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Talkback Winter 2009 - Corby Borough Council

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Housing newsletter <strong>Winter</strong> <strong>2009</strong><br />

for all tenants and long-term residential leaseholders<br />

A SUCCESS - SEE INSIDE<br />

<strong>Borough</strong> <strong>Council</strong><br />

Building a bigger, better, brighter corby...<br />

email: neighbourhood.pride@corby.gov.uk website: www.corby.gov.uk


CORBY BOROUGH COUNCIL<br />

02/03<br />

www.corby.gov.uk<br />

Firstly we would like to say a big thank you to all our<br />

tenants who pay their rent on time and who either<br />

keep their rent account clear or in credit.<br />

The ‘Pay to Stay’ campaign ran from 23rd November <strong>2009</strong> until 4th December <strong>2009</strong>.<br />

Each estate was visited once during the two week campaign and all available Housing<br />

Officers were out at the same time – you may well have seen them on your estate in<br />

their ‘high-vis’ jackets. During this period the Housing Officers made 645 visits and<br />

were able to make arrangements with 115 tenants to clear their debt.<br />

If tenants were not at home the Housing Officers left a card to say they had visited.<br />

Many of our tenants responded and telephoned us back to make a payment over<br />

the phone. Housing Officers took a total of £12,732 in phone payments during the<br />

campaign which is substantially more than normal.<br />

Housing Officers also worked four evenings during the campaign telephoning<br />

tenants who they had been unable to contact during the day. This resulted in making<br />

arrangements with a further 38 tenants to clear their rent debt and taking just over<br />

£600 in telephone payments.


At the start of the campaign there were 1,511 tenants in arrears totalling £327,916. By<br />

the end of the campaign the number of tenants in arrears had fallen to 1,218 and the<br />

amount of debt had been reduced to £307,039. This appears to be a fantastic reduction<br />

of nearly £21,000 but, at the start of the second week monthly direct debits were<br />

credited to accounts.<br />

To get a more accurate figure we compared the arrears at the end of the campaign<br />

with the corresponding week in October and this showed that arrears were down<br />

by £13,425 which is a tremendous reduction in just two weeks. For those of you who<br />

regularly read ‘talkback’ you will see that since the article in the summer <strong>2009</strong> issue we<br />

have reduced the rent debt by a massive £94,452 so far this year.<br />

As well as the ‘Pay to Stay’ campaign we have introduced a text messaging service.<br />

This sends messages to tenants who have a debt on their account asking them to<br />

contact their Housing Officer. If you receive a text message about your rent account<br />

please contact your Housing Officer as soon as possible.<br />

<strong>Corby</strong> Housing Newsletter <strong>Winter</strong> <strong>2009</strong><br />

With the campaign being such a success we aim<br />

to run another before the end of March this<br />

year so please help us to help you ‘keep your<br />

home in the palm of your hand’.<br />

Meet your<br />

Housing officers<br />

- Happy to help


Dear Reader,<br />

On behalf of <strong>Corby</strong> <strong>Borough</strong> <strong>Council</strong> I<br />

