OS X Support Essentials 10.8 - Training - Apple
OS X Support Essentials 10.8 - Training - Apple
OS X Support Essentials 10.8 - Training - Apple
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<strong>OS</strong> X <strong>Support</strong> <strong>Essentials</strong> <strong>10.8</strong> Exam Preparation Guide<br />
Part Five: Applications and Processes<br />
Upon completion of Part Five, “Applications and Processes” in <strong>OS</strong> X<br />
Mountain Lion <strong>Support</strong> <strong>Essentials</strong>, you should be able to complete the<br />
following tasks. Nine items from Part Five are included in the pool of exam<br />
questions. Questions are drawn randomly from the following objectives:<br />
• Given a Mac with <strong>OS</strong> X installed, manage and support applications.<br />
• Describe the methods and mechanisms by which files can be locked<br />
and unlocked.<br />
• Describe the features and functions of Quick Look.<br />
• State the location of Quick Look plug-ins.<br />
• State the file types supported by Quick Look in a default installation of<br />
<strong>OS</strong> X.<br />
• State which applications included with <strong>OS</strong> X use Quick Look.<br />
• Describe the key features of the App Store application.<br />
• Describe the key requirements for using the App Store application to<br />
purchase and install applications.<br />
• Describe the process for signing in and out of the App Store using a<br />
valid <strong>Apple</strong> ID.<br />
• Verify the currently active <strong>Apple</strong> ID that’s being used with the App<br />
Store.<br />
• Describe the features, purpose, and operation of the Auto Save<br />
function.<br />
• Describe the features, purpose, and operation of the Versions function.<br />
• Describe the requirements and process for running Java applications<br />
on <strong>OS</strong> X.<br />
• Describe the purpose and benefit of application sandboxing as<br />
implemented in <strong>OS</strong> X.<br />
• Compare and contrast 32- and 64-bit modes of operations for <strong>OS</strong> X<br />
applications.<br />
• Compare and contrast the traditional installation of applications on<br />
<strong>OS</strong> X via drag and drop and installation packages.<br />
• Describe the tools and methods for updating applications that have<br />
been installed using traditional drag and drop or installation packages.<br />
• Compare and contrast the tools and methods for removing<br />
applications in <strong>OS</strong> X via Launchpad, Trash, and uninstallers.<br />
• Describe the tools and methods used for managing documents<br />
between iCloud and a compatible application.<br />
• Describe the dictation feature of <strong>OS</strong> X Mountain Lion.<br />
• Identify the languages and commands supported by the dictation<br />
feature.<br />
• Define protected memory.<br />
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