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January - Stylist and Salon Newspapers

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Turning Holiday Momentum into New Year Dollars<br />

The Mane Objective<br />

Marco Pelusi<br />

Have you been experiencing a bit of New<br />

Year burnout from all the “holiday hair?”<br />

Yep, I get it. I have as well.<br />

It is the same big push every year, <strong>and</strong> it<br />

takes a lot out of us hairdressers.<br />

We put 100 percent of our energy into<br />

meeting our clients’ needs. We thoroughly<br />

commit ourselves to showing them our goodwill<br />

by supporting <strong>and</strong> celebrating them. This<br />

makes them happy, <strong>and</strong> happy clients translate<br />

into a profitable holiday season for us.<br />

I hope this worked for you in 2010.<br />

I hope you had a smashingly prosperous<br />

holiday season, even during this recuperating<br />

economic time.<br />

Now, here is the kicker. You need to<br />

sustain that holiday momentum, bringing new<br />

<strong>and</strong> exciting energy to your existing clients,<br />

<strong>and</strong> attracting new clients in this new year.<br />

Every one of your clients will probably tell you<br />

some version of the same thing. They ate too<br />

much over the holidays, or it was a stressful<br />

<strong>and</strong> possibly a sad or depressing time for them.<br />

They needed your help to get through the<br />

season by keeping them looking <strong>and</strong> feeling<br />

good. Now, they need your help <strong>and</strong> revival<br />

in the new year. Let’s do it - let’s “refresh <strong>and</strong><br />

renew” each client in your chair this year. Any<br />

way you slice it, you really have to muster up<br />

the energy to rejuvenate your clients by rebeautifying<br />

them in 2011, <strong>and</strong>, you can do it.<br />

The key is to capitalize on successful, ongoing<br />

momentum from the recent holidays, so<br />

that you can remain profitable this critical first<br />

quarter of 2011. Start by talking to your staff or<br />

coworkers about sustaining the holiday buzz<br />

<strong>and</strong> maintaining the jubilation. Don’t let the<br />

energy fade. What you do in the first several<br />

days of <strong>January</strong> can set the tone for the bottom<br />

line of your business, lingering through<br />

what is considered “the blahs” in the industry,<br />

<strong>January</strong> <strong>and</strong> February.<br />

Coordinated with building up a rejuvenation<br />

theme is offering fresh, new services<br />

to your clients. It is a very good time of year<br />

to do so. To start, every single client who<br />

sits in your chair should receive some form<br />

of hair color service, even if it is just a few<br />

highlights accented around the face. This<br />

one revival strategy has really worked for me<br />

this time of year.<br />

In addition, stop <strong>and</strong> think about it; you<br />

have been working with some of your clients<br />

for years now. The real question is, are you<br />

worth making more money this year? If you<br />

do not feel confident that you are, what is<br />

the problem? Is there a lack of self-esteem?<br />

Perhaps you have settled a bit too much.<br />

Whatever is holding you back, remember<br />

that being a part of the beauty business does<br />

steadily become more expensive to maintain.<br />

We have to offer new <strong>and</strong> different hair<br />

services that are worth more in order for us to<br />

keep up.<br />

Revitalize yourself <strong>and</strong> improve your color<br />

skills by enrolling in a hair color class in the<br />

start of the new year. Do not hesitate. Chances<br />

are if you are not doing it, someone else is, <strong>and</strong><br />

they will reap the rewards. I would be glad to<br />

have you in one of my color courses. Maybe<br />

that something extra you learn means you are<br />

offering more services in your salon, such as<br />

add-on services like makeup or brow waxing.<br />

Whatever you have to do in order to revive<br />

<strong>and</strong> renew your clients in this new ayear is<br />

worth the investment of both your time <strong>and</strong><br />

your money. Moreover, it will come back to<br />

you if you put in the effort.<br />

Another idea is to offer one late bookingnight<br />

each week to your clients. Thursdays<br />

seem to be the trend. An honest late night, in<br />

which you take your last color appointment as<br />

late as seven p.m. You will have to get the word<br />

out in order for this to be effective. Do not<br />

be afraid to call or email your clients to wish<br />

them a happy new year <strong>and</strong> inform them of<br />

your new late work night, <strong>and</strong> the convenience<br />

it offers. A great suggestion is to guide your<br />

Saturday clients away from Saturdays <strong>and</strong><br />

get them into your salon on a weekday. This<br />

strategy begins to open up you <strong>and</strong> your stylists’<br />

schedules on Saturdays, which can be an<br />

opportune day for you to take new client walkins<br />

or call-ins, even at the last minute.<br />

I hope your New Year’s Resolution is to<br />

renew <strong>and</strong> revive your clients <strong>and</strong> yourself,<br />

however you see fit. I have given you some<br />

suggestions that have been successful for<br />

me <strong>and</strong> can assist you in turning holiday<br />

momentum into new year dollars. You will<br />

find what works best for you. When you do,<br />

share your success revival stories with me on<br />

my Facebook wall; search – Marco Pelusi Hair<br />

Studio. We want to hear what worked. Allow<br />

me to personally invite you to attend my IBS<br />

<strong>and</strong> ISSE shows; I would love to see you there.<br />

Marco Pelusi is globally recognized as a haircolor trainer <strong>and</strong> platform artist.<br />

Marco Pelusi Hair Studio, Inc. was named Best Hair Color in Los Angeles<br />

2009 by KTTV Fox11’s “myfoxla Hot List” competition. Pelusi created<br />

the Marco Collagen Color Guard HairCare System, the collagen system<br />

developed for color <strong>and</strong> chemically treated hair. For more information, visit<br />

www.marcopelusi.com.<br />

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TEXAS STYLIST & SALON | JANUARY 2011 | 5

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