MPC International e-Newsletter 02/10

MPC International e-Newsletter 

02/10 

V O L U M E 2 , I S S U E 2 

J A N U A R Y 2 0 1 0 

Promotion of Organisational Excellence & Competitiveness 

For OIC Countries: An Eventful 10-Day Programme 

KEY 

HIGHLIGHTS: 

• Seminar and 

Workshop: 

Week 1 

• Seminar and 

Workshop: 

Week 2 

• Profile of 

Participants 

The MTCP Programme - “Promotion 

of Organisational Excellence & 

Competitiveness for OIC Countries” 

brought together 14 participants from 

9 countries to Malaysia from 2-13 

November 2009 - providing an 

interesting platform to share and 

exchange knowledge and equip 

participants with various tools and 

techniques in improving productivity 

and competitiveness in pursuing 

organisational excellence. 

The objectives of this programme 

are: 

• To present on productivity and 

competitiveness 

performance - Malaysia’s 

experience. 

• To enable participants to 

share experiences and 

knowledge on Best 

Practices in Leadership, 

Customer Focus, Human 

Resource and Process 

Management. 

• To enhance theoretical 

understanding of participants 

on Best Practices sharing 

through field visits to excellent 

organisations and how 

Benchmarking contributes to 

continuous improvement 

initiatives. 

• To share importance of 

information sharing on 

company-wide initiatives such 

as quality environment or 5S. 

INSIDE 

THIS ISSUE: 

Visit to Alor 

Gajah Municipal 

Council, 

Malacca 

Visit to Selia- 

Tek Group of 

Companies 

6 

12 

City Tour to 

Putrajaya and 

Petronas Twin 

Towers 

16 

Participants from Brunei, Egypt, Oman, Nigeria, Philippines, Syria, Uzbekistan, Iran and Sudan. 

Certificate 

Presentation 

Comments by 

Participants 

ISSN 2180-2068 

18 

21 

MPC Vision 

The leading organisation in productivity enhancement for global 

competitiveness and innovation. 

MPC Mission 

To deliver high impact services towards achieving performance 

excellence through innovation for the betterment of life. 

1 

MPC Objectives 

• Providing value-added information on productivity, quality, 

competitiveness and best practices through research 

activities and databases. 

• Developing human capital and organisational excellence 

for building a knowledge-based society through training, 

systems development and best practices. 

• Nurturing innovative and creative culture through P&Q 

promotion and partnership programmes.

MPC International e-Newsletter 02/10 

An Overview of the Malaysia Economy 

by En Amir Omar, EPU 

At the start of the programme, participants were introduced to the general information of Malaysia by En Amir 

Omar, Deputy Director II, Human Capital Development of the Economic Planning Unit, Prime Minister’s 

Department. The EPU of the Prime Minister’s Department is the focal point for all technical cooperation and is 

responsible for the coordination of MTCP programmes. 

The briefing brought them through Malaysia’s various stages/phases of economic development, the major 

economic policies and an overview of Malaysia’s economic outlook. He also shared on the stabilization strategies 

to cushion the impact of the global economic slowdown on the Malaysian economy such as the two stimulus 

packages. Focus in Malaysia’s transitioning towards a high-income advanced economy and the five thrusts in our 

national mission in enhancing global competitiveness were also highlighted. 

Of great interest to the participants was the sharing of public service delivery milestones, amongst others in the 

areas of starting a business - Business Licensing Electronic Support System (BLESS); certification of fitness, EIA 

approval and valuation of property for stamp duty by PEMUDAH - the Special Taskforce to Facilitate Business. 

The continuous initiatives are aimed to support a vibrant, resilient and competitive economy, better access to 

services and client orientation, reduced cost in doing business, enhanced transparency and accountability. 

