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Book 2 - Appraisal Institute of Canada

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From the Counsellor’s Desk<br />

Reasonable appraisal review<br />

Robert Patchett<br />

LL.B, CD, AIC Counsellor,<br />

Pr<strong>of</strong>essional Practice<br />

Iam sure you have all been asked at one time or<br />

another by a client or an interested third party<br />

to review your own appraisal report. This issue<br />

continues to challenge appraisers, as they seek<br />

clarity regarding what review and update can be<br />

undertaken and how the results <strong>of</strong> that review<br />

could be reported. If you do make any changes to<br />

your report, it is an ‘updated report,’ as set out in<br />

CUSPAP <strong>Appraisal</strong> Standard Comment 7.6.4.<br />

The challenges to any review are to know<br />

and understand what constitutes a reasonable<br />

request from your client or other interested party.<br />

Their reaction typically starts with something like,<br />

“I thought it was worth more” or “the house next<br />

door sold for more.” So, what can you do?<br />

First, it is important to recognize that you are<br />

the pr<strong>of</strong>essional and that you will stand behind<br />

your work; but that there may be an instance<br />

where your client has something to contribute. It<br />

is reasonable to be asked to correct any errors in<br />

your report, even if, in your opinion, it does not<br />

affect value. If you get the property description<br />

wrong, it undermines the entire report’s<br />

credibility.<br />

It is reasonable to be asked if you had<br />

considered a specific property for comparison<br />

purposes and, in such instances, it is reasonable<br />

to indicate that you did consider it, and why you<br />

chose not to use it. It is reasonable to update your<br />

report, if your client suggests a property that is,<br />

in your opinion, a better comparable, but one <strong>of</strong><br />

which you were not previously aware.<br />

It is not reasonable to update your report<br />

to provide an opinion <strong>of</strong> value that the client<br />

expects, if it does not correspond with the value<br />

you have already determined. See CUSPAP Ethics<br />

Rule Comment 5.14 for a discussion <strong>of</strong> this.<br />

The second part <strong>of</strong> this discussion has to<br />

A reasonable request for an appraisal<br />

review can be based on a need to:<br />

(1) Consider additional, appropriate property<br />

information, including the consideration<br />

<strong>of</strong> additional comparable properties to<br />

make or support an appraisal.<br />

(2) Provide further detail, substantiation,<br />

or explanation for the appraiser’s value<br />

conclusion.<br />

(3) Correct errors in the appraisal report.<br />

be about who can request a review and what<br />

information you could provide. If it is your<br />

client, then it is simple, you should have that<br />

conversation and explain your choices and<br />

your outcome. That is part and parcel <strong>of</strong> being<br />

a pr<strong>of</strong>essional. Providing an explanation that<br />

contributes to your client’s understanding <strong>of</strong> the<br />

appraisal process should always be part <strong>of</strong> the<br />

service appraisers provide. Where this is done<br />

well, chances are you will have a repeat client<br />

and someone who will refer family and friends<br />

to you. However, if not done well, it could lead to<br />

negative consequences.<br />

When the request for a review comes<br />

from someone who is not your client, e.g.,<br />

the property owner or mortgage broker, it is<br />

important to recognize that, as a pr<strong>of</strong>essional,<br />

you have a duty <strong>of</strong> confidentiality to your<br />

client. However, there will always be a duty<br />

<strong>of</strong> care owing to the homeowners and others<br />

that may be interested or to those who will<br />

rely on your competence as a pr<strong>of</strong>essional to<br />

prepare a pr<strong>of</strong>essional report without undue<br />

influence. There is no question that it should<br />

not matter who asks for a review <strong>of</strong> your report;<br />

your opinion <strong>of</strong> value should stand the test <strong>of</strong><br />

review. In this situation, it is even reasonable<br />

for someone else to ask you to correct an error,<br />

even if it does not affect value. It is the ethical<br />

thing to do as a pr<strong>of</strong>essional. It is reasonable to<br />

admit that there may be a better comparable<br />

that can be used in the report and to update<br />

your report accordingly.<br />

The challenge is to provide a reasonable<br />

explanation to the other party regarding errors<br />

and choices <strong>of</strong> comparable properties. This<br />

contributes to their understanding appraisal<br />

methodologies and recognizes that the selection<br />

<strong>of</strong> an appropriate comparable for use in a<br />

particular appraisal assignment is dictated<br />

by your pr<strong>of</strong>essional opinion. It would not be<br />

considered reasonable to be so rigid as to refuse<br />

to discuss these issues with a third party on the<br />

basis that they are not your client, or that the<br />

information is confidential, since clearly they<br />

may have a copy <strong>of</strong> your report and have some<br />

concerns that you should be willing to discuss.<br />

However, if not done well, it could lead to<br />

negative consequences.<br />

In some cases, you may experience difficulties<br />

with clients and others about the content <strong>of</strong><br />

an appraisal assignment. If you are unable to<br />

resolve these issues, then you can and should<br />

refer them to the Counsellor Pr<strong>of</strong>essional Practice.<br />

You may also call upon the Counsellor for advice<br />

and coaching to assist you in resolving the<br />

difficulties on your own. The member service<br />

that I provide includes assisting members, their<br />

clients and intended users to resolve these kinds<br />

<strong>of</strong> disagreements and to better understand the<br />

methodologies involved. I may be contacted via<br />

email Counsellor@aicanada.ca or toll free<br />

866-726-5996.<br />

Canadian Property Valuation Volume 52 | book 2 | 2008 Évaluation Immobilière au <strong>Canada</strong> 39

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