MH1. Affective Disorder Team - Stockton-on-Tees Borough Council
MH1. Affective Disorder Team - Stockton-on-Tees Borough Council
MH1. Affective Disorder Team - Stockton-on-Tees Borough Council
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What if you are not happy with the assessment or the<br />
services you receive?<br />
You have a right to complain at any time if:<br />
you are not satisfied with the assessment you are given<br />
you are unhappy with the kind of help you are offered following your<br />
assessment.<br />
Compliments, comments, c<strong>on</strong>cerns and complaints<br />
We welcome compliments, comments, c<strong>on</strong>cerns and complaints in order to<br />
ensure we c<strong>on</strong>tinue to provide high quality care to you. You can raise<br />
anything from comments to complaints with the professi<strong>on</strong>al delivering your<br />
care, or alternatively by c<strong>on</strong>tacting our Patient Advice and Liais<strong>on</strong> Service<br />
(PALS) team by:<br />
Freeph<strong>on</strong>e: 0800 052 0219<br />
mobile: 07775 518086<br />
e-mail: pals@tewv.nhs.uk<br />
You may prefer to put your c<strong>on</strong>cerns in writing to the Complaints team at<br />
Flatts Lane Centre, Flatts Lane, Normanby, Middlesbrough, TS6 0SZ.<br />
Access to informati<strong>on</strong> about you<br />
<strong>Tees</strong>, Esk and Wear Valleys NHS Foundati<strong>on</strong> Trust is registered under the<br />
Data Protecti<strong>on</strong> Act 1998 to store and use pers<strong>on</strong>al informati<strong>on</strong>. We ask<br />
for informati<strong>on</strong> about you so you can receive proper care and treatment.<br />
We keep this informati<strong>on</strong> together with details of your care, because it may<br />
be needed if we see you again.<br />
Every<strong>on</strong>e working in the NHS has a legal duty to keep informati<strong>on</strong> about<br />
you c<strong>on</strong>fidential. You can request the pers<strong>on</strong>al informati<strong>on</strong> we hold about<br />
you. To access your pers<strong>on</strong>al informati<strong>on</strong>, write to the Data Protecti<strong>on</strong><br />
Officer, Informati<strong>on</strong> Governance Department, Lanchester Road Hospital,<br />
Lanchester Road, Durham City, DH1 5RD<br />
Informati<strong>on</strong> in other languages and formats<br />
If you would like this leaflet in another language, large print, audio or<br />
braille, please ask a member of staff to c<strong>on</strong>tact the Patient Advice and<br />
Liais<strong>on</strong> Service (PALS) <strong>on</strong> 0800 052 0219.<br />
L437 06/10, review date 06/12<br />
<str<strong>on</strong>g>Stockt<strong>on</strong></str<strong>on</strong>g> Mental Health Services<br />
Services to support Adults with a<br />
mental health need in <str<strong>on</strong>g>Stockt<strong>on</strong></str<strong>on</strong>g><br />
<str<strong>on</strong>g>Affective</str<strong>on</strong>g> <str<strong>on</strong>g>Disorder</str<strong>on</strong>g> <str<strong>on</strong>g>Team</str<strong>on</strong>g><br />
Clift<strong>on</strong> House<br />
<strong>Tees</strong>dale South<br />
Thornaby Place<br />
<str<strong>on</strong>g>Stockt<strong>on</strong></str<strong>on</strong>g> <strong>on</strong> <strong>Tees</strong>, TS17 6SD<br />
Tel: 01642 352860<br />
Informati<strong>on</strong> for<br />
service users and carers
<strong>Tees</strong>, Esk and Wear Valleys NHS Foundati<strong>on</strong> Trust provides a range<br />
of mental health, learning disability and substance misuse<br />
services for the 1.3 milli<strong>on</strong> people living in County Durham, the <strong>Tees</strong><br />
Valley and the Scarborough, Whitby and Ryedale areas of North<br />
Yorkshire.<br />
Our service users and their carers are at the heart of everything we<br />
do and we are c<strong>on</strong>tinuously developing our services to better meet<br />
their individual needs.<br />
We want to make sure that people are able to access the specialist<br />
care and treatment they need quickly and as near to their homes as<br />
possible.<br />
The staff involved in the care of people with mental health needs<br />
from health and social care have joined together to form community<br />
mental health teams. This includes social workers, community<br />
mental health nurses, doctors, occupati<strong>on</strong>al therapists, and support<br />
workers.<br />
The community mental health teams work with people with mental<br />
health needs to identify:<br />
What do I do in a crisis?<br />
C<strong>on</strong>tact the team between 9am and 5pm, M<strong>on</strong>day to<br />
Friday and ask for your worker or the duty worker.<br />
At any other time c<strong>on</strong>tact <strong>on</strong>e of the below for advice and<br />
assistance:<br />
Crisis <str<strong>on</strong>g>Team</str<strong>on</strong>g> Tel: 01642 524714<br />
Emergency Duty <str<strong>on</strong>g>Team</str<strong>on</strong>g> Tel: 08702 402994<br />
NHS Direct Tel: 0845 4647<br />
C<strong>on</strong>tact your own GP<br />
In an emergency call 999<br />
Where to find us:<br />
<br />
<br />
what problems they have<br />
what help can be arranged for them<br />
This means that any<strong>on</strong>e who needs the support of health or social<br />
care will find they have:<br />
<br />
<br />
<br />
<strong>on</strong>e assessment<br />
<strong>on</strong>e care package<br />
<strong>on</strong>e pers<strong>on</strong> making sure that they receive the right care.<br />
We want to make it easier for you to see the right professi<strong>on</strong>al at the<br />
right time without having to have more than <strong>on</strong>e assessment of your<br />
needs. This means that you w<strong>on</strong>’t have to be asked the same<br />
questi<strong>on</strong>s more than <strong>on</strong>ce. This way of arranging the services<br />
you need is called care co-ordinati<strong>on</strong>.
