Bus Book - Omnitrans

USING THE WHEELCHAIR LIFT/RAMP
All Omnitrans buses are equipped with lifts or
ramps to board passengers with wheelchairs and
other mobility devices.
WhO MAY uSe The LiFT RAMP?
• The lift/ramp may be used by persons with disabilities who cannot step onto the
bus to board.
• Passengers using wheelchairs, scooters, orthopedic strollers, or similar mobility
devices. Retail shopping carts are not allowed on board Omnitrans buses.
• Passengers using walkers, canes, crutches, or portable oxygen
units, may use the ramp.
• Passengers who are not able to step onto the bus may use the ramp.
NOTE: Omnitrans buses can also “kneel” on request for easier boarding by orthopedicallychallenged
riders. Some stop locations may not be suitable for “kneeling”.
WhO MAY nOT uSe The RAMP?
• Riders with retail shopping carts, wagons or regular baby strollers.
• Personal Care Attendants and companions of persons qualified to use the lift/ramp.
bOARDinG
• Get to your bus stop a few minutes early and wait near the sign. When the bus pulls up to the curb, just let the
coach operator know that you need to use the ramp and they’ll be happy to deploy it for you. The ramp
is located at the front of the bus; just look for the wheelchair symbol on the bus’ door.
• Be sure to position yourself so that you’re clear of the ramp as it deploys. Your coach operator will let you
know when it’s safe to move the ramp.
• Once on board the bus, you may find a seat. If you’re using a wheelchair or scooter, simply move to the
reserved seating area and position yourself so that you’re facing the front windshield (we want you to enjoy the
view during your trip). Remember to set your brake!
• in according with the Code of Federal Regulation 49, Subpart G, 37.165 (c) 1.3, your coach operator will secure
your mobility device with clamps or straps that are stored on all buses. Coach Operators will decline to provide
service to a rider who refuses to allows his or her mobility device to be secured.
• Upon request, Operators may assist with boarding and alighting, manual wheelchairs up and down a
particularly steep ramp.
• When you’re all set, pay your fare and give your coach operator your destination. This will help to ensure that
the bus is positioned correctly at that stop, so that you can conveniently exit the bus.
exiTinG
• About a block before you reach your destination, press the signal tape next to your seat to remind your coach
operator that the bus is approaching your stop.
• When the bus stops, please be patient as your coach operator allows other customers to board and exit the bus.
As soon as everyone’s on board, your mobility device will be released from its safety clamp/belts. Your coach
operator will let you know when it’s safe to move onto the ramp.
LiFT CAPACiTY
The ramp on Omnitrans buses has been designed to safely accommodate wheelchairs and mobility devices
that meet the following specifications:
• Maximum 30 inches wide by 48 inches long
• Maximum 600 pounds, including passenger
SeRViCe AniMALS
Designated service animals are welcome to ride the bus free of charge. Please note that your driver may ask if your
animal is a service animal, and what tasks the animal has been trained to perform. You also may be asked to remove your
service animal from the bus if 1) the animal’s behavior is out of control, and you do not take effective action to control
it; or 2) the animal poses a direct threat to the health or safety of others. Pets may only ride the bus if they are in a secure
pet carrier that fits on your lap.
www.omnitrans.org • 1-800-966-6428
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