NSW THOROUGHBRED RACING BOARD - Racing NSW

Commercial Report
“Stakes Payment is a core part of Racing
NSW, handling more than 1million
transactions per year. The system ‘keeps the
books’ of many industry participants, and the
coming e-commerce will further dissipate
accountant keeping hassles.”
– Paul Bittar, Racing NSW’s
Commercial Manager
Department Members
Paul Bittar
Commercial Manager
Felicia Gibson
Stakes Payment System Accountant
John Patton
Stakes Payment Officer
Maria Ryan
Stakes Payment Officer
Sue Hutchison
Customer Service, Stakes Payment
• Stakes Payments System
• Trainers Service Centre
• E-commerce
Stakes Payments System
The Racing NSW Stakes Payments
System has been in operation for
three years, catering for all facets of
prizemoney distribution and the
processing of workers’ compensation
and industry charges. Importantly,
the system ensures GST compliance
for all GST registered participants
by providing tax invoices for all
transactions, and assists Trainers in
particular by issuing monthly
statements to enable efficient billing
of charges.
Statistics for the 2003 financial year
show Racing NSW Stakes Payments:
• Processed over 1million
transactions for all NSW race
meetings and barrier trials,
• Distributed approximately
$100million in prizemoney and
bonuses to over 30,000 payees,
• Maintained accounts for over
12,000 Owners and 5,000
Licensees.
Additionally, focus continued on
making payments by EFT. The
move to EFT is designed to reduce
the administration costs associated
with cheque processing. For the
year ended:
• Almost 100% of Licensee
payments were made by EFT,
• 72% of Owner payments were EFT,
representing an increase of 12%.
Continuing development of the
system incorporating e-commerce
functions (refer e-commerce
timetable) will continue to deliver
efficiencies and focus on reducing
costs.
Trainers Service Centre
Overview
September 2002 brought about a
significant change for NSW racing
in the processing of all racing
information. The introduction of the
Trainers Service Centre (TSC) in
Melbourne for use by NSW Trainers
provided a ‘one-stop shop’ for all
their racing information
requirements. The TSC is
accessible for Trainers on a freecall
1800 number and is responsible for
processing all:
Nominations, Acceptances, Riders,
Scratchings, Gear changes,
Stable Returns.
The TSC efficiently and effectively
provides this service for not only
NSW, but also Victoria and South
Australia. Ultimately, the TSC will
deliver significant cost savings to
NSW racing through the efficient
processing of this information.
Additionally, Trainers are no longer
required to contact each race club
individually for their racing requirements
– it can all be done through
the TSC.
TSC Performance
Racing NSW has in place a Service
Level Agreement with the TSC to
ensure an efficient deliver of service
for NSW participants. The call
statistics below show the effectiveness
of the TSC since NSW ‘came
on-board’ in September 2002.
Monthly Total calls No. of calls % of calls
answered in answered in
under under
30seconds 30seconds
202,478 184,290 91.02%
10
Well over 1 million transactions
were processed by the TSC during
the period from September 2002 to
June 2003.
Stable Assist
The coming year will see the
introduction of ‘Stable Assist’ for
NSW Trainers.
‘Stable Assist’ provides Trainers with
an easy-to-use system to nominate
and accept horses, and manage their
stable via the Internet and will be
available for use in October 2003
(refer e-commerce timetable). The
advantage for Trainers will be to
enable the management of their
racing transactions at a time
convenient to them.
E-Commerce
Racing NSW is committed to
technology solutions that deliver
cost efficiencies in administration
as well as delivering benefits to
participants. The past year saw a
number of e-commerce functions
developed and implemented,
including:
• On-line notification of race
extensions (via Racing NSW
website),
• E-mail distribution of
Nominations, Weights &
Acceptances,
• Download of Forms available
from Website,
• On-line access to Race Club
information (e.g. contact details
and special events).
Additionally, the coming year sees a
number of new projects planned for
implementation, including:
• On-line access to SPS account &
transaction information,
• On-line access to past statements & tax
invoices,
• Rollout of “Stable Assist”,
• Distribution of statements by e-mail,
• On-line account payment facilities,
• On-line update of Contact details,
• On-line Lodgement of Forms,
• On-line Licensing & Registration
processes,
• On-line facility to enable download of
monthly accounts,
• On-line submission of Race Programs.