Moving forward <strong>on</strong> pers<strong>on</strong>alisati<strong>on</strong><br />
Pers<strong>on</strong>alisati<strong>on</strong> means putting people first, giving them choice<br />
and c<strong>on</strong>trol and enabling them to live as they wish, whether they<br />
need support from others now, or in the future.<br />
What does care co-ordinati<strong>on</strong> mean for you?<br />
Having staff from health and social care work together in the<br />
community mental health teams means that the service is organised<br />
so that it is easier :<br />
We are committed to putting every pers<strong>on</strong> who needs our support<br />
at the heart of all that we do and for adult care this means being<br />
flexible and offering every <strong>on</strong>e who is eligible for social care<br />
services the opportunity to direct their own support.<br />
<br />
<br />
<br />
to understand<br />
to ask for informati<strong>on</strong>, advice, help and support<br />
to provide more choice in the help available to you<br />
Self directed support empowers people to take c<strong>on</strong>trol and shape<br />
their own lives by identifying their own needs and organising their<br />
own support to meet those needs in a way that makes sense to<br />
them. This can be achieved through pers<strong>on</strong>al choice by either<br />
accessing services the council provide, through approved<br />
services provided by an independent organisati<strong>on</strong> or through the<br />
offer of a direct payment.<br />
If you would like further informati<strong>on</strong> about pers<strong>on</strong>alisati<strong>on</strong>, self<br />
directed support or any adult care services please get in touch<br />
with our first c<strong>on</strong>tact team or visit our web site at:<br />
http://www.stockt<strong>on</strong>.gov.uk/citizenservices/firstc<strong>on</strong>tact/ads/<br />
How will care co-ordinati<strong>on</strong> work?<br />
What happens when some<strong>on</strong>e first c<strong>on</strong>tacts the community<br />
mental health team?<br />
When you c<strong>on</strong>tact us you will be asked some questi<strong>on</strong>s by a<br />
member of health or social care staff to identify how best we can<br />
help you. They can:<br />
<br />
<br />
<br />
give you the advice and informati<strong>on</strong> you need<br />
redirect you to some<strong>on</strong>e else who can offer more appropriate<br />
help and / or<br />
arrange for you to have an assessment to find out what support<br />
you need.<br />
What is an assessment?<br />
An assessment is carried out with you to identify what your needs<br />
are and to determine what services are suitable to support your<br />
needs.<br />
We will arrange for an assessment to be carried out by the most<br />
appropriate pers<strong>on</strong> for you.
What happens during an assessment?<br />
The care co-ordinator will meet with you to:<br />
<br />
<br />
<br />
ask you questi<strong>on</strong>s about any difficulties you are having<br />
find out what you would like to do<br />
discuss what support is available to you<br />
The care co-ordinator will also talk to other workers involved in your<br />
care, e.g. doctors, occupati<strong>on</strong>al therapists and support workers. A<br />
report is then written to say what your needs are and what is going to<br />
be d<strong>on</strong>e to support you. This is called a care plan.<br />
You will receive a written care plan which will provide informati<strong>on</strong><br />
about what services you will receive and who will be resp<strong>on</strong>sible for<br />
making sure you receive these services.<br />
Who is involved in an assessment?<br />
You will be involved in planning your care with your care<br />
co-ordinator and other members of the team who are helping you.<br />
This may involve the c<strong>on</strong>sultant psychiatrist, your support worker,<br />
occupati<strong>on</strong>al therapist, ward/day hospital staff and you may wish to<br />
involve a carer, family members or an independent advocate.<br />
Care co-ordinati<strong>on</strong> standards you can expect<br />
We will provide people receiving care co-ordinati<strong>on</strong> with a<br />
copy of a written care plan<br />
The care plan will be regularly reviewed by the pers<strong>on</strong>’s care<br />
co-ordinator.<br />
You will receive a copy of a written care plan which will be<br />
agreed <strong>on</strong> your discharge from hospital. This will set out the<br />
care to be provided and identify the care co-ordinator.<br />
We will offer all carers who provide regular and substantial<br />
care for a pers<strong>on</strong> receiving enhanced care co-ordinati<strong>on</strong> an<br />
assessment of their needs and a support plan, which will be<br />
reviewed every year.<br />
To give you more involvement in how the service is<br />
planned and delivered we want to:<br />
<br />
<br />
make it easier for you to get the service you need.<br />
manage the service in partnership to ensure we help people<br />
to move through services easily<br />
The review meetings<br />
We will look at your care plan at meetings. These meetings are<br />
called “reviews”. They are held so that we can discuss with you any<br />
areas of c<strong>on</strong>cern you have and the progress you are making. If,<br />
following a review, a change is made to the services you receive you<br />
will be provided with an up-to-date care plan.<br />
<br />
make sure you and your carers have a say in how services<br />
are developed and provided.