would like to wish all our tenants and<br />

leaseholders a Happy New Year for 2010.<br />

I hope it will bring us as much success in<br />

housing as <strong>2009</strong> did. I am happy to report<br />

that we have again had a bumper year<br />

in respect of improved performance.<br />

We have met our <strong>2009</strong> target for the<br />

collection of rent arrears when between<br />

April and December we reduced<br />

arrears by £140,000 to £279,516 - the<br />

largest reduction for 6 years. We held<br />

campaigns focusing on rent arrears<br />

during the year one called “Pay To<br />

Stay, Happy To Help”, which we will be<br />

continuing during 2010.<br />

We have continued the good work<br />

started in 2007 on empty properties and<br />

repairs, and have had another successful<br />

year meeting targets set for <strong>2009</strong>.<br />

I can also report that the Donald<br />

Greaves House refurbishment is near<br />

to completion, and we will be open for<br />

tenants to take up occupation early<br />

in 2010. If anyone is interested in a<br />

property at Donald Greaves House please<br />

ring 01536 464629 or 01536 464631.<br />

Best Wishes for the coming year,<br />

Assistant Chief Executive<br />

08 10<br />

Contents<br />

Are You Worried About Your Mortgage? 05<br />

Can You Afford Not To Claim? 05<br />

Financial Help 06<br />

Midland Community Finance Loans 08<br />

Loan Sharks 10<br />

Subletting – Blow The Whistle 12<br />

Home Contents Insurance 14<br />

Condensation 15<br />

<strong>Corby</strong> Leaseholders Association 16<br />

Choice Based Lettings 16<br />

New Age Kurling! 17<br />

Performance Information 18<br />

Association Meeting Dates 20<br />

Community Walkabouts Schedule 22<br />

Different Language, Tape, Or Larger<br />

Print Versions Available<br />

Rent Free Weeks – It’s Your Choice! 24<br />

24<br />

15<br />

17<br />

04/05<br />

www.corby.gov.uk


Are You Worried About<br />

Your Mortgage?<br />

• Don’t ignore the problem<br />

• Look at your situation and check what help you can get<br />

• Talk to your lender<br />

• Find out what options are available<br />

• Make the right decision for your family’s future<br />

Not knowing who to talk to is half the problem. You can get<br />

advice on the full range of options available to you such as<br />

free legal representation, the Mortgage Pre-Action Protocol,<br />

Support for Mortgage Interest, Homeowners Mortgage<br />

Support, and the Mortgage Rescue Scheme from <strong>Corby</strong><br />

<strong>Borough</strong> <strong>Council</strong>s’ Housing Options Team.<br />

Don’t delay, whether you are buying your home as leasehold<br />

or freehold please contact the Housing Options Team on<br />

01536 464626 or 464612 or 464628.<br />

Just ask yourself one question.<br />

Can you afford not to claim?<br />

See if you can beat the credit crunch by applying<br />

for Housing Benefit today!<br />

• Are you or your family surviving on a low income<br />

or receiving state benefits?<br />

• Are you having difficulty paying your<br />

Rent and/or <strong>Council</strong> Tax?<br />

If so you may be entitled to Housing Benefit and/or<br />

<strong>Council</strong> Tax Benefit to help pay these major<br />

household expenses.<br />

You can telephone us on 01536 464000 or<br />

e-mail us at benefit.enquiries@corby.gov.uk<br />

or alternatively you can call in person to see us at:<br />

The One Stop Shop, Grosvenor House, George Street,<br />

<strong>Corby</strong>, Northamptonshire, NN17 1QB<br />

<strong>Corby</strong> Housing Newsletter <strong>Winter</strong> <strong>2009</strong><br />

DON’T DELAY – CALL US TODAY!<br />

DON’T DELAY – PUT IN A FORM TODAY!


Financial Help<br />

Is At Hand<br />

Although the financial crisis and credit crunch is said to be<br />

easing, many people are still struggling to effectively manage<br />

their finances. Here are 10 top tips to help deal with debt:<br />

06/07<br />

www.corby.gov.uk<br />

1. Don’t ignore the problem - the longer it’s left, the worse it’ll get.<br />

2. Make the most of your income - check you’re claiming all the benefits you can.<br />

If you’ve lost your job or are off work because of illness, make sure your debts<br />

(such as your mortgage) are covered by payment protection insurance.<br />

3. Tackle your priority debts first, such as your rent or mortgage so that you<br />

don’t lose your home or risk having your gas and electricity cut off.<br />

4. Work out your budget - what money comes in and what you have to pay out.<br />

5. Contact all the people you owe money to (creditors) straight away - not just<br />

the ones who are shouting the loudest! You could make matters worse if<br />

you pay some off and not others.<br />

6. Work out a reasonable offer for each creditor - they prefer a small amount to<br />

be paid regularly rather than nothing at all.<br />

7. If creditors are difficult, stick with it and speak to someone more senior if<br />

need be.<br />

8. Keep copies of letters and papers you send or receive. Record dates and times<br />

of phone calls and who you’ve spoken to.<br />

9. Beware of borrowing money to pay off existing debts - it’s not necessarily<br />

a good deal. Watch out for companies offering to combine all your loans -<br />

get advice especially if they want your home as security.<br />

10. If you get taken to court, make sure you reply to all letters straight away.<br />

Always go to court hearings, give the court the facts and take your<br />

personal budget with you.


Further support and advice can be obtained<br />

from the following resources:<br />

Payplan<br />

www.payplan.com<br />

FREEPHONE helpline 0800 280 2816 - 8.00am to 9.00pm<br />

Consumer Credit Counselling Service<br />

www.cccs.co.uk FREEPHONE helpline 0800 138 1111 8.00am - 8.00pm Monday to Friday<br />

Financial Services Authority<br />

www.moneymadeclear.fsa.gov.uk Tel: 0300 500 5000<br />

Typetalk: 18001 0300 500 5000 Monday to Friday - 8.00am to 8.00pm<br />

(excluding Bank Holidays) Saturday - 10.00am to 4.00pm<br />

[Whatever tariff you’re on, the cost of a 0300 number is the same as calling a normal phone number.<br />

If your calls are free, then it’s free, even from mobiles]<br />

<strong>Corby</strong> Housing Newsletter <strong>Winter</strong> <strong>2009</strong><br />

