Improve Your Communication Skills.pdf - ymerleksi - home

More documents

Recommendations

Info

vi Contents 4 The skills of enquiry 59 Paying attention 60; Treating the speaker as an equal 64; Cultivating ease 65; Encouraging 66; Asking quality questions 68; Rationing information 71; Giving positive feedback 72 5 The skills of persuasion 75 Character, logic and passion 75; What’s the big idea? 78; Arranging your ideas 82; Expressing your ideas 86; Remembering your ideas 88; Delivering effectively 89 6 Interviews: holding a formal conversation 91 When is an interview not an interview? 91; Preparing for the interview 92; Structuring the interview 93; Types of interview 95 7 Making a presentation 113 Putting yourself on show 115; Preparing for the presentation 116; Managing the material 117; Controlling the audience 130; Looking after yourself 132; Answering questions 133 8 Putting it in writing 135 Writing for results 135; Making reading easier 136; Writing step by step 137; Designing the document 138; Writing a first draft 151; Effective editing 153; Writing for the web 160 9 Networking: the new conversation 167 To network or not to network? 168; Preparing to network 170; The skills of networking conversations 181; Following up and building your network 188 Appendix: where to go from here 197 ( c) 2011 Kogan Page L imited, All Rights Reserved.
About this book If you’re not communicating, you’re not managing. In 2003, the American Management Association asked its members what skills go to make an effective leader. Number one skill – way ahead of the others – was communication (84 per cent). Interestingly, numbers two and three – motivating others (56 per cent) and team-building (46 per cent) – also rely on effective communication. What’s more, 60 per cent of executives who responded listed lack of collaboration as their top leadership challenge. Management is no longer a matter of command and control. Managers must now work with matrix management and networking, with outsourcing and partnerships. We must influence people to act, often without being able to wield power over them. Our success depends, more than ever before, on other people. The new technologies have been a mixed blessing. IT helps us keep in touch but can reduce our opportunities to talk to each other. Many of us have become ‘cubicle workers’, spending most of our day interfacing with a computer screen. Corporate communication can, of course, still be remarkably ( c) 2011 Kogan Page L imited, All Rights Reserved.
Page 2 and 3: Improve your Communication Skills (
Page 4 and 5: Publisher’s note Every possible e
Page 8 and 9: viii About this Book effective. The
Page 10 and 11: 2 Improve your Communication Skills
Page 18 and 19: 10 Improve your Communication Skill
Page 28 and 29: 2 How conversations work Conversati
Page 30 and 31: 23 How Conversations Work Why do co
Page 32 and 33: 25 How Conversations Work conversat
Page 34 and 35: 27 How Conversations Work • refer
Page 36 and 37: 29 How Conversations Work The simpl
Page 38 and 39: 31 How Conversations Work Second-st
Page 40 and 41: 33 How Conversations Work Key facto
Page 42 and 43: 35 How Conversations Work and hands
Page 56 and 57:
50 Improve your Communication Skill
Page 58 and 59:
Page 60 and 61:
Page 62 and 63:
Page 64 and 65:
4 The skills of enquiry The skills
Page 66 and 67:
61 The Skills of Enquiry other pers
Page 68 and 69:
63 The Skills of Enquiry conversati
Page 70 and 71:
65 The Skills of Enquiry • tell t
Page 72 and 73:
67 The Skills of Enquiry - you aren
Page 74 and 75:
69 The Skills of Enquiry Questions
Page 76 and 77:
71 The Skills of Enquiry help you t
Page 78 and 79:
73 The Skills of Enquiry makes us v
Page 80 and 81:
5 The skills of persuasion The abil
Page 82 and 83:
77 The Skills of Persuasion Passion
Page 84 and 85:
79 The Skills of Persuasion Try to
Page 86 and 87:
81 The Skills of Persuasion Problem
Page 88 and 89:
83 The Skills of Persuasion Finding
Page 90 and 91:
85 The Skills of Persuasion (Which
Page 92 and 93:
87 The Skills of Persuasion Example
Page 94 and 95:
89 The Skills of Persuasion Deliver
Page 96 and 97:
6 Interviews: holding a formal conv
Page 98 and 99:
93 Interviews: Holding a Formal Con
Page 100 and 101:
Page 102 and 103:
Page 104 and 105:
Page 106 and 107:
101 Interviews: Holding a Formal Co
Page 108 and 109:
Page 110 and 111:
Page 112 and 113:
Page 114 and 115:
Page 116 and 117:
Page 118 and 119:
7 Making a presentation Think of a
Page 120 and 121:
115 Making a Presentation Putting y
Page 122 and 123:
117 Making a Presentation nervous e
Page 124 and 125:
119 Making a Presentation do? Your
Page 126 and 127:
121 Making a Presentation • Is th
Page 128 and 129:
123 Making a Presentation Your own
Page 130 and 131:
125 Making a Presentation The close
Page 132 and 133:
127 Making a Presentation The aim i
Page 134 and 135:
129 Making a Presentation probably
Page 136 and 137:
131 Making a Presentation Keep your
Page 138 and 139:
133 Making a Presentation tongue an
Page 140 and 141:
8 Putting it in writing Writing wel
Page 142 and 143:
137 Putting it in Writing Generally
Page 144 and 145:
139 Putting it in Writing What do y
Page 146 and 147:
141 Putting it in Writing Identifyi
Page 148 and 149:
143 Putting it in Writing First- an
Page 150 and 151:
145 Putting it in Writing Managing
Page 152 and 153:
147 Putting it in Writing • Infor
Page 154 and 155:
149 Putting it in Writing Outline o
Page 156 and 157:
151 Putting it in Writing 3. Distri
Page 158 and 159:
153 Putting it in Writing value.
Page 160 and 161:
155 Putting it in Writing We are no
Page 162 and 163:
157 Putting it in Writing Plain Eng
Page 164 and 165:
159 Putting it in Writing • say w
Page 166 and 167:
161 Putting it in Writing Different
Page 168 and 169:
163 Putting it in Writing Cues for
Page 170 and 171:
165 Putting it in Writing Making it
Page 172 and 173:
168 Improve your Communication Skil
Page 174 and 175:
Page 176 and 177:
Page 178 and 179:
Page 180 and 181:
Page 182 and 183:
Page 184 and 185:
Page 186 and 187:
Page 188 and 189:
Page 190 and 191:
Page 192 and 193:
Page 194 and 195:
Page 196 and 197:
Page 198 and 199:
Page 200 and 201:
Page 202 and 203:
198 Appendix Steven Mithen’s book
Page 204:
200 Appendix Chapter 9: Networking:
show all

Improve Your Communication Skills.pdf - ymerleksi - home

Create successful ePaper yourself

Delete template?

Save as template?