Brook Lodge, Lakeview Hospital - Regulation and Quality ...
Brook Lodge, Lakeview Hospital - Regulation and Quality ...
Brook Lodge, Lakeview Hospital - Regulation and Quality ...
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It is recommended that information about the complaints procedures is<br />
produced in a format suitable to the individual needs of the patinets.<br />
It is recommended that protocols for restrictive practices including<br />
physical interventions are clearly documented in care records <strong>and</strong> that<br />
any such interventions are recorded accurately <strong>and</strong> in detail.<br />
the ward. M<strong>and</strong>atory training<br />
was prioritised for example<br />
MATHS 5 day training,<br />
Vulnerable Adult training,<br />
Record <strong>and</strong> Record Keeping <strong>and</strong><br />
others. Taking into account<br />
staffing levels <strong>and</strong> summer<br />
'peak' leave time, complaints<br />
training will be provided on site<br />
for all staff on 27th September,<br />
2nd October <strong>and</strong> 26th October<br />
2012. Complaints leaflets are<br />
available on the ward <strong>and</strong><br />
complaints flow chart on wall.<br />
2 WHSCT - <strong>Lakeview</strong> brochure<br />
on ward in pictorial format, plus<br />
posters on the wall <strong>and</strong><br />
information leaflets available.<br />
This is incorporated during<br />
admission process <strong>and</strong> included<br />
in admission checklist under<br />
patient's rights.<br />
2 All patients who require<br />
restrictive practices including<br />
physical interventions will have<br />
Immediate <strong>and</strong> on-going<br />
Immediate <strong>and</strong> on-going<br />
18
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