National Debtline<br />

www.nationaldebtline.co.uk<br />

Tel: 0808 808 4000 Monday to Friday 9.00am-9.00pm, Saturday 9.30am-1.00pm. 24-hour voicemail<br />

service. Please leave a message to request an information pack or fact sheet.<br />

DirectGov<br />

www.direct.gov.uk<br />

Public services all in one place DirectGov Real Help Now campaign<br />

www.direct.gov.uk/en/campaigns/RealHelpNow<br />

Help with keeping your home, with training and skills, and with jobs and benefits.<br />

www.realhelpnow.gov.uk<br />

<strong>Corby</strong> Welfare Rights & Citizens Advice Bureau<br />

Deene House, New Post Office Square, <strong>Corby</strong>, Northamptonshire,<br />

NN17 1GD Tel: 01536 265501.


08/09<br />

Opens In <strong>Corby</strong><br />

www.corby.gov.uk<br />

MCF Loans is a Community Development Finance<br />

Institution that is registered as an independent<br />

not-for-profit business. It exists to bring together<br />

public and private funding to people or communities<br />

who would otherwise be financially excluded from<br />

being able to obtain an affordable loan.<br />

It first started operating in Derby in May 2003 helping people get access<br />

to affordable loans across the midlands, and we are really pleased<br />

to announce that MCF Loans have recently brought their affordable<br />

financial services to <strong>Corby</strong> where they are based at Voluntary &<br />

Community Services in the TA Building on Elizabeth Street.<br />

Melanie Andrew, Chief Executive of MCF Loans said “Our main aim is to<br />

give people loans at a decent competitive interest rate. Many people<br />

cannot get loans from high street banks; they go to doorstep collection<br />

agencies and pay very high interest rates. We want people to make the<br />

most of their money and by offering them a low cost loan they have<br />

more money in their pocket to spend in their local shops, which also<br />

helps the local community.”


“We do loans for a variety of reasons. Our loans start from<br />

£200 up to £1,000 for new customers.<br />

We have a quick turnaround. You can get an answer within<br />

two days and if approved we can advance the money within<br />

a week. Too date we have lent money to buy carpets, washing<br />

machines, driving lessons, training courses, school uniforms,<br />

Christmas presents and to help people move home.”<br />

For more information, or to make an appointment with<br />

Jim McPherson, the MCF Loan Officer for <strong>Corby</strong>,<br />

please telephone him on<br />

0845 3883998.<br />

<strong>Corby</strong> Housing Newsletter <strong>Winter</strong> <strong>2009</strong><br />

At MCF Loans we believe that every penny COUNTS!<br />

• If you need a loan we can help you!<br />

• Call us for a quote or an appointment!<br />

• We can help with a loan up to £1,000!<br />

• You can save up to £208.00 by having a loan with us!<br />

Just look at the example below.<br />

A loan from the main doorstep lenders<br />

A loan from Midland Community Finance<br />

Example loan amount: £300.00 Example loan amount £300.00<br />

52 weekly payments of: £10.50 52 weekly payments of £6.50<br />

Total amount payable: £546.00 Total amount payable: £338.00<br />

272.2% Annual Percentage Rate!! Typical 25% Annual Percentage Rate


10/11<br />

A regional task force is still turning up the heat<br />

on loan sharks who are causing misery for people<br />

who turn to them for help. In December 2007 the<br />

Government backed Trading Standards Illegal Money<br />

Lending Unit was formed in Nottingham to cover<br />

the East Midlands - including <strong>Corby</strong>.<br />

www.corby.gov.uk<br />

The unit concentrates on helping people gain access to affordable<br />

credit, provides support to victims of loan sharks and secures<br />

convictions against illegal lenders.<br />

Steve Ward, spokesman for the unit, said: “Using loan sharks can ruin<br />

people’s lives and that is why the East Midlands Illegal Money Lending<br />

Unit is so important. We not only tackle the illegal money lenders, we<br />

also support the victims by referring them to legal forms of credit. In<br />

the case of loan sharks, there will often be individuals on estates who<br />

are known as someone who could lend money if you need it, but there<br />

are also doorstop legal lenders, who also offer very high interest rates,<br />

and we want people to know that they have other options.”<br />

Although there are no figures for the problem of loan sharking in<br />

<strong>Corby</strong>, about 10,000 households in the East Midlands fall prey to loan<br />