Public Service Delivery ~ Milestones 

Previously NOW 

Registration of new business 3 days 1 hour 

Renewal of business licensing 1 day 15 minutes 

Company's name approval 5 days 1 day 

Incorporation of company 5 days 1 day 

Commencement of business 5 days 1 day 

Registration of prospectus 14 days 3 days 

Tax refunds 1 year 14 days 

Passport application/ renewal 3 days < 3 hours 

79 

2


Importance of Productivity To The Malaysian Economy 

by En Samauddin Radiman, MPC 

En Samauddin shared with participants on the various development plans of Malaysia which have laid a firm 

foundation and contributed to the continuous economic development. The Third Industrial Master Plan (IMP3) 

was emphasised to drive industrialization to a higher level of global competitiveness through the transformation of 

both the manufacturing and service sectors towards higher value-added activities. 

Statistics on the productivity and Total Factor Productivity (TFP) performance of the main economic sectors were 

presented. Subsequently he shared the various productivity and quality initiatives and strategic focus of MPC in 

enabling industries and the public sector to move up the value chain for sustainable growth. 

Performance of TFP by Sectors in Malaysia Productivity Growth of the Economic Sectors, 2008 

Better Quality of Life 

Higher Standard of Living 

Higher Gross Domestic Product 

Increase in 

Employment 

Quantitative Inputs 

Higher Capital 

Intensity 

Higher 

Productivity 

Higher Total Factor 

Productivity 

Quality of 

Quality of Capital 

Workforce 

and System 

Qualitative Inputs 

3


Experiences of TQM Model Companies 

by Tn. Hj. Omar Othman, MPC 

TQM Implemation in ASEAN-Japan TQM 

Project 

Tn. Hj. Omar provided an 

interesting session on 

activities of TQM Model 

Companies in Malaysia. The 

implementation of 

ASEAN-Japan TQM Project 

was established in 1995 and 

had successfully been 

organised in collaboration 

with the Japanese Standard 

Association and members of ASEAN Secretariat. 

Following the success of the first project in 1998, 

MPC undertook the initiative to launch its Second 

Generation Model Company comprising 11 

companies. In the year 2000, MPC launched its Third 

Generation Model Program involving 4 more 

additional companies and another 4 in the following 

year. Currently, there are 51 SMEs practising TQM 

under the supervision of MPC. 

Participants were briefed on the check sheets of the 

21 TQM Handbooks. 

Handbooks for TQM 

• 21 Handbooks compiled by JSA, AIST- METI, 

the Government of Japan 

• Handbooks explain how to implement each 

check point from Check Sheet 

Contents of the Handbooks 

CEO 

Managers 

Common Employees 

Policy Management 

Standardization 

Daily Management 

QC Circle 

Statistic Method 

Safety Control 

Process Control 

Management of Facility & 

Equipment 

Measurement Control 

Inspection 

Education & Training 

External Supplier & 

Purchasing 

Production Control 

Disposal & Proper 

Arrangement 

Cleaning, Cleanliness & 

Environment 

Technology Development & 

Design Management 

After-Sales Service 

TQM Tools 

Diagnosis 

(Check 

sheet) 

21 

Handbooks 

4


Organisational Excellence Award - Drive for P&Q Success 

by En Mustapha Sufa’at, MPC 

The Director of Productivity and Innovation Network, En. Mustapha Sufa’at highlighted on the importance of 

various organisational excellence awards such as the Quality Management Excellence Award (QMEA), 

Productivity Award (PA), Quality Environment Award, Product Excellence Award, Export Excellence Award, 

Innovation Award and Young Entrepreneur Award. Participants gained a better appreciation on the awards 

criteria which provide a structured approach/framework for continuous performance improvement and excellence 

and various incentives for winners. 

The Award promotes awareness of performance excellence as an increasingly important element in 

competitiveness and information sharing of successful performance strategies and the benefits derived from 

using these strategies. Participants were also briefed on the Productivity Award which seeks to reinforce the 

importance of productivity measurement and initiatives among Malaysian companies through the use of 

COMPASS (Company Manual for Productivity Assessment). 

