RACING AND WAGERING WESTERN AUSTRALIA - RWWA Home

REPORT ON OPERATIONS
Information Services
The Information Services Division is responsible for providing
technical, consulting and support services for the day-to-day
delivery of wagering services throughout Western Australia.
The division provides technical support services for all RWWA
wagering and racing information systems, ticket machines,
the data communications network, information security,
project delivery, Racing Radio and all wagering related
technical infrastructure.
During the 2011/12 year a number of significant operational
and strategic milestones were achieved including:
• Significant functional and performance improvements
to RWWA’s new wagering application which allowed
the new system to execute with 100% availability and
excellent performance through its first Melbourne Cup.
• Successful migration to a new Fixed Odds betting
provider.
• RWWA’s liaison with Sweden’s ATG reached another level
with the V–Bet product range being extended to the
retail network.
• The creation of new terminal software has been
successfully completed for Operator Terminals, Self-
Serve Terminals and Customer-Information-Terminals.
• Major enhancements to RWWA’s mobile wagering
capability including the release of an application for
iPhones and android phones.
• Numerous enhancements to the TAB betting site ”Ozbet”
including the addition of GBI (Great Britain & Irish) racing
vision.
• Completion of the rollout of fixed line communication
services to country race venues which ensured a
consistent punter experience throughout Western
Australia.
The focus for the 2012/13 year will be:
• Major system changes to support the new Tabcorp
pooling arrangement which expands the number of
pooled bet types to First 4 (Quartet), Double, Exacta and
Quinella, all of which will have the flex-bet option.
• Enhanced FOB which allows the choice between a
parimutuel bet and a Fixed-Odds bet.
• Significant rework of the Ozbet web site.
• The completion of the new Greyhound Racing System.
Human Resources
The Human Resources (HR) division is responsible for the
development and implementation of human resource
management strategy and effective management of all
related workplace and employee relations functions across
the organisation.
The division provides support to staff and managers on
all employment related matters including recruitment,
induction, performance management, interpretation and
application of policies and workplace conditions. Advice and
support to line managers in their people management skills
and workforce planning has grown in requirement as the
organisation continues to develop and change. In addition,
the delivery of Payroll services and the management of staff
data and reporting sit within this division.
During the reporting period, the focus for the HR team
has been aligned to the organisational work around
culture and engagement. The leadership initiatives which
commenced last year have progressed to a second stage of
implementation, with re-measures occurring in the areas
of leadership effectiveness as well as staff engagement.
This data has provided us with information to calibrate the
actions taken to address gaps.
In support of the culture development work, this year saw the
launch of Reward and Recognition programmes, designed to
offer a range of options for managers to incentivise staff and
drive the desired organisational behaviours. Included in this
is the facility for peer-to-peer recognition and this has been a
positive initiative in engaging staff.
Learning and development is a further driver to building
engagement and the HR division has been strengthened
by an internal structural change, leveraging capacity in
the Retail Training team to support corporate learning and
development.
Finance and Business Services
This division is responsible for financial management and
strategy, risk and business continuity systems, wagering
compliance, audit and legal matters, the administration of
licensing and registration of racing participants/animals,
business intelligence functions, including data mining and
strategic analysis, and a variety of other business services.
The division has continued to provide wide ranging support
to the organisation in the achievement of goals and
objectives whilst maintaining a focus on prudent financial
management and on improving efficiency and effectiveness.