sharks each year.<br />

Anyone affected by illegal money lending can call the Illegal Money<br />

Lending Unit helpline on 01604 6511099 or 0115 8510351 or find further<br />

information at www.direct.gov.uk/stoploansharks


Have You Been Bitten By A Loan Shark?<br />

1. Have you or anyone you know been approached by<br />

someone offering you a loan?<br />

2. Have you been offered a loan without a credit check?<br />

3. Are you paying lots of interest on a loan?<br />

4. Are you unsure about how much you owe or how many<br />

more payments you have to make?<br />

5. Have you or your family been threatened with violence<br />

or damage being done to property as a result of not<br />

making repayments?<br />

Help Is Available<br />

Call your local Northampton team in total confidence<br />

on our 24 hour 7 days a week hotline on<br />

01604 651099 and let us help you - we can also<br />

call you back if you need us to.<br />

What We Can Do To Help<br />

• Offer advice and support<br />

• Refer you to legitimate credit agencies including credit<br />

unions, which are funded especially to help people who<br />

have been bitten by a loan shark<br />

• Investigate complaints<br />

• Prosecute people involved in loan sharking<br />

You Can Help Us To<br />

• Reduce illegal money lending<br />

• Discourage potential loan sharks<br />

• Increase awareness<br />

• Encourage other people to come forward<br />

If you or anyone you know has been affected<br />

by a loan shark please call our 24 hour<br />

confidential hotline<br />

<strong>Corby</strong> Housing Newsletter <strong>Winter</strong> <strong>2009</strong><br />

Did You Know?<br />

A loan shark is an unlicenced money<br />

lender and this means that you may<br />

not have to pay back a loan.<br />

A loan shark if prosecuted can be<br />

sent to prison.


BLOW THE<br />

WHISTLE ON<br />

HOUSING<br />

CHEATS<br />

12/13<br />

www.corby.gov.uk<br />

CHEATS<br />

Unlawful Sublet<br />

It’s Just Not Fair<br />

Those who live in our homes have an obligation to follow the rules under<br />

which tenancies are provided. Unlawful subletting and occupancy amounts to<br />

housing fraud which the Government is determined to root out.<br />

John Healey, Housing Minister has said:<br />

“We can’t allow cheats to hang onto the tenancies of council houses they don’t need and don’t live<br />

in. I want people to feel the system for housing families who need homes is fairer and that’s why I’m<br />

launching this national crackdown on tenancy fraud….which could free up as many as 10,000 homes<br />

for those on council waiting lists...”


<strong>Corby</strong> <strong>Borough</strong> <strong>Council</strong> takes<br />

reports of unlawful subletting<br />

seriously and every case is<br />

investigated. All landlords are<br />

expected to view this problem as<br />

of fundamental importance and<br />

intensify their efforts to deal with<br />

it. This priority is shared by the<br />

new regulator for social housing<br />

providers, the Tenants Services<br />

Authority, which has included in<br />

its proposed Tenancy Standards<br />

a requirement on all landlords<br />

to set out how they will work to<br />

prevent unlawful occupancy.<br />

What Is Unlawful Subletting?<br />

This is where a tenant lets out<br />

their council ‘home’ without the<br />

knowledge or permission of their<br />

landlord, and includes obtaining<br />

a tenancy by deception either<br />

by failing to notify the <strong>Council</strong><br />

when the legal tenant moves out<br />

or dies. It can include instances<br />

where the whole property is let<br />

to a single household, or multiple<br />

sublets occur within one property.<br />

Impact On Landlords<br />

We think it is important to deal<br />

with unlawful subletting because<br />

we need to demonstrate that<br />

we are able to make best use of<br />

existing housing stock, that our<br />

properties are not overcrowded<br />

or being used for illegal purposes.<br />

We also know that unlawful<br />

subletting reduces our ability<br />

to tackle homelessness, and<br />

reduces the chances for housing<br />

applicants who could be your son,<br />

daughter, brother or sister, being<br />

allocated one of our properties.<br />

The Housing Act 1985 gives secure<br />

tenants the right to sublet part<br />

of their home provided they have<br />

the landlord’s written consent.<br />

Introductory tenants however do<br />

not have a right to take in a lodger<br />

or to sublet part of the property.<br />

What Are We Doing To Deal<br />

With The Problem?<br />

Our process starts with a good<br />

look at the information supplied<br />

on the housing application form.<br />

Cross referencing checks are<br />

made to ensure the validity of the<br />

application and to verify that the<br />

current household circumstances<br />

are correct. When an application<br />

reaches the stage where it is<br />

eligible for a housing offer we<br />

will scrutinise the application<br />

papers before arranging a viewing<br />

and sign up of the tenancy. Any<br />

irregularities will result in housing<br />

offers being withdrawn until<br />

we are satisfied that the details<br />

submitted are correct.<br />

The Housing Officers involved in<br />

the management of tenancies are<br />

responsible for undertaking Post<br />

Letting visits to all new tenants<br />

and those who have transferred<br />

into alternative accommodation.<br />

They also undertake Tenancy<br />

Reviews and Property Inspections<br />

as part of a rolling programme,<br />

and they carry out investigations<br />

when they receive information<br />

about unlawful subletting,<br />

property misuse or abuse.<br />

Maintenance staff also report any<br />

suspected unlawful subletting<br />

and we welcome reports from<br />

anybody who suspects that one<br />

of our properties is being<br />

unlawfully sublet.<br />

If you know or suspect that a<br />

property is being sublet please<br />

contact us. We will treat all<br />

information we receive with the<br />

utmost confidentiality. We can<br />

and are able to act on anonymous<br />

information.<br />

B<br />

<strong>Corby</strong> Housing Newsletter <strong>Winter</strong> <strong>2009</strong><br />

