annual report 2008-2009 - V/Line

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key partnerships Strategic agenda To deliver our regional transport services, V/Line partners with a range of stakeholders, including: • Assetco Management Pty Ltd, trading as Southern Cross Station Pty Ltd (SCSPL) – manager of Southern Cross Station • Australian Rail Track Corporation (ARTC) – access provider for the main interstate corridors. V/Line will require access to provide the Albury service after the broad gauge line is converted to standard gauge • Connex – metropolitan train operator and access provider to the metropolitan network • Bombardier – manufacturer and maintainer of our VLocity train fleet • Councils – V/Line works with regional municipalities to meet the transport needs of their communities • Department of Transport (DOT): – Public Transport Division (PTD) – administers V/Line’s franchise agreement, regional infrastructure lease, subsidy payments, and V/Line branded coach contracts – Infrastructure Projects Division (IPD) – implements government rail projects – Public Transport Safety Victoria (PTSV) – administers the rail safety accreditation system – Freight, Logistics and Marine (FLAM) – administers government freight policy • Downer EDI Rail (EDI) – maintains our locomotive-hauled and Sprinter fleets and the VLocity fleet as sub-contractors to Bombardier • Essential Services Commission (ESC) – administers the Victorian Rail Access Regime • Independent Transport Safety and Reliability Regulator (ITSRR) – administers rail safety regulation in New South Wales (V/Line operates some broad gauge track in southern NSW and will operate on the standard gauge in Albury/Wodonga from 2010) • Metlink / Viclink – call centre and journey planner provider as well as advocate for public transport • Transport Ticketing Authority (TTA) – responsible for developing the new myki smartcard for Victoria with Kamco, the successful tenderer for the project. TTA also assumed responsibility for management of V/Line’s ticket agents in 2008–09 • rail freight operators, including Pacific National and El Zorro – users of the regional network • Victorian Managed Insurance Authority (VMIA) – provides the majority of V/Line’s insurance requirements • Victorian Government – the Minister for Public Transport and the Treasurer • VicRoads – major partner in our work to improve level crossing safety as the authority for main roads • VicTrack – owner of rail infrastructure which is leased to V/Line and other operators either via the Director of Public Transport or directly. V/Line also partners with a wide range of suppliers who deliver goods and services essential to our business. V/Line’s strategic agenda SAFETY AND SECURITY RETAIN AND GROW REPUTATION SHAREHOLDER SATISFACTION AND FINANCIAL RESPONSIBILITY GROW THE BUSINESS ‘ON-TIME’ AND ‘IN-FULL’ SERVICE DELIVERY CUSTOMER SATISFACTION V/LINE’S OBJECTIVES: Continuously improve safety and security in all aspects of our operations and business. Be an integral and respected organisation in the Victorian community. Be recognised by the government as demonstrating strong governance, efficient operations and financial responsibility. Sustainably grow patronage and freight volumes year-on-year. Improve service delivery each year. Ensure our reputation for excellent service stands out, with customer satisfaction the highest among transport operators and access managers. Be recognised as an employer of choice in the Australian rail industry, with a positively motivated, engaged and skilled workforce. Contribute to the sustainability of Victorian communities and the environment. EMPLOYEE SATISFACTION COMMUNITY AND ENVIRONMENTAL RESPONSIBILITY V/LINE ANNUAL REPORT 2008-2009 STRATEGIC AGENDA 4/5
‘Nation building’ has become a popular and bold term PATRONAGE A GROWTH WELL L MANAGED A used to describe the major road and rail infrastructure In 2008–09, we recorded more than 13 million passenger projects which will shape Australia’s physical and trips – a 10 per cent increase on last year. While the term economic landscape. ‘unprecedented’ features regularly in this report, it is the During the year it was announced that Victoria will play a major role in this vision, with unprecedented investment from the federal and state governments for Regional Rail word that best describes this territory for V/Line, and particularly our frontline staff who manage our growth professionally on a day-to-day basis. Link. This $4.3 billion project is set to increase services This massive growth has it roots in the Regional Fast Rail across the V/Line and metropolitan rail networks and project that started in 2003 and resulted in vastly improved will be one of the biggest infrastructure projects Victoria services. This in turn led to patronage records being has ever seen. smashed every year since as more people saw the benefits This investment signals confidence in the future of Victoria’s public transport system and recognises the challenges we face as a result of our record patronage growth. On completion of Regional Rail Link, our Geelong, Ballarat and Bendigo customers will experience improved reliability as a result of the construction of up to 50 kilometres of new track in Melbourne’s western suburbs, avoiding the bottleneck in the metropolitan network. For the first time, V/Line’s regional trains will have their own track space and will not have to compete with busy metropolitan trains. In practical terms, it is expected the project will provide the capacity for more than 20 extra train services every hour across these three lines. of country rail over the car. In 2006 we saw the introduction of thousands of extra services and the roll-out of 40 new VLocity trains. The following year, fares were cut by an average of 20 per cent at a time of rising petrol prices, giving people a major cost incentive to make the switch. In this reporting year, we have seen the first 14 of up to 74 more V/Line carriages roll off the production line following an extension of the state government’s commitment to more rolling stock. These carriages have been deployed across the network to services most in need, providing an extra 76 seats per carriage on heavily patronised trains. In another first, these extra carriages helped create our first sevencarriage VLocity trains on the Geelong line – the largest passenger trains in Victoria. Start of Regional Rail Link works at Southern Cross Station. v Victorian Premier John Brumby and Federal Transport Minister Anthony Albanese welcome the start of works on the $4.3 billion Regional Rail Link project, which will boost capacity by separating regional and metropolitan trains in Melbourne’s west. V/LINE ANNUAL N A REPORT R 2008-2009 0 2 0 0 CHAIRMAN'S REPORT 6/7
Page 1 and 2: V/LINE PASSENGER PTY LTD ABN 29 087
Page 3: 13 October 2009 The Hon. Lynne Kosk
Page 7 and 8: The 2008-09 year has seen the stren
Page 9 and 10: JANUARY Year in review e AUGUST SEP
Page 11 and 12: Facts and figures 2008 2009 > 2007
Page 13 and 14: Despite the massive growth of V/Lin
Page 15 and 16: Customer growth of 79 per cent over
Page 17 and 18: PERCENTAGE OF ALL RAIL TRIPS BY LIN
Page 19 and 20: V/Line’s trains and coaches provi
Page 21 and 22: ENVIRONMENTAL N E N ISSUES S S AND
Page 23 and 24: The successful signing of a Heads o
Page 25 and 26: Train punctuality on V/Line’s reg
Page 27 and 28: Together with the Victorian Governm
Page 29 and 30: Timber sleepers have served the Vic
Page 31 and 32: Yelta Victorian rail network map Mi
Page 33 and 34: 2007 2008 2008 2009 FINANCIAL SUMMA
Page 35 and 36: arising from the conduct of the bus
Page 37 and 38: Statutory Statement We certify that
Page 39 and 40: NOTES TO THE FINANCIAL STATEMENTS N
Page 49 and 50: ENERGY EFFICIENCIES OPPORTUNITIES P

annual report 2008-2009 - V/Line

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