Group Financial Statements 2012 - Riverside

Of the six themes there are four goals the Group aims
to achieve:
As good as the best
Deliver good value and consistent service for all by
focusing energy and resources and improving our
weakest areas; improving information held about
customers in order to better understand their needs;
and tackling issues before they become problems,
through regular planned visits and annual property
inspections.
Customers facing tough times
Offer opportunities for the most vulnerable by growing
Riverside ECHG’s housing support services; developing
a clear service offer for older residents living in general
needs homes; and delivering improved welfare advice
and helping tenants find work.
Maintaining decent, sustainable homes
Invest in homes to meet people’s needs and tackle
rising fuel costs by investing more than £130m in
properties over the next three years; finding new ways
to improve the most difficult to heat homes; and
providing more money for adaptations to help older
and disabled tenants to remain in their homes.
More homes fewer places
Build new affordable homes and focus on places where
we can make a difference by building more homes
under the Government’s new affordable housing
framework; growing by seeking merger opportunities
with like-minded organisations where we can deliver
real benefits to customers; and selling homes in areas
where the Group is not well placed to deliver good
services.
The remaining themes are organisational, based
upon the way Riverside will operate to achieve these
objectives.
Valuing and developing people
Offer better development of employees so they can do
more for others by delivering comprehensive training
and development, with more on-line learning; listening
carefully to colleagues through the Group’s Employee
Experience programme; and supporting and developing
Board members to ensure they have the skills and
knowledge to lead the Group through challenging
times.
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