W<br />

C H


4999_JLT TR <strong>Corby</strong> BC Ad_V2.indd 1 15/12/09 15:13:06<br />

Tenant Risks<br />

Home Contents Insurance<br />

that does more - for less<br />

Caught between paying too much for contents insurance and trying to<br />

save a little extra? It’s easy to see why some people decide to “risk it”<br />

and don’t bother at all. However it needn’t be that way.<br />

All the cover you need<br />

• £1.23 a week or 54p if you are aged over 60<br />

• No excess to pay under the standard cover<br />

• All postcodes included at no additional cost<br />

• No minimum home security requirements<br />

• No yearly commitment - Pay as You Go<br />

• Pay weekly or annually along with your rent.<br />

Sound good? Why not contact a member of the Housing Finance Team on:<br />

01536 463 183<br />

<strong>Borough</strong> <strong>Council</strong><br />

Made for<br />

Tenants<br />

14/15<br />

www.corby.gov.uk<br />

tenant risks<br />

4999_10/09<br />

Jardine Lloyd Thompson Tenant Risks is a division of Jardine Lloyd Thompson UK Limited. Lloyd’s Broker. Authorised and Regulated by the Financial Services Authority.<br />

A member of the Jardine Lloyd Thompson Group. Registered Office: 6 Crutched Friars, London EC3N 2PH. Registered in England No. 00338645. VAT No. 244 2321 96


condensation<br />

<strong>Corby</strong> <strong>Borough</strong> <strong>Council</strong> receive a large number of repair<br />

requests concerning condensation which can cause damage<br />

to a property. Below are some ideas on how to maintain good<br />

living conditions within your property:.<br />

Remedies to help with<br />

condensation to reduce water in the air<br />

• Keep the property warm and ventilated.<br />

• Keep the heating on for longer at a lower level (use of thermostat).<br />

• Avoid using portable Gas or Paraffin Heaters.<br />

• Open windows, especially whilst cooking or after bathing.<br />

• Put lids on boiling pans when cooking and do not leave kettles boiling.<br />

• Use extractor fans where fitted.<br />

• When using a clothes dryer the property must be vented to the outside.<br />

• Reduce drying clothes indoors where possible.<br />

• Do not dry clothes on radiators.<br />

• Put cold water in the bath first.<br />

<strong>Corby</strong> Housing Newsletter <strong>Winter</strong> <strong>2009</strong><br />

Dealing with condensation and mould growth<br />

• Wipe off condensation from windows and cills daily.<br />

• Remove mould growth with bleach solution / mould kits.<br />

• Use fungicidal paints if redecorating affected walls.