Productivity Award 

QMEA Award 

5


Visit to Alor Gajah Municipal Council (MPAG), Malacca 

Alor Gajah Town Council is a public service - oriented Local Enforcement Agency who is the prime mover in 

making Alor Gajah a progressive and beautiful district. Its management area development is progressing along 

side with the overall development of the Malacca State with main emphasis on industrial, tourism and agricultural 

sectors. The existence of infrastructure also accelerates the influx of local and foreign investors for investing and 

creating work opportunities for the local community. 

Alor Gajah Rural Council was reorganized according to 171 Act, Local Government Act 1976 and was recognised 

as Alor Gajah District Council on 1st July 1978. It is Alor Gajah Town Council’s hope to provide the best service 

possible to the community under its management area. Therefore, Alor Gajah Town Council maximise all efforts 

in developing the district to attain progress and prosperity. Alor Gajah area is 699.3 km/square equivalent to 

66,302 hectares which consists of 31 mukims . 

MPAG focuses on various quality programmes - Client Charter, 5S Best Practices, Key Performance Indicators 

(KPI), PRIME (Process Improvement for Excellence), Innovative Creative Circles and other activities. Most 

interesting were highlights on current improvements in counter service in delighting the customers. Besides 

physical improvements were online delivery services from the Municipal’s website and free WiFi for the public. 

CURRENT IMPROVEMENT 

SERVICE DELIVERY 

“DELIVERY FROM WEBSITE ” 

CURRENT IMPROVEMENT 

SERVICE DELIVERY 

Free WiFi for public 

Online Payment - Maybank2u 

Online Payment - PosOnline 

6


Participants posing with the President and Secretary of Alor Gajah Municipal 

Council (MPAG) 

Getting ready to learn more from MPAG’s 

best practices. 

Up: An innovative way to obtain 

feedback towards enhancing public 

service delivery. 

Left: “Customer Delight” - Forms 

and Client’s Charter 

Participants were enthusiastic in viewing the 

Quality Environment/5S initiatives in MPAG. 

5S Best Practices 

7


Best Practices and Innovation 

by En Megat Akbarruddin Megat Ismail, MPC 

En Megat shared with participants on benchmarking 

and best practices programmes that MPC is 

continuously providing to both the public and private 

sectors in promoting innovation and 

knowledge-driven culture. 

In addition to understanding the concepts, types, 

process and critical success factors of benchmarking 

and best practices, participants gained better insights 

on its application to enhance organisational 

competitiveness. 

The MBI Components 

More interesting was the sharing of the online 

Malaysian Benchmarking Index (MBI) - a business 

performance diagnostic tool which enables 

participating companies to benchmark and gauge 

their business and operational performances 

internationally by using the KPIs based on the four 

perspectives of the Balanced Scorecard 

Model - Finance, Customer, Internal Process and 

Learning & Growth. 

From these seven areas, 28 indicators were 

developed for SMEs to compare performance with 

other SMEs internationally. 

8


P&Q Initiatives - 5S by En Abdul Malek Mohamad Aripin, MPC 

A briefing on the Quality Environment (QE/5S) 

techniques drew the attention of the participants on 

the merits of enculturation and mustering quality 

environment practices. Quality Environment or 5S is 

an acronym for five Japanese words - Seiri, Seiso, 

Seiketsu and Shitsuke. 

Thus the increasing number of companies going for 

QE/5S audit and certification as the physical work 

environment is critical for high quality, low cost and 

speedy delivery. Achieving certification is a “public 

declaration” of one’s commitment to quality 

environment. 

A clean, tidy, safe and better workplace will bring 

about much benefits such as improved productivity, 

standardisation measures, more orderliness hence 

less time to retrieve and search for items - saving 

time, promoting work efficiency, enhanced teamwork 

spirit , developing kaizen mindset of employees and 

ultimately enhanced quality products and services. 

