Organizational Change Management Methodology

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Sponsor Coalition • Indicates the sponsor’s ability to influence others and create a coalition of individuals who are prepared to support the project. • Calculated using questions from sponsor assessment – Question # 4 (Sponsor has the ability to use personal power or status to overcome problems and is willing to demonstrate public support) – Question #5 (Sponsor has special relationships inside and outside of the organization which will be helpful in gaining acceptance of the change) 76
Sponsor Communication • Indicates the sponsor’s ability to clearly and succinctly communicate the project. • Calculated using questions from Sponsor Assessment • Question # 6 (Sponsor Has in the past, publically pinpointed behaviors that must change.) • Question# 7 (Sponsor has demonstrated strong communication skills in the past, providing clear, concise, and understandable messages during previous projects.) 77
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Organizational Change Management Me
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Implementation Success Factors Sour
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Selecting a Change Strategy • Deg
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Organizational Readiness Assessment
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Organizational Readiness Assessment
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OCM Tailoring Process • The purpo
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Comprehensive OCM Plan Derived from
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Functional Impacts • The result o
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Categories • Process changes with
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Functional Impacts 19
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Readiness Activities • Specific t
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Sources of Data • Functional Impa
Page 25 and 26: Master Readiness Tracking Spreadshe
Page 27 and 28: Purpose • Provide a mechanism for
Page 29 and 30: Executive Reports • A more conden
Page 31 and 32: End-User Identification & Skills In
Page 33 and 34: Communication Tracking Spreadsheet
Page 35 and 36: Resistance Resistance can be define
Page 37 and 38: Behaviors we need to Discourage (en
Page 39 and 40: Organizational Change Management Re
Page 41 and 42: Sponsor Roadmap • Sponsors need t
Page 43 and 44: Sponsor Roadmap • Support • Dec
Page 45 and 46: Coaching Plan • Customized Coachi
Page 47 and 48: Help • Service Desk Info sheet. I
Page 49: Knowledge Transfer • Skills Devel
Page 52 and 53: Analyzing/Transitioning Change •
Page 54 and 55: Organizational Change Management Me
Page 56 and 57: Why Metrics? • Typically these ca
Page 58 and 59: Metrics Guide Decisions • What do
Page 64 and 65: Enterprise Metrics • Communicatio
Page 66 and 67: Organizational Change Management To
Page 68 and 69: Customer Satisfaction Surveys • U
Page 70 and 71: Readiness - End User Spreadsheet
Page 72 and 73: Readiness Master Readiness Tracking
Page 74 and 75: Sponsor Metrics • Number of proje
Page 78 and 79: Sponsor as Manager • Indicates ho
Page 80 and 81: Resistance Metrics • Awareness Re
Page 82 and 83: Calculating Status Quo Resistance
Page 84 and 85: Implementation Success Factors Sour
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Organizational Change Management Methodology

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