LEASEHOLDER<br />

INFORMATION NOTICE<br />

The <strong>Corby</strong> Leaseholder Association Open<br />

Seminar scheduled to take place on<br />

Tuesday 26th January 2010 was cancelled<br />

due to the committee unfortunately<br />

arranging a meeting on the same day with<br />

the Leasehold Advisory Service, which is<br />

otherwise known as LEASE.<br />

Members of the committee were present at a regional<br />

seminar that was held by the East Midlands Tenant<br />

Participation Forum on 26th November <strong>2009</strong> at the PERA<br />

Innovation Park in Melton Mowbray. They attended two<br />

interesting workshops that were delivered by LEASE and<br />

as a result the committee arranged to have a meeting to<br />

be given some free advice on leasehold issues that affect<br />

leaseholders.<br />

You may recall that LEASE is an independent advice agency<br />

staffed by officers with legal training which is funded by<br />

the Government to give free advice on the law affecting<br />

residential leasehold and commonhold property.<br />

Hopefully the committee will be able to arrange for a<br />

representative from LEASE to attend the next <strong>Corby</strong><br />

Leaseholder Association Open Seminar which will take<br />

place on Monday 10th May 2010. Watch out for further<br />

details in the next edition of ‘talkback’<br />

In preparation for <strong>Corby</strong> <strong>Borough</strong><br />

<strong>Council</strong> being able to implement its<br />

Choice Based Lettings Scheme in 2010<br />

the <strong>Council</strong>’s housing allocation policy<br />

has been reviewed and agreed.<br />

You can view a copy of this policy on<br />

our website at www.corby.gov.uk or<br />

in hard copy at the One Stop Shop on<br />

George Street.<br />

If you wish to make any comments<br />

or if you have any questions about<br />

this policy or Choice Based Lettings in<br />

general please e-mail us at<br />

housing.options@corby.gov.uk<br />

or call us on 01536 464629 or 464631.<br />

CHOICE BASED LETTINGS<br />

CORBY BOROUGH COUNCIL<br />

16/17<br />

www.corby.gov.uk


New Age Kurling<br />

Takes Off In <strong>Corby</strong><br />

New Age Kurling has been a regular sports activity<br />

for the last few months at both Sykes Court and<br />

Wollongong House who played against each other<br />

just before Christmas.<br />

The Supported Housing Team would like to get more matches going and<br />

perhaps even start up a league. The equipment was kindly provided for the<br />

tenants through the Sports Development Team, so a big thanks to them.<br />

It has been adapted from the original curling game so that it can be played<br />

indoors on any hard flat surface. It is suitable for all abilities and can even<br />

be played sitting down. It gets you moving and is great fun and we have<br />

also seen people get very competitive!<br />

<strong>Corby</strong> Housing Newsletter <strong>Winter</strong> <strong>2009</strong><br />

- Kye Bishop, Physical Activity Leader at the <strong>Council</strong> says<br />

“A massive well done to the Supported Housing Team and<br />

especially Support Worker Ava Ross for getting this organised.<br />

It was fantastic to see two different courts coming together,<br />

enjoying themselves and taking part in sport. May there be<br />

many more matches to come!”<br />

FREE KIT<br />

If you or your friends in the supported housing complexes or<br />

grouped bungalows would like to hire the kit for FREE and have a<br />

game alongside members of the Supported Housing Team - then<br />

please call the Control Centre on 01536 400088 to check availability.


Performance<br />

How Well Are We Doing?<br />

We monitor our performance using performance indicators which are calculated to show how well we are doing from<br />

year to year. There is a set of national performance indicators, which all councils must collect, which enable us, and<br />

you, to compare how well we are doing compared to other local authorities. In addition we also use local performance<br />

indicators which we have chosen to collect to help us assess how we are performing.<br />

We gather a large amount of information to see where we are making progress and where we need to concentrate<br />

more effort in order to improve our service delivery to you.<br />

Below you will find performance information for December <strong>2009</strong> in key areas within Neighbourhood Pride Services<br />

to show you how well we are doing or not doing.<br />

18/19<br />

www.corby.gov.uk<br />

HOUSING OPTIONS<br />

What we are measuring? Our target... Current performance is... How we are performing?<br />

Preventing Homelessness –<br />

number of households prevented<br />

from becoming homeless<br />

“Number of homeless rough sleepers<br />

provided with temporary accommodation<br />

during the severe weather conditions”<br />

HOUSING FINANCE<br />

Percentage of all dwelling rent accounts<br />

paid by Direct Debit<br />

100 per year<br />

N/A<br />

12%<br />

Last year (2008/09) 97 households<br />

were assisted by Housing Options in<br />

preventing homelessness<br />

During December 5 persons were<br />

temporarily accommodated by <strong>Corby</strong><br />

<strong>Borough</strong> <strong>Council</strong><br />

Current tenants paying by Direct Debit<br />

stands at 11.9% this is the most<br />

cost effective way for the <strong>Council</strong><br />

to collect your rent.


Number of tenants on housing contents<br />

insurance scheme<br />

TECHNICAL SERVICES<br />

MINOR Disabled Adaptations - works<br />

completed within 10 weeks from receipt of<br />

OT referral<br />

300<br />

95%<br />

Currently there are 318 tenants using<br />

the contents insurance scheme which is<br />

assuring our tenants peace of mind<br />

100% - 15 minor disabled adaptations were<br />

completed during the month of December<br />

<strong>2009</strong>. All were completed within time.<br />

SAP1 Energy Efficiency of Housing Stock 72% 73.8%<br />

LANDLORD SERVICES / REPAIRS<br />

Outstanding rent arrears on dwellings £295,000 £279,516<br />

<strong>Corby</strong> Housing Newsletter <strong>Winter</strong> <strong>2009</strong><br />

Average cost of repairs per empty property £275 £330<br />

Cash collected as a proportion of debit 98.70% 98.05%<br />

Number of properties let during month 25 27<br />

COMMUNITY SAFETY<br />

CCTV number of arrests 81<br />

CCTV number of incidents recorded 231<br />

Status Guide<br />

33 arrests have been made over October,<br />

November and December – directly<br />

attributable to CCTV<br />

103 incidents have been recorded over<br />

October, November and December<br />

OTHER INFORMATION ABOUT US<br />

This is significantly below target.<br />

This is slightly below target.<br />

This is on target.<br />

Gradually moving up towards target<br />

Gradually moving down from target<br />

<strong>Corby</strong> <strong>Borough</strong> <strong>Council</strong> has in the region<br />

of 4600 properties.<br />

<strong>Corby</strong> <strong>Borough</strong> <strong>Council</strong> has in the region<br />

of 3471 garages.