9


P&Q Initiatives - ICC by Tn. Hj. Kamarudin Mamat, MPC 

Tn. Hj. Kamaruddin shared MPC’s experiences in championing improvement and breakthroughs through 

Innovative and Creative Circles (ICC). The synergies of cross-functional teams and transformation of Quality 

Control Circles (QCC) have witnessed the progression from problem-solving to create breakthroughs and value 

creation, developing new ideas and bringing them to fruition. Participants gained a better understanding on the 

basic philosophy of QCC/ICC, the formal structure comprising the Steering Committee, facilitators, circle leaders 

and the importance of training on the QC problem-solving tools and process. Learning points were also gained 

through the sharing of company cases such as Infineon and ABF. 

Quality Circle Process 

3 

Kaizen 

activity 

The QC Storyline 

P-D-C-A 

Reporting & 

Presentation 

Accomplishment, 

Fulfillment & Satisfaction 

Evaluation & 

Understanding 

Purposes of QC circle activity: 

Develop each individual’s abilities 

Create a cheerful workplace 

Improve the corporate culture 

The QC tools 

1. Graphs and Charts 

Bar Graphs 

Line Graphs 

Pie Charts 

Gantt Charts 

Radar Charts 

Isographs 

Histogram 

Flow Charts 

2. Check sheet 

3. Pareto Charts 

4. Stratification 

5. Cause and Effect diagram 

6. Control Charts 

7. Scatter Diagram 

• ICC Problem Solving Framework 

Revise the Theory, or 

Change the Process 

permanently 

Act 

PDCA 

Plan 

Develop a Theory 

Plan Data Collection 

Plan Change 

Check 

Do 

Compare Data to Theory 

Summarize the Knowledge 

Gained 

Carry Out the Change 

Observe: Collect Data 

Analyze the Data 

10


Visit to Selia-Tek Group of Companies 

Sharing of best practices at Selia-Tek Industries Sdn 

Bhd (STISB) and Selia-Tek Medical Sdn Bhd - who 

are constantly and consciously striving to produce 

quality products and provide quality services through 

their continuous improvement activities that satisfy 

their customers’ requirements in particular their 

5S/QE programmes. 

Selia-Tek Medical Sdn Bhd is engaged with 

multinational companies as their OEM for major 

medical disposable products. Its strength is on its 

strong R&D capabilities and in-house technology to 

produce quality medical devices. Selia-Tek products 

have received recognition and acclaims worldwide. 

Selia-Tek Industries Sdn Bhd 

(STISB) 

Introduction To 

SJMedipharm Sdn Bhd 

SELIA-TEK MEDICAL SDN BHD 

Selia-Tek Industries is a modern and effective 

manufacturer serving customers in different countries 

worldwide. Its major products are in the power 

distribution industry and it has been appointed by 

Tenaga Nasional Berhad, the local Utility Board as 

their Preferred Vendor for the last 13 years. 

MAJOR COMPONENTS FOR MEDICAL 

PRODUCTS 

Disposable Syringes and 

Disposable Needles 

Cassette 

Checkclip 

11

Gaining Experience and Knowledge during the visit to Selia-Tek Industries 

Sdn. Bhd. and Selia-Tek Medical Sdn. Bhd. 

12


Malaysia’s Experience in Linking Wages to Productivity 

by Ms Noeline Chanan Singh, MPC 

Productivity-Linked Wage System (PLWS) 

• Establishes a closer link between wages and 

productivity so as to enhance competitiveness. 

• Ensures that wage increases commensurate with 

higher productivity growth. 

Impact of PLWS 

Ms Noeline Chanan Singh shared Malaysia’s 

experience on linking wages to productivity. The 

Productivity-Linked Wage System (PLWS) components 

& models and Case Experiences of Companies based 

on there generic models - Profitability, Productivity and 

Combined Models as well as Innovative Wage Systems 

were presented. The implementation process, criteria 

for successful implementation as well as benefits and 

impact of PLWS were also highlighted. 

