HP Distributed Print Service Administration Guide - Previous Directory

Contents
13. Troubleshooting
Getting Full Descriptions for HPDPS Error and
Notification Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .376
Problems with Physical Printers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .378
Checking the Physical Printers for a Queue . . . . . . . . . . . . . . . . . . .378
The Printer Device is Not Printing . . . . . . . . . . . . . . . . . . . . . . . . . .379
Physical Printer State is “needs-key-operator” . . . . . . . . . . . . . . . . .382
Physical Printer State is “timed-out” . . . . . . . . . . . . . . . . . . . . . . . . .382
When Multiple Printers are Listed . . . . . . . . . . . . . . . . . . . . . . . . .383
When a Single Printer is Listed . . . . . . . . . . . . . . . . . . . . . . . . . . .384
Cannot Print to an Enabled Physical Printer . . . . . . . . . . . . . . . . . .385
Problems with Jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .386
Error Message Returns with pdpr Command Instead of
Creating a Job . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .386
The pdpr Command Returns a “>” Instead of Creating a Job . . . .387
HPDPS Cannot Find or Open a File or Object Your Job Needs . .387
There Is a Problem with the Attributes or Values the
User Specified . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .389
The User Is Not Authorized to Use the Logical Printer . . . . . . . .390
List the DCE Permissions Granted by an HPDPS Object . . . . .391
List the Members of a DCE Group . . . . . . . . . . . . . . . . . . . . . . . .392
Notification Messages Are in the Wrong Language . . . . . . . . . . . .392
The Job Is Not Printing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .393
The Job Is Behind Many Others in the Queue . . . . . . . . . . . . . . . .394
The Current State Is "Pending" but the Job Is Not Moving in
the Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .395
The Job's Current State Is "Processing", But There Is
No Printout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .395
The Job's Current State is Neither Pending Nor Processing . . . . .396
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