Organizational Change Management Methodology

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Analyzing/Transitioning <strong>Change</strong> • Collecting, Reporting, and Analyzing Feedback – Compliance Audit – Post-Implementation Review Process • Transitioning to the Business Owner • Celebrate! – Milestones/successes – Implementation success 52
Monitoring <strong>Change</strong> Survey End Users • Post implementation – Three months – Six months – One year • Complete control book – Lessons learned – Survey results – Training and meeting evaluations – Help desk call analysis – Checklist statistics 53
Page 1 and 2: Organizational Change Management Me
Page 3 and 4: Implementation Success Factors Sour
Page 5 and 6: Selecting a Change Strategy • Deg
Page 7 and 8: Organizational Readiness Assessment
Page 9 and 10: Organizational Readiness Assessment
Page 11 and 12: OCM Tailoring Process • The purpo
Page 13 and 14: Comprehensive OCM Plan Derived from
Page 15 and 16: Functional Impacts • The result o
Page 17 and 18: Categories • Process changes with
Page 19 and 20: Functional Impacts 19
Page 21 and 22: Readiness Activities • Specific t
Page 23 and 24: Sources of Data • Functional Impa
Page 25 and 26: Master Readiness Tracking Spreadshe
Page 27 and 28: Purpose • Provide a mechanism for
Page 29 and 30: Executive Reports • A more conden
Page 31 and 32: End-User Identification & Skills In
Page 33 and 34: Communication Tracking Spreadsheet
Page 35 and 36: Resistance Resistance can be define
Page 37 and 38: Behaviors we need to Discourage (en
Page 39 and 40: Organizational Change Management Re
Page 41 and 42: Sponsor Roadmap • Sponsors need t
Page 43 and 44: Sponsor Roadmap • Support • Dec
Page 45 and 46: Coaching Plan • Customized Coachi
Page 47 and 48: Help • Service Desk Info sheet. I
Page 49: Knowledge Transfer • Skills Devel
Page 56 and 57: Why Metrics? • Typically these ca
Page 58 and 59: Metrics Guide Decisions • What do
Page 64 and 65: Enterprise Metrics • Communicatio
Page 66 and 67: Organizational Change Management To
Page 68 and 69: Customer Satisfaction Surveys • U
Page 70 and 71: Readiness - End User Spreadsheet
Page 72 and 73: Readiness Master Readiness Tracking
Page 74 and 75: Sponsor Metrics • Number of proje
Page 76 and 77: Sponsor Coalition • Indicates the
Page 78 and 79: Sponsor as Manager • Indicates ho
Page 80 and 81: Resistance Metrics • Awareness Re
Page 82 and 83: Calculating Status Quo Resistance
Page 84 and 85: Implementation Success Factors Sour

Organizational Change Management Methodology

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