Report to Our Community - St. Luke's Health System

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ST. LUKE’S PILLARS OF EXCELLENCE Pursuit of Excellence When caring for a patient, it is not just the professional care from hospital staff, but also the support and aid of family that leads to a patient’s best outcome. That’s why St. Luke’s is embracing a new culture of Patient and Family-Centered Care. This approach will allow the families of patients to be active in the recovery process, resulting in a comforting hospital experience and easier transition home. To jump-start the process and better understand how to create a family-centered atmosphere, a diverse group of healthcare professionals, including St. Luke’s staff, board members and physicians, attended a Patient and Family-Centered Care Conference in early 2011. Funded in part by St. Luke’s Children’s Miracle Network, this conference gave insight on how to return care to the bedside and more fully engage families in the care process. Matt Romkey, St. Luke’s Children’s Miracle Network Manager, says “From the perspective of Children’s Miracle Network, we see many families enter St. Luke’s Neonatal Intensive Care Unit (NICU) in critical situations. By supporting this conference and the concept of Patient and Family-Centered Care, we are embracing the chance to improve the hospital experience for each family and the outcome for intensive care babies.” The Patient and Family-Centered Care approach will be adopted hospital-wide, but initial efforts are being piloted in St. Luke’s Birth Center. Two new Neonatal Nurse Practitioners for the NICU were added including Andrea Orr, hired in June 2010, and Veronica Bjornson, hired in June 2011. They join Dr. Tom Wilson and Dr. Raul Banagale to provide 24/7 coverage for St. Luke’s tiniest patients. More than 4 out of 5 families choose to have their babies at St. Luke’s. Take a tour from the comfort of your own home at www.stlukes.org. We offer virtual tours of our private rooms and Neonatal Intensive Care Unit along with other services.
Bringing Patient and Family-Centered Care to the Birth Center Adopting liberal visitation policies for the NICU*, parents can define who may come into the secure unit to visit their baby, allowing for siblings and extended family to be involved in the care process. Safety for the baby is still in high regard. Families are coached on noise restrictions, hand washing guidelines and staying in in the patient’s private room to respect others in the unit. All St. Luke’s NICU* staff have gone through enhanced training including the recent Preemie for a Day interactive workshop. Participants not only learn and discuss ways to improve the care and outcomes of their tiniest patients but also experience the reasons for approaching care in a developmentally supportive manner. Labor and Delivery has also made strides with new processes. After delivery, a baby is able to stay with mom in her labor and delivery room. At the same time, a resource nurse supports the baby’s care needs such as lab work and shots in the room instead of the baby going to the nursery as practiced traditionally. The Birth Center has enhanced lactation services. Additional nurses have received lactation training so both the NICU* and Post-Partum now have dedicated lactation specialists. In addition, St. Luke’s Children’s Miracle Network funded the installation of breast pumps in each NICU room, which is a pivotal point of care for NICU babies as breastfeeding has been shown to reduce time spent in the hospital and improved development. *NICU = Neonatal Intensive Care Unit ST. LUKE S HEALTH H FOUNDATION
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Report to Our Community - St. Luke's Health System

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