ITIL Best Practices with Oracle Enterprise Manager 10g and Oracle ...
ITIL Best Practices with Oracle Enterprise Manager 10g and Oracle ...
ITIL Best Practices with Oracle Enterprise Manager 10g and Oracle ...
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Summary<br />
Outlined above were <strong>ITIL</strong> recommended processes <strong>and</strong> how <strong>Oracle</strong><br />
<strong>Enterprise</strong> <strong>Manager</strong> <strong>10g</strong> Grid Control <strong>and</strong> PeopleSoft Help Desk can<br />
greatly improve the level of service they provide as well as increase<br />
resource efficiency <strong>and</strong> reduce the cost of IT operations. Equally important,<br />
adopting the <strong>ITIL</strong> framework will enable organizations to align IT <strong>and</strong><br />
business goals <strong>and</strong> improve return on IT investment.<br />
While <strong>ITIL</strong> provides basic guidelines on common sets of best practices, the<br />
actual implementation will vary based on the changing needs of the<br />
organization. <strong>Oracle</strong> <strong>Enterprise</strong> <strong>Manager</strong> <strong>and</strong> PeopleSoft Help Desk<br />
provide the necessary tools for IT organizations to deploy the <strong>ITIL</strong><br />
framework by providing out-of-box capabilities that can be adopted by any<br />
organization to implement a fully integrated <strong>ITIL</strong> solution.<br />
Acknowledgements:<br />
<strong>ITIL</strong>® is a Registered Trade Mark, <strong>and</strong> a Registered Community Trade<br />
Mark of the Office of Government Commerce, <strong>and</strong> is Registered in the<br />
U.S. Patent <strong>and</strong> Trademark Office<br />
http://www.itil.co.uk/
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