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oadcast. (Each radio program has its own line). The phones are plugged into a laptop computer and
incoming messages are recorded via the software and are then aggregated and exported into Excel
format for easy viewing.
Figure 15: The Frontline SMS-Text message capture system
Figure 16: Listener messages from Frontline, exported to Excel format
Listeners send text messages to the PDEV media team 62 in response to quiz questions included in the
radio shows or general questions about the themes discussed on the radio programs. The messages sent
by listeners are then read by PDEV radio program producers (and other staff, if interested) and
depending on the nature of listener input, comments sometimes make their way into new radio
programs. In my discussion with PDEV producers I learned that producers read and use listener input
for a variety of purposes: they announce quiz winners, they thank listeners from a particular region or
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In Chad listeners must pay to send text messages to the Frontline system. In Niger, the PDEV media team has
successfully negotiated with a local carrier to establish a ―green line‖ (numero vert) that is free to users.
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