistics and after market service with fewer clicks.
Make More Money, Spend Less Money
Depot increases revenue by enabling fast roll out of new service offerings, fee-based
entitlements, differentiated service levels and cross-selling. Depot cuts costs by reducing parts
and labor expense, boosting supplier warranty charge-back rates and eliminating regulatory
fines, recalls and lawsuits.
Gain Competitive Advantage through Business Intelligence
Depot provides the intelligence to increase turn times, improve processes, build better
products, reduce warranty reserves and focus on the most profitable service offerings.
• Oracle Projects
Contact Us
For more information about Oracle Depot Repair, visit oracle.com or call +1.800.ORACLE1 to speak to an Oracle representative.
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