By linking wages to productivity, firms will be able to 

manage costs, improve labour productivity and set 

higher growth standards to sustain competitiveness. It 

also provides for job stability and ensure that 

employees will obtain a fair share of gains through 

performance improvement. 

Steps to Implementation 

Steps to Implementation 

Form an in-house committee 

Identify performance measures and areas for improvement 

Select a suitable PLWS model 

Collect relevant data and information 

Verify the measurement 

Obtain feedback 

Carry out a trial-run 

Review and make adjustments 

Implement PLWS at the firm level 

13


A visit to Kuala Lumpur is never complete without a trip 

to Putrajaya and KLCC 

We Are Here! 

The twin towers are joined at the 41st and 42nd 

floors by a double-decker sky bridge. 

At Putrajaya—the Garden City and Intelligent City—the 

Federal Government Administrative Centre 

Kuala Lumpur City Centre (KLCC) - most 

popular landmark is the Petronas Twin Towers, 

a well-known architectural master piece 

and the world famous 88-storey building. 

14


15


Speech by MPC Director General At The Closing 

Ceremony & Certificates Presentation 

Assalamualaikum WBT. 

Distinguished guests, participants of the MTCP/OIC, 

Ladies and gentlemen. 

On behalf of Malaysia Productivity Corporation, I extend a 

warm welcome to all guests to this evening's function. It 

gives me great pleasure to be here this afternoon for the 

closing of the MTCP/OIC Programme on Promotion of 

Organisational Excellence and Competitiveness for the 

year 2009. 

Over the last 4 years, MPC has been organising this 

MTCP programme for OIC countries and to date, 100 

participants have benefited from the programme. With 

close co-operation from the Economic Planning Unit (EPU) 

and the Ministry of Foreign Affairs, MPC is proud to deliver 

and to share Malaysian experiences to participants from 

OIC member countries. This is a manifestation of 

Malaysia's continued commitment to the members of OIC 

countries. Sharing of experiences and assisting in 

improvements using various management systems will 

enable participants to achieve their higher capability and 

competency in running businesses or organisations. 

Under the MTCP/OIC banner, the networking created 

through various training programmes and sharing of 

experiences have in fact recorded some remarkable 

achievements. In this context, MPC and surely Malaysia 

are very happy to be part of these unique experiences and 

expertise and knowledge sharing. 

The successful completion of this programme is indeed 

satisfactory to both MPC and the participants of the programme. 

It marks the accomplishment of mandate and 

responsibility accorded to us under the Malaysia's 

Technical Cooperation Programme (MTCP). I believe the 

participants have benefitted a lot from the programme 

especially on identification of best practices for 

organisational excellence. 

Best practices are important for us: 

• To enable us to identify strengths, opportunities in 

our respective organisation. 

• To share experiences as well as exchange ideas 

among us in implementing best practices. 

• To develop benchmarking network and community 

between the host country and the participating OIC 

countries. 

The best practices are critical and contribute towards the 

development of a nation’s economic growth. 

Ladies and gentlemen, 

Finally, I wish to take this opportunity to congratulate all 

the participants for successfully completing the 

programme and I hope all participants have also been 

able to witness the 

Malaysian way of 

life whilst attending 

the programme. I 

wish you all "bon 

voyage" as you 

proceed your 

journey back to 

your own country 

and hope that you 

have had a 

memorable stay in 

Malaysia. My very 

best wishes to all 

of you in your future endeavors. 

With that, I have great pleasure in declaring the 

programme on “Promotion of Organisational Excellence 

and Competitiveness for OIC countries” officially 

closed. 

Thank you. 

16


Closing Ceremony 

Note of Appreciation from the Representative - Participant from Oman. 

بسم االله الرحمن الرحيم 

والصلاة والسلام على اشرف الانبياء والمرسلين سيدنا 

محمد 

وعلى اله وصحبه اجمعين .... 

Mr. Mohd Razali Hussain, Director 

General of MPC, Top Management 

of MPC, the facilitators, secretariat 

of MTCP and all other invited 

guests. 

