March/April 2009 www.FAOToday.com
March/April 2009 www.FAOToday.com
March/April 2009 www.FAOToday.com
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Contents<br />
Page 50<br />
New FAO Strategies for<br />
New Times<br />
Add new tools to your workbench by convening<br />
with your peers, and learn how they are finetuning<br />
their sourcing approach.<br />
In Every Issue<br />
Features<br />
Expert Advice<br />
4 CEO’s Corner<br />
6 News<br />
Mergers, Deals, and More<br />
Departments<br />
8 Conference Preview<br />
Hackett examines strategies for responding<br />
to the global economic crisis at its<br />
19th annual conference, under the theme<br />
“Business Disrupted: How World-Class<br />
Companies Mitigate Recession Risk and<br />
Create Competitive Advantage.”<br />
10 Compliance<br />
Investing in Relationship Management<br />
up front can mean the difference between<br />
outsourcing success and failure.<br />
11 <strong>2009</strong> Resource Guide<br />
Search our list of more than 600 vendors<br />
in 16 different FAO domains.<br />
54 Shared Services Portfolio<br />
An updated approach helps take shared<br />
services to the next level, <strong>com</strong>bining outsourced<br />
service providers and internal<br />
service centers.<br />
58 FAO in Mid-Market EMEA<br />
Companies<br />
As the EMEA market for FAO surpasses<br />
even the American appetite, the midmarket<br />
in particular is <strong>com</strong>ing to the fore.<br />
62 Taking FAO’s Pulse<br />
Bob Cecil, EquaTerra<br />
63 Teamwork: SaaS & BPO<br />
Phil Fersht, AMR Research<br />
66 Getting Smart About O2C<br />
Chris Gattenio, IBM Managed Business<br />
Process Services<br />
.<br />
<strong>www</strong>.faotoday.<strong>com</strong><br />
<strong>March</strong> <strong>2009</strong> FAO Today 3
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