ITN_037_Guide_01_janvier 09_BD.pdf - ITnation

SEPA : PSD and Exceptions & Investigations
SEPA :
PSD and Exceptions
& Investigations
Industry figures indicate that 2-5% of all payments give rise
to an exception. While this might be seen like a very low
proportion of the overall payments processed, it is in fact a
growing cost and a point of pain for all the industry players
– the banks, the financial institutions and their private or
institutional customers, It is therefore crucial for the industry
as a whole to address this issue by applying technology
to common exception types in order to resolve payments
investigations in a fully standardised and automated way.
Yves Quaedpeerds,
Senior Business Analyst and Consultant
in Finance, IBM / Skillteam Luxembourg
Today, the pressure to automate the
process of Payments Exceptions and
Payments Investigation is higher than
ever. Industry regulations such as
SEPA and FATF7 are forcing banks to
become more efficient and find new
ways to mitigate revenue-attrition.
At the same time, improving customer
service levels has become a
critical differentiator between cash
management offerings. Quick and
efficient resolution of problems is
a key influencing factor in banks’
customer retention rates. Financial
Institutions are therefore also looking
at implementing new online services
at a lower unit cost. This will lead to
higher profitability.
Their customers are also eager to
reduce the turnaround time of their
payment enquiries. It will speed up
payments reconciliation and allow
for better control of payables and
receivables.
Implementing Exceptions and Investigations
standards and process will
allow you to perfectly automate your
payments enquiries as it provides
you with a very strict business and
communication protocol. A clear
definition of the actors, their roles, the
communication flows and exchanged
messages guarantee higher STPrates
while a clear rulebook endorses
industry practice and best usage.
Benefits of implementing
E&I for banks :
• Reduce the enquiry costs
• Become AML-compliant in
a smooth way
• Improve your customer service
• Grow your business while maintaining
your customer service level
• Generate additional revenue
Benefits of implementing
E&I for Clients :
• Get transparency on payments
enquiries
• Support central accounting /
treasury management
• Reduce the enquiry costs
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