I, Rashid Al Hinai and my other 

colleagues and participants 

welcome you to this closing 

program on “Promotion of 

Organisational Excellence and Competitiveness for OIC 

countries” which took place from 2 nd to 13 th November 2009 

at Grand Dorsett Subang hotel. 

After thanking ALLAH for everything, we would like to take 

this opportunity to express our sincere gratitude to the 

Government of Malaysia represented by MPC organisation. 

We would also like to express our appreciation to all our 

lecturers and MPC staff who had made our stay successful 

either during the classes or outside the classes. 

Ladies and Gentlemen, 

We always believe that training and development add a 

great value to both employee and employer, thus we came 

from across the world to attend the course that we were 

assured at the end we will gain that knowledge and 

information which can help us to improve ourselves and our 

organisation. Starting from the first time we reached the 

airport to the end of the programme, we found all the hands 

and hearts were opened for all which made our stay 

fantastic to such extent that we did not feel that we were far 

from our families until the moment we are going to depart 

back to our countries carrying with us that great knowledge 

and fantastic memories about the country that we believe 

will soon be among the top developed countries. 

We came, we saw, we learned and we acquired 

knowledge to improve and impact on our organisations and 

countries. I advise myself and my colleagues to use all that 

we have learned from this course such as Benchmarking, 

TQM, KPI, 5S, ICC, Innovation and all other tools and also 

from the visits to improve our human resources and 

organisation which will lead to a better life. 

Ladies and Gentlemen, 

With all modesty I have attended many international 

training/courses but I must admit that this particular one is 

the best in times of the lecturers, materials and the 

participants - my colleagues. We learned and had fun; it 

reminded us of our study life. At this juncture, I wish to 

acknowledge that I was some time noisy and naughty so if 

I have offended anyone please accept my apology but trust 

me my heart is pure and I love all of you. 

The Director General of MPC, ladies and gentlemen, as we 

know if there is beginning there is always an end, but in 

our case I would like to encourage my colleagues to keep 

in touch with one another and with Malaysia for continuous 

sharing of best practices, knowledge and benchmarking. 

Last but not least we also 

appreciate all those who 

worked behind the scene 

whose contribution cannot be 

quantified but make the course 

successful. We also thank all 

the staff of this hotel especially 

the General Manager who 

made our stay unforgettable. 

At the end we thank ALLAH for 

his mercy upon us. I wish 

everybody safe journey back 

home. 

Thank you. 

17


Raji 

The programme and theme 

were quite excellent, the 

knowledge and information 

acquired would not have 

been possible without those 

matured and experienced 

lecturers and particularly 

l i v e a b l e , h o m e l y 

environment provided by the facilitators. 

The tour and plant visits were great and 

complementary. 

Elhadi 

All the site visits and 

programmes were very well 

arranged. I trust such 

programmes would continue 

to be offered to help others 

from other countries. More 

important, I hope more places 

for participants would be 

given to Sudan. 

Zahra 

The programme 

was very good 

and useful for 

me. It gave me 

skills, knowledge 

and new ideas about productivity 

concept and tools such as TQM and 5S. 

Mohammad Al-Ali 

I will make a lecture 

about the course and 

explain the new things 

that I have learnt and if it 

is necessary I’ll prepare 

a training course about 5S 

and Benchmarking. 

Malang 

Malaysia is very nice place and 

developing country. I thank people 

here in Malaysia for their helpfulness 

and hospitality especially MPC 

personnel and employees of the Plants 

where we visited as well. 

Buran 

The programme was 

organised at a high 

level and the most 

memorable moments 

were visiting 

Putrajaya & Petronas 

Twin Towers. 

Mohamed 

I’ll prepare a detailed report 

about this programme to both 

the training manager and HR 

sector’s chief, with my 

recommendations to apply 

managerial concept. I’ve also 

learnt a lot especially the 5S. 

