Business & Community eduCation - Carl Sandburg College

Business Education
Business & Professional - Small Business Management
NEW! PTAC Government Contracting
Is Government Contracting for You? Each year, local, state and
federal governments purchase more than $500 billion from
small businesses. The Illinois Procurement Technical Assistance
Center (PTAC) of Central Illinois was established to help small
businesses understand and profit from government contracting.
The focus of the workshop is to give an understanding of:
Federal and State contracting basics, bids and proposals, special
programs, and who’s there to help you. This four part series
covers government contracting basics, CCR Registration, ORCA,
and tips and tools for government sales.
This program is a unit of the Illinois Institute for Rural Affairs at
Western Illinois University. Sponsorship is also provided by the
Illinois Department of Commerce and Economic Opportunity,
The University of Illinois Extension, The City of Galesburg, the EBI
Network, Galesburg Area Chamber of Commerce, and The Area
Monmouth Chamber of Commerce.
Th, 09/13/12, 9/27/12, 10/11/12, 10/25/12, 2-5 p.m.
Building G, Mary Turner
$99 BUS E26 530
Ready Business Disaster Preparedness
Preparing your business for a disaster can help save lives,
merchandise and money. That’s why Carl Sandburg College
and University of Illinois Extension are offering a disaster
preparedness course for businesses. This course is for
owners, managers and employees of small and medium-sized
businesses.
After taking part in this training, participants will:
• Understand the need for business continuity and disaster
preparedness planning
• Know the concepts of business continuity and disaster
preparedness planning
• Discover their disaster risks
• Begin writing their individual disaster plans
This course is also sponsored by: The City of Galesburg, the
EBI Network, Galesburg Area Chamber of Commerce, and The
Monmouth Area Chamber of Commerce.
F, 11/16/12, 9-11 a.m.
Building G, Carrie McKillip
$29 BUS C56 630
NEW! Extraordinary Customer Service
Transform your customer service into something extraordinary.
As a result, more repeat business will improve your bottom
line. Customer service separates you from your competition.
Extraordinary customer service comes from focusing on the
few essential elements that yield big results. Discover how easy
it is to tweak your customer service from the ordinary to the
extraordinary. You’ll take away a customer service plan that will
help you focus on the key elements that will get you started on
your pathway to success. Guaranteed to run!
M, 10/01/12, 4 wks.
Online Provider: U Got Class
$145 BOC E60 530
NEW! On The Front Line: Skills For Excellent
Customer Service In Your Community
Produced by the University of Illinois Extension, On The
Front Line: Skills for Excellent Customer Service is adaptable
to various industries and helps businesses deal with their
unique customer service needs. Employees, managers and
business owners of all types are encouraged to attend. The
workshops are geared for anyone who works with customers.
The program is designed to help people see the importance
of delivering excellent customer service for their individual
development as well as for the success of their business and
their community. Topics covered by the program will include:
Customer Service Fundamentals, Understanding Customers,
Demonstrating Good Customer Service, Verbal and Nonverbal
Communication, Telephone Techniques, Delivering
Customer Service Online, Unhappy Customers, and Keeping
Customers Happy. This course is also sponsored by: The City
of Galesburg, the EBI Network, Galesburg Area Chamber of
Commerce, and The Monmouth Area Chamber of Commerce.
OFFICE SERVICE INDUSTRY
F, 09/07/12, 8:30-11 a.m.
AmericInn, Monmouth, Carrie McKillip
$29 BUS C27 630
RETAIL INDUSTRY
F, 09/14/12, 8:30-11 a.m.
AmericInn, Monmouth, Carrie McKillip
$29 BUS C27 631
RESTAURANT EMPLOYEES
F, 09/21/12, 8:30-11 a.m.
AmericInn, Monmouth, Carrie McKillip
$29 BUS C27 632
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309.345.3501 or 309.345.3502