Al Masdar Magazine

Leader
Marwan Bin Haider:
Electronic payment
means are efficient,
easy and time saving.
DEWA is a leading
authority in applying
modern electronic solutions
for supporting
Dubai Government's
objectives.
technological base to cope with
constant changes in IT sector in line
with DEWA’s vision and pursed position
as a leading utility provider
according to highest and international
standards along with speed,
flexibility and security.”
“Time is one of the factors we are
keen to take into consideration
through providing different channels
of payments which are efficient
and easy to use. E-services will save
time and cost for customers and will
preserve the environment through
cutting down emissions of carbon
dioxide by reducing the number of
visits to customer services centers.
We are working on preserving our
natural resources for the generation
to come by applying such technological
initiatives”.
During the past two years, electronic
services provided by DEWA have
positively contributed in reducing
carbon dioxide emissions. In 2009,
DEWA succeeded reducing carbon
dioxide emissions equivalent to
1.615 tonnes by saving a distance
of 4.723.900 km made by cars to
visit customer services. In 2010,
the saving ratio increased to 1.868
tonnes (equivalent to a distance of
5.464.890 km).
DEWA launched a number of
electronic services to develop its
technological base of services.
Also DEWA was the first government
authority to introduce HTML
VIEW Mobile service for its website
which is correlated with all
smart phones and devices to enable
all customers to browse its website
easily.
DEWA also launched Push Notification
Service which allows to receive
SMS free of charge and to receive
latest services and news and new
customer services offices, in addition
to notifying customer with different
methods and means of payments,
power saving guidelines and other
useful information. Also DEWA has
developed and launched the Black-
Berry BlackBook application which
allows customers to access electronic
services and reading DEWA’s news,
view video gallary, send notes to
Customer Service Center and to locate
the nearest payment center by
using Google Maps applications.
DEWA launched link feature with
Microsoft browser (9 IE) which allows
users to browse and review
DEWA’s website directly on their
personal computers and open any
required pages without searching
the main site or opening the ninth
edition of Microsoft browser.
A number of agreements were
signed by DEWA with several leading
banks in the Emirate of Dubai
to apply direct payment services
from bank account which allows
electronic payment of bill via the
bank. This services is available with
First Gulf Bank, Dubai Commercial
Bank, Emirates Islamic Bank,
Emirates National Bank of Dubai,
Standard Chartered Bank and Sharjah
Islamic Bank. DEWA also is
looking to enhance this service in
cooperation with more banks to allow
wider number of customers to
use this service.
14 Issue 42 - December 2011 15
Issue 42 - December 2011