18


Fatimah 

The visit to Alor Gajah, 

Melaka, though a small 

town and away from the 

capital was very well 

organised and developed. 

Ahmed 

The programme is good. It would be 

great if the programme could be longer to 

include more details on the TQM section. 

I’ll make a report on how to apply 

5S when I’m back. 

I’ll make a report on how to apply 5S. 

Rashid 

Excellent, I am really so 

happy to get this chance, 

I gained a lot of new ideas. 

When I go back to Oman 

and office, I’ll deploy as 

much as I can on 5S, TQM 

and Innovation. 

Ghinwa 

A lot of P&Q tools and 

concepts have been covered 

within 2 weeks. Upon my 

return, I will provide awareness 

and training programmes 

and later implement some of 

the P&Q tools in various 

organisations in Syria. 

Armela 

Learning the 

quality journey in 

the classroom and 

plant visits while 

enjoying the 

pleasure of 

participation in all 

discussions. 

Ravshan 

I got a lot of new and useful 

information such as 5S, KPI, P&Q 

Success Factors and 

e-Benchmarking. It was 

conducted by very experienced 

trainers. 

Haritha 

It was really nice and we 

gained a lot of knowledge and 

enjoyed the stay. 

19


Do Keep In Touch! 

NO. NAME COUNTRY ORGANISATION CONTACT NO. E-MAIL ADDRESS 

1. Urazbaez Buran Uzbekistan Ezgu Maksad Sari 

(Leather) 

998 69 2231890 ezgu_maksad_sari@list.ru 

2. Ravshan Mamadkhonov Uzbekistan National Bank of 

Uzbekistan 

998 69 4231444 muhiddin71@yahoo.com 

3. Raji Olanrewaju Nigeria Federal Institute of 

Industrial Research 

Oshodi (FIIRO) - 

Ministry of Science & 

Technology 

4. Mohamed Ali Egypt The Egyptians Airport 

Company 

234 01 8947094 larryraji@yahoo.com 

002 02 22739417 mohsali_07@yahoo.com 

5. Ahmed Abd El Salam Egypt Egyptian Financial 

Supervisory Authority 

002 02 257 8423 ayoussef@eisa.gov.eg 

6. Saeid Azari Zahra Iran Ministry of Labor and 

Social Affairs 

0098 21 64492398 msaeedazari@yahoo.com 

7. Fatimah Hussien Brunei Institute of Civil Service, 

Prime Minister’s Office 

6732 45 2228 fatimah.hussien@ipa.gov.bn 

20


NO. NAME COUNTRY ORGANISATION CONTACT NO. E-MAIL ADDRESS 

8. Alsaid Elhadi Sudan Ministry of Agriculture and 

Forestry 

249 083 773013 elhadialsaid@gmail.com 

9. Malang Husier Philippines Department of Trade & 

Industry 

0006364 421 7775 seff02@yahoo.com 

10. Gutierrez Armela Philippines Tech. Education and Skills 

Development Authority 

00 02 8172516 armela76@yahoo.com 

11. Mohammad Al-Ali Syria Ministry of Industry 00963 11 2225450 mohali978@hotmail.com 

12. Ghinwa Ahmad Syria Ministry of Economy & 

Trade 

00963 11 5161125 ghinwa_hmd@yahoo.com 

13. Haritha Al-busaid Oman Oman Chamber of 

Commerce & Industry 

00968 24 701146 haritha@chamberoman.com 

14. Rashid Hamed Al 

Hinai 

Oman 

German University of 

Technology Oman 

968 99323294 rashidabdan@hotmail.com 

21


Let’s Learn Some New Languages! 

English 

Thank you very much 

Goodbye 

Welcome 

Good Morning 

We’ll miss you 

Uzbekistan 

Katta Rahmat 

Hayn 

Hoosh Kelibsiz 

Hayrli Tong 

Biz Sizni Soghinamiz 

Thank you 

Please, excuse me 

How are you? 