20/21<br />

Tenants’ & Residents’<br />

Association Meetings<br />

Please note the forthcoming dates from February 2010 to April 2010<br />

for your local Tenants’ and Residents’ Association meetings.<br />

www.corby.gov.uk<br />

Association Meeting Day & Date Time Venue<br />

Beanfield<br />

Wednesday 24th February<br />

Wednesday 31st March<br />

Wednesday 28th April<br />

7.30pm<br />

The Beanfield Community Centre,<br />

Beanfield Avenue <strong>Corby</strong><br />

CENTARA<br />

(The <strong>Corby</strong> Town<br />

Centre Area)<br />

Monday 15th February<br />

Monday 15th March &<br />

Monday 19th April (AGM)<br />

6.30pm<br />

The Conference Room,<br />

<strong>Corby</strong> Police Station,<br />

Elizabeth Street Entrance Door<br />

The <strong>Council</strong> Chamber,<br />

1st Floor, Grosvenor House,<br />

George Street, <strong>Corby</strong><br />

(Subject to possible priority need<br />

by Democratic Services)<br />

COVRA<br />

(The <strong>Corby</strong><br />

Old Village Area)<br />

Bi Monthly Meetings<br />

Wednesday 13th February<br />

Wednesday 9th April (AGM)<br />

7.15pm<br />

The Old Village Community<br />

Centre, just off the High Street,<br />

<strong>Corby</strong>


Exeter<br />

Hazel Leys<br />

Lloyds West<br />

Lodge Park<br />

Wednesday 17th February<br />

Wednesday 17th March<br />

Wednesday 21st April (AGM)<br />

Monday 1st February<br />

Monday 1st March<br />

Monday 12th April (AGM)<br />

Wednesday 24th February<br />

Wednesday 31st March<br />

Wednesday 28th April (AGM)<br />

Thursday 25th February<br />

Thursday 25th March<br />

Thursday 29th April<br />

7.00pm<br />

7.00pm<br />

7.00pm<br />

7.30pm<br />

The Autumn Centre,<br />

Counts Farm Road, <strong>Corby</strong><br />

The Hazelwood Community<br />

Centre, Gainsborough Road, <strong>Corby</strong><br />

St. Columba’s Church Hall<br />

Studfall Avenue <strong>Corby</strong><br />

The Arran Community Centre<br />

Mull Drive <strong>Corby</strong><br />

<strong>Corby</strong> Housing Newsletter <strong>Winter</strong> <strong>2009</strong><br />

Old Lodge Park<br />

Monday 22nd February<br />

Monday 29th March<br />

Monday 26th April<br />

7.00pm<br />

The Lodge Park Sports Centre,<br />

Shetland Way, <strong>Corby</strong><br />

Shire Lodge<br />

Tuesday 2nd February<br />

Tuesday 2nd March<br />

Tuesday 6th April (AGM)<br />

6.45pm<br />

The Ennerdale Community Centre,<br />

Ennerdale Road, <strong>Corby</strong><br />

TAROD<br />

(Danesholme)<br />

Tuesday 16th February<br />

Tuesday 16th March<br />

Tuesday 20th April (AGM)<br />

7.00pm<br />

The Danesholme Communicare<br />

Centre, Danesholme Square,<br />

<strong>Corby</strong>


Community<br />

Walkabouts<br />

CORBY BOROUGH COUNCIL<br />

Every 3 months your Community Involvement Officer, Housing Officer and Neighbourhood Warden take<br />

part in community walkabouts. Representatives from Environmental Quality, Repairs and Maintenance, Kier<br />

Street Services, the Police, as well as residents, are invited to take part in the walkabouts to look at all sorts<br />

of issues that may affect your estate or village. From looking at untidy communal areas and open spaces<br />

to checking for abandoned cars and fly tipping, their role is to ensure that your estate or village is a more<br />

pleasant place to live in.<br />

Want To Join Us?<br />

For these walkabouts to be as successful as possible we would like to encourage all residents to join us. If you are<br />

a wheelchair or a mobility scooter user are you aware that you are most welcome to take part in our community<br />

walkabouts to help us undertake a thorough inspection and to ensure that we are aware of as many issues as<br />

possible? It is also a good way for everyone to actively participate in the environmental well-being of the estate<br />

or village that they live in.<br />

If you are interested in taking part in an estate or rural walkabout, or would like further information, please contact<br />

