Improve Your Communication Skills.pdf - ymerleksi - home

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18 Improve your Communication Skills • Profit analysis; • Asian market; • Operations Director. To turn them into ideas, we have to create statements about them: • Profit analysis shows an upturn in sales of consumables over the last year. • The Asian market has become unstable. • Bill Freeman is now Operations Director. These sentences create meaning by saying something about the names. What we have done is very simple: we have created sentences. An idea is a thought expressed as a sentence. Ideas are the currency of communication. We are paid for our ideas. When we communicate, we trade ideas. Like currency, ideas come in larger or smaller denominations: there are big ideas, and little ideas. We can assemble the little ones into larger units, by summarising them. Like currencies, ideas have a value and that value can change: some ideas become more valuable as others lose their value. We judge the quality of an idea by how meaningful it is. The most effective communication makes ideas explicit. We may take one idea and pit it against another. We may seek the evidence behind an idea or the consequences pursuing it. We might enrich an idea with our feelings about it. Whatever strategy we adopt, our purpose in communicating is to create and share ideas. ( c) 2011 Kogan Page L imited, All Rights Reserved.
19 What is Communication? Conversation: the heart of communication Conversation is the main way we communicate. Through conversation we build relationships, share information and promote our ideas. All the other ways we communicate – interviews, presentations, networking meetings, even written documents – are conversations of some kind. Organisations are networks of conversations. Conversations are the way we create shared meaning. If we want to improve our communication skills, we could begin by improving our conversations. ( c) 2011 Kogan Page L imited, All Rights Reserved.
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5 The skills of persuasion The abil
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77 The Skills of Persuasion Passion
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8 Putting it in writing Writing wel
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198 Appendix Steven Mithen’s book
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200 Appendix Chapter 9: Networking:
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