You are beautiful 

Good Morning 

English 

Persian 

Moteshakeram Mamnonan Mersi 

Lotfan bebakhshid 

Haleton Chetore 

Shoma Ziba Hastid 

Sob Bekhir 

Malaysia Unite 

Happy Birthday 

Bye Bye 

Good Morning 

Thank you 

English 

Malaysia E Sowopo 

E ku ojoibi 

Odabo 

Ee Kuabo 

A dipe 

Nigerian 

Good Day! 

Till We Meet Again 

English 

Philippines 

Magandang Araw! 

Hanggang Sa Muli 

22

MPC HEAD OFFICE 

MALAYSIA PRODUCTIVITY CORPORATION 

P.O.Box 64, Jalan Sultan, 46904 Petaling Jaya, 

Selangor Darul Ehsan, Malaysia. 

Tel : 603-7955 7266/ 7955 7050 / 7955 7085 / 7955 7122 / 7955 7190 / 7955 7232 

Fax : 603 - 7957 8068 / 7955 1824 / 7954 0795 

Email : marketing@mpc.gov.my 

MPC KUALA LUMPUR 


7th Floor, West Wing, 

Menara Matrade, Jalan Khidmat Usaha, 

Off Jalan Duta, 50480 Kuala Lumpur, Malaysia. 

Tel : 603 - 6203 7885 / 6203 7085 / 6203 7086 

Fax : 603 - 6203 7886 



NORTHERN REGION OFFICE 

Beg Berkunci 206, Jalan Bertam, 

13200 Kepala Batas, Pulau Pinang, Malaysia. 

Tel : 604 - 575 4709 Fax : 604 - 575 4410 

Email : nro@mpc.gov.my 


SARAWAK REGION OFFICE 

Lot 894,Lorong Demak Laut 3A, 

Taman Perindustrian Demak Laut, 

93050 Kuching, Sarawak, Malaysia. 

Tel : 6082 – 439 959 / 439 960 Fax : 6082 - 439 969 

Email : sko@mpc.gov.my 


SABAH REGION OFFICE 

Level 2,MAA Tower, No.6,Lorong Api - Api 1, 

88000 Kota Kinabalu, Sabah, Malaysia. 

Tel : 6088 - 233 245 Fax : 6088 - 242 815 

Email : mpcwsb@mpc.gov.my 


SOUTHERN REGION OFFICE 

No.8 Jalan Padi Mahsuri, Bandar Baru UDA, 

81200 Johor Bahru, Johor , Malaysia. 

Tel : 607 - 237 7422 Fax : 607 - 238 0798 

Email : sro@mpc.gov.my 


EAST COAST REGION OFFICE 

Aras 7, Wisma TNB, Jalan Gambut, 

25000 Kuantan, Pahang, Malaysia. 

Tel : 609 - 513 1788 Fax : 609 - 513 8903 

Email : mpcwpt@mpc.gov.my 


TERENGGANU OFFICE 

No.23-03 KT Business Centre, 

Jalan Sultan Mohamad, Padang Hiliran, 

21100 Kuala Terengganu, Terengganu, Malaysia. 

Tel : 609 - 622 8215 Fax : 609 - 631 6010 

Email : mpctrg@mpc.gov.my 


KELANTAN OFFICE 

Lot 197C, Tingkat Bawah, Bangunan MAIK, Jalan Sultan Yahya Petra, 

15150 Kota Bharu, Kelantan, Malaysia. 

Tel : 609 - 741 6260 Fax : 609 - 741 6263 

Email : mpckel@mpc.gov.my 

TOLL FREE : 1 - 800 - 88 - 1140 

MPC PETALING JAYA 


A-06-01, 6th Floor, Block A, PJ8 

No. 23, Jalan Barat, Section 8 

40650 Petaling Jaya, Selangor, Malaysia. 

Tel : 603-7960 0173 

Fax : 603-7960 0206 


TRANSFORMATION • INNOVATION • PARTNERSHIP 

23

MPC International e-Newsletter 02/10

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