STUDY OF EMPLOYEE BENEFITS: 2006 & BEYOND - Prudential
STUDY OF EMPLOYEE BENEFITS: 2006 & BEYOND - Prudential
STUDY OF EMPLOYEE BENEFITS: 2006 & BEYOND - Prudential
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Positive Online Outlook<br />
Benefits Administrators Use Online Systems to Increase Effectiveness<br />
In the past decade, HR teams have been asked to do more with often substantially<br />
reduced staffs. During this time, the need for information to support analysis and<br />
projections for management has increased dramatically.<br />
As benefits providers launched and expanded online capabilities, benefits administrators<br />
were quick to use these systems and help to continue to refine these systems to better<br />
meet their needs.<br />
Current availability is high for basic functionality, including reporting, but benefit<br />
administrators expect to greatly expand their usage of online tools by 2010 for key<br />
transactions such as claims submission, billing, and eligibility processing.<br />
ONLINE TOOLS AVAILABLE FOR <strong>BENEFITS</strong> ADMINISTRATORS<br />
Doing in <strong>2006</strong> Plan to do by 2010<br />
<strong>2006</strong>–2010<br />
Change<br />
Submit claims<br />
35%<br />
56%<br />
+21<br />
High Current Usage Future Growth<br />
Pay bills<br />
Obtain eligibility updates<br />
Obtain billing info<br />
Integrate payroll processing<br />
Process employee eligibility info<br />
Handle enrollment<br />
Check claim status<br />
Access claims forms<br />
Access reports<br />
40%<br />
56%<br />
43%<br />
59%<br />
44%<br />
60%<br />
41%<br />
55%<br />
45%<br />
59%<br />
51%<br />
64%<br />
48%<br />
58%<br />
52%<br />
61%<br />
54%<br />
61%<br />
+16<br />
+16<br />
+16<br />
+14<br />
+14<br />
+13<br />
+10<br />
+9<br />
+7<br />
24<br />
Review/process D.C. deferrals<br />
57%<br />
63%<br />
+6
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