Annual Audit Plan -- FY2005 - Department of the Treasury

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Treasury Inspector General for Tax Administration - Office of Audit Indian Tribal Governments’ Use of Compliance Checks Audit Objective: Determine if the Office of Indian Tribal Governments’ use of compliance checks are effectively focused to improve voluntary compliance. Indian Tribal Governments’ Tip Compliance Audit Objective: Determine if the Office of Indian Tribal Governments’ process used to conduct Tip Compliance Checks is effective in improving voluntary compliance within tribal gaming entities. Federal, State, and Local Governments’ Education and Outreach Audit Objective: Determine whether Federal, State, and Local Governments’ education and outreach efforts have effectively addressed noncompliance issues and assisted customers in complying with return filing requirements. Tax Exempt/Government Entities Customer Account Services Accuracy of Responses Audit Objective: Determine whether the TE/GE Division Customer Account Services function is providing accurate responses to customers’ telephone and written inquiries. Tax Exempt/Government Entities Customer Account Services Providing Quality Service to Customers Audit Objective: Assess whether the TE/GE Division Customer Account Services function is providing quality (i.e., timely, accurate, and complete) customer service to TE/GE Division customers. Tax Exempt/Government Entities Fraud and Abusive Tax Avoidance Transactions Audit Objective: Determine the adequacy of TE/GE Division management’s efforts to detect and deter fraudulent activities and abusive tax avoidance transactions within the TE/GE Division customer base. Tax Exempt/Government Entities Division User Fee Payment Processing Audit Objective: Determine the effectiveness of the TE/GE Division’s oversight for ensuring timely processing and safeguarding of user fee payment information. Fiscal Year 2005 Annual Audit Plan Page 37
Treasury Inspector General for Tax Administration - Office of Audit Appendix XII LIST OF PLANNED AUDITS FOR FY 2005 WAGE AND INVESTMENT INCOME PROGRAMS Five of the planned audits for the Wage and Investment Income Programs are in response to the Internal Revenue Service (IRS) Restructuring and Reform Act of 1998 (RRA 98) 1 statutory reporting requirements. Customer Service Capping Report Audit Objective: Determine whether the Wage and Investment (W&I) Division has improved customer service to its individual taxpayers since Fiscal Year (FY) 2002. Taxpayer Assistance Centers Customer Service Capping Report Audit Objective: Determine whether the IRS has improved the quality of customer service provided in the Taxpayer Assistance Centers (TAC) for individual taxpayers since FY 2002. Customer Service Delivery Model Audit Objective: Determine whether the Service Delivery Model will help the IRS meet its goal of providing taxpayers with the ability to self-sufficiently resolve their needs and decrease the need for them to seek live assistance. E-Help Desk Audit Objective: Determine whether the IRS’ E-Help Desk is effectively providing accurate customer service to its rapidly increasing customer base. Electronic Tax Law Assistance (Follow-Up) Audit Objective: Determine whether taxpayers receive quality service, including correct answers to their questions, when they use the Electronic Tax Law Assistance to obtain assistance with tax law questions. 1 Pub. L. No. 105-206, 112 Stat. 685 (codified as amended in scattered sections of 2 U.S.C., 5 U.S.C., 5 U.S.C. app., 16 U.S.C., 19 U.S.C., 22 U.S.C., 23 U.S.C., 26 U.S.C., 31 U.S.C., 38 U.S.C., and 49 U.S.C.). Fiscal Year 2005 Annual Audit Plan Page 38
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Annual Audit Plan -- FY2005 - Department of the Treasury

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