PAKISTAN - TCS Courier

Every year the rank and file at TCS gets invited to
share with the CONNECT readership something
extraordinary that might have transpired during the
course of their daily routines. In the life of a courier
no two days are the same, with every day bringing
with it a fresh set of challenges. What does remain
the same, however, is the courier’s commitment to
his unwritten, self-governed mandate that puts the
‘Customer and Company above Self’ in a corporate
culture that celebrates the TCS Core Values of
Quality; Profitability through Efficiency; Justice; Ethical
Behavior; and Exemplary Conduct. These Core
Values, as defined by the TCS Chairman Mr. Khalid
Awan, have shaped an organization that has
withstood the test of time, and grown from strength
to strength in its pursuit of customer satisfaction.
This time we celebrate Ten Tales of extraordinary
courage and commitment, and are sure that there
are many others that have gone unreported out of
either modesty, or because the TCS Family has
grown so used to traveling the extra mile in the
service of the customer that it does not accord any
special significance to such acts. The stories
presented below have been translated and edited
by Mr. Shafique Shah, the Editor of TCS Network
News and TCS QuickCom, with their synopsis
provided by Adil Ahmad, Editor TCS Connect.
The Ten Tales are split equally into the Winners and
Runners-up categories. The winning filings were
from Muhammad Kaleem (Operations Manager, Shift
A General, Karachi), Ghulam Akbar (Operations
Officer, Shift A General, Karachi), Zahid Iqbal
(Administration Officer, Multan), Manzoor Abro (Team
Leader Field Operations, Karachi), M. Sohail
(Operations Assistant, Karachi), Siraj (Business
Manager, Mardan), and Tariq Khan (Operations
Assistant, Mardan). These are carried below.
The five runners-up comprised of Muhammad
Mumtaz (Area Operations Manager,Rawalpindi), M.
Atif Minhaj Qasmi (Senior Sales Executive INTIANA,
Karachi), Muhammad Flower Iqbal
(In-Charge Debriefing, Multan), Maqbool Ahmed
(Accounts Officer, Lahore), and Muhammad Amir
(Area Accountant, Peshawar). Their stories have
been carried internally in QuickCom.
TCS Customer Newsletter
CONDUCTING BUSINESS UNDER FIRE
Muhammad Kaleem and Ghulam Akbar filed a joint submission
that dealt with the conduct of business under fire in the megacity
of Karachi gone berserk with pain, fear and rage. The 28th
of December 2007 saw the country come to a screeching,
violent halt. Benazir Bhutto was no more, felled by an assassin’s
bullet. From the Khyber to the Arabian Sea, for three days
people lost their minds and vent their anger and anguish in
unprecedented fearsome fashion. For three continuous days
and nights Muhammad Kaleem and
Ghulam Akbar manned the action
stations on empty stomachs,
ensuring as best as they could the
continuity of business at TCS. In a
bizarre sort of way they had prepared
for this drill just six months before,
when the city was plunged into chaos
and confusion, murder and mayhem
on the 12th day of May 2007, with
riots, arson and killings at several
centrally-located places, terrorizing
the whole city. TCS couriers bravely
weathered the life threatening
situation, and made as many
deliveries and pickups as were
possible. Providing them with closein
support were Muhammad Kaleem
and Ghulam Akbar who stayed back
for two days and nights working
feverishly to keep things going on
empty stomachs and hearts full of
prayers that the madness would
relent and better sense would prevail.
COOL & COURAGEOUS
Zahid Iqbal was on duty at Faisalabad’s Circular Road Express
Centre the day Mohatrama Benzair Bhutto joined the hallowed
ranks of the Shaheeds. There was sporadic violence and high
tension prevailed. Zahid Iqbal had a crisis on his hands with
two hysterical ladies, an elderly gent
not in the best of health, a teenager
desperately trying to put on a brave
face, and an injured man who had
crashed through the glass door of
the Express Center while seeking
refuge from the street violence
outside. Zahid Iqbal kept his cool
and courage and managed the
situation to the satisfaction of all
concerned, including the TCS Area
Office which received its material
bag weighing over 16 kilos, delivered
on foot.
Muhammad Kaleem
Ghulam Akbar
Zahid Iqbal
www.tcs.com.pk 09