Peter Byrne, Community Involvement Officer on 01536 463167 or by e-mail at peter.byrne@corby.gov.uk<br />

22/23<br />

www.corby.gov.uk<br />

February 2010 – April 2010 Community Walkabouts<br />

AREAS DATE & TIME MEETING POINT<br />

Beanfield – Becks Green,<br />

Mantlefield & Woods End<br />

Beanfield – Steyning<br />

Beanfield – Wedmore Court<br />

& North Lawns<br />

Wednesday 3rd February at 1.30pm<br />

Wednesday 10th March at 10.00am<br />

Wednesday 7th April at 10.00am<br />

Beanfield Community Centre<br />

Bodiam Place entrance to<br />

Steyning Close<br />

Beanfield Community Centre


Gretton Wednesday 3rd March at 10.30am Outside Kirby Road barbers shop<br />

Cottingham Wednesday 3rd March at 11.00am Ripley Rd/Rockingham Rd Junction<br />

East Carlton Wednesday 3rd March at 11.30am East Carlton Park Cafe<br />

Danesholme Tuesday 9th February at 10.00am Boden Close shops<br />

Exeter Wednesday 24th February at 1.00pm Autumn Centre, Counts Farm Road<br />

Hazel Leys North Wednesday 17th March at 1.30pm Gainsborough Road shops<br />

Hazel Leys South Wednesday 10th March at 1.30pm Gainsborough Road shops<br />

Kingswood – Lincoln & Dunedin Tuesday 6th April at 10.00am Canada Square shops<br />

Kingswood – Brookside Tuesday 27th April at 10.00am Canada Square shops<br />

Lloyds East Wednesday 7th April at 10.00am Stephenson Way Community Centre<br />

Lodge Park New Wednesday 7th April at 1.30pm Arran Community Centre, Mull Drive<br />

Lodge Park Old Wednesday 28th April at 10.30am Pytchley Court Shops<br />

Lloyds West Area 1 Tuesday 6th April at 9.30am Studfall Shops newsagents<br />

Lloyds West Area 2 Tuesday 20th April at 9.30am Water tower on Tanfields Grove<br />

Old Village Tuesday 2nd March at 1.30pm Stanion Lane<br />

Shire Lodge Tuesday 9th March at 9.00am Shire Road flats opposite Tay Close<br />

Stanion Wednesday 14th April at 10.00am Stanion Village Hall<br />

Weldon Tuesday 13th April at 10.00am Weldon Village Hall<br />

Town Centre<br />

Wednesday 21st April at 1.30pm<br />

Elizabeth Street flats opposite<br />

Crown House<br />

Welland Vale & The Chestnuts Tuesday 23rd February at 9.00am Velbert House, Ennerdale Road<br />

The Poets Old & New Tuesday 13th April at 9.30am Water tower, Willow Brook Road<br />

<strong>Corby</strong> Housing Newsletter <strong>Winter</strong> <strong>2009</strong>


If you have difficulty reading this<br />

newsletter, and would prefer to have<br />

a newsletter on tape or a larger print<br />

version, please contact us. We will<br />

send it out free of charge.<br />

Telephone 01536 464605<br />

If you would like information in another<br />

language or format, please ask us.<br />

Rent Free Weeks<br />

– It’s Your Choice!<br />

Each year we charge rent for 48<br />

weeks of the year and this year we<br />

would like to receive your views on<br />

when the rent free weeks should occur.<br />

Below we have laid out two options.<br />

To register your preference please text<br />

your tenancy number [e.g. 99999 0 9]<br />

followed by either A or B to 07818 193964.<br />

Alternatively ring 01536 464607 or<br />

e-mail housing.finance@corby.gov.uk<br />

before 15th February 2010.<br />

Option A<br />

Week 9 - 31 st May - Bank Holiday<br />

Week 22 - 30 th Aug - Bank Holiday<br />

Week 39 - 27 th Dec - Christmas<br />

Week 52 - 28 th Mar -<br />

Last Week of The Financial Year<br />

Option B<br />

Week 5 - 3 rd May - Bank Holiday<br />

Week 18 - 2 nd Aug -<br />

Holiday Period<br />

Week 36 - 6 th Dec - Pre Christmas<br />

Week 52 - 28 th Mar -<br />

Last Week of The Financial Year<br />

<strong>Borough</strong> <strong>Council</strong><br />

for all tenants and long-term residential leaseholders<br />

email: neighbourhood.pride@corby.gov.uk<br />

website: www.corby.gov.uk<br />

01536 464605

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