Brook Lodge, Lakeview Hospital - Regulation and Quality ...
Brook Lodge, Lakeview Hospital - Regulation and Quality ...
Brook Lodge, Lakeview Hospital - Regulation and Quality ...
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It is recommended that all staff receive training in dealing with<br />
complaints.<br />
colour picture cards, "A Guide<br />
to the Human Rights Act" a<br />
booklet for people with learning<br />
disabilities, produced by<br />
Ministry of Justice. WHSCT -<br />
Equality Scheme - easy read<br />
booklet & easy read "Ours to<br />
Own Your Human Rights" by<br />
Equality & Human Rights<br />
Commission. Whereby a patient<br />
lacks capacity, these rights are<br />
explained to their relatives or<br />
carers. A list of patient rights is<br />
included in the Strule <strong>Lodge</strong><br />
information leaflet given to<br />
patient <strong>and</strong>/or family on an<br />
admission.<br />
2 An education consultancy is<br />
being facilitated by the<br />
complaints department <strong>and</strong><br />
training will be provided on site<br />
for all staff by end of October<br />
2012 <strong>and</strong> discussed at<br />
induction. A list of training<br />
needs were identified <strong>and</strong><br />
balanced with care needs on<br />
31 May 2012<br />
17
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