Organizational Change Management Methodology

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Sponsor as Manager • Indicates how successful the sponsor will be in managing the portfolio of projects to assist with successful completion of the project. • Calculated using questions from Sponsor Assessment. – Question #8 (Sponsor will commit the resources necessary to achieve the objectives of this change) – Question # 9 (Sponsor has prioritized activities and resources in the organization to reflect the importance of this project), – Question #10 (Sponsor has established mechanisms to gather data to monitor the progress of the project). 78
Coaching Metrics • Manager/supervisor efforts to explaining the project to subordinates. • Manger/supervisor support for the project. • Manager/supervisor to aid staff in preparing for the project and completion of readiness efforts. • Manager/supervisor efforts to collect feedback from staff. • Manager/supervisor support of the project through re-prioritization of work efforts. 79
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Organizational Change Management Me
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Implementation Success Factors Sour
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Selecting a Change Strategy • Deg
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Organizational Readiness Assessment
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Organizational Readiness Assessment
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OCM Tailoring Process • The purpo
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Comprehensive OCM Plan Derived from
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Functional Impacts • The result o
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Categories • Process changes with
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Functional Impacts 19
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Readiness Activities • Specific t
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Sources of Data • Functional Impa
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Master Readiness Tracking Spreadshe
Page 27 and 28: Purpose • Provide a mechanism for
Page 29 and 30: Executive Reports • A more conden
Page 31 and 32: End-User Identification & Skills In
Page 33 and 34: Communication Tracking Spreadsheet
Page 35 and 36: Resistance Resistance can be define
Page 37 and 38: Behaviors we need to Discourage (en
Page 39 and 40: Organizational Change Management Re
Page 41 and 42: Sponsor Roadmap • Sponsors need t
Page 43 and 44: Sponsor Roadmap • Support • Dec
Page 45 and 46: Coaching Plan • Customized Coachi
Page 47 and 48: Help • Service Desk Info sheet. I
Page 49: Knowledge Transfer • Skills Devel
Page 52 and 53: Analyzing/Transitioning Change •
Page 54 and 55: Organizational Change Management Me
Page 56 and 57: Why Metrics? • Typically these ca
Page 58 and 59: Metrics Guide Decisions • What do
Page 64 and 65: Enterprise Metrics • Communicatio
Page 66 and 67: Organizational Change Management To
Page 68 and 69: Customer Satisfaction Surveys • U
Page 70 and 71: Readiness - End User Spreadsheet
Page 72 and 73: Readiness Master Readiness Tracking
Page 74 and 75: Sponsor Metrics • Number of proje
Page 76 and 77: Sponsor Coalition • Indicates the
Page 80 and 81: Resistance Metrics • Awareness Re
Page 82 and 83: Calculating Status Quo Resistance
Page 84 and 85: Implementation Success Factors Sour
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Organizational Change Management Methodology

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