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HIGHWAY 27 S KEELE ST BAY ST VICTORIA PARK AVE BIRCHMOUNT RD CARLINGVIEW DR 33 HIGHWAY 27 N York University - Osgoode Hall Law School Community Legal Aid Services Program (CLASP) 416-736-5029 Fax 416-736-5564 4700 Keele Street Toronto M3J 1P3 www.osgoode.yorku.ca • Law students provide client referrals, advice and representation. MARTIN GROVE RD Community Legal Clinics 9 11 KIPLING AVE ALBION RD DIXON RD EVANS AVE ISLINGTON AVE Community Legal Clinic STEELES AVE W WESTON RD BLOOR ST W SCARLETT RD FINCH AVE W JANE ST 22 KEELE ST WILSON AVE 15 ST CLAIR AVE W DUPONT ST 13 33 5 DUFFERIN ST DUFFERIN ST KING ST W SHEPPARD AVE W LAWRENCE AVE W BATHURST ST BLOOR ST W 8 2 30 AVENUE RD AVENUE RD YONGE ST MOUNT PLEASANT RD 32 16 24 6 2817 26 1 19 29 31 18 21 25 7 20 23 BAYVIEW AVE DUNDAS ST E YORK MILLS RD LAIRD DR PAPE AVE 27 LESLIE ST 3 DON MILLS RD 4 DON MILLS RD 14 O CONNOR DANFORTH AVE STEELES AVE E WARDEN AVE KENNEDY RD ST CLAIR AVE E 00.5 Kilometres 1 2 3 MIDLAND AVE 12 BRIMLEY RD FINCH AVE E MCCOWAN RD LAWRENCE AVE E EGLINTON AVE E MARKHAM RD SHEPPARD AVE E ELLESMERE RD KINGSTON RD 10 MORNINGSIDE AVE HOUSING AND HOUSING ASSISTANCE LEGAL SERVICES | A Guide To Services For Tenants | 2012-2013 113
OMBUDSMAN/COMPLAINTS HOUSING AND HOUSING OMBUDSMAN/COMPLAINTS ASSISTANCE The Ombudsman, or complaints office, is a method of last resort. Before using the Ombudsman, try to resolve your problem by using the complaint procedures offered by the government organization you are dealing with. If you are uncertain what complaint procedures are available, ask the organization directly. Remember to • Get the names and titles of the people you have dealt with. • Keep track of the dates of your contact with the organization. • Keep all papers and letters relating to your complaint. City of Toronto Office of the Ombudsman 416-392-7062 TTY 416-392-7100 Fax 416-392-7067 375 University Avenue, Suite 203 Toronto, ON M5G 2J5 www.ombudstoronto.ca E-mail ombuds@toronto.ca • The Ombudsman addresses concerns about the services delivered by the City of Toronto and its agencies, boards and commissions and investigates complaints of administrative unfairness. • The Office is independent from the City and impartial. • Its services are confidential and free of charge. • It should be used only after all efforts to resolve the issue with the City directly have been exhausted. Province of Ontario Ombudsman of Ontario Toll Free 1-800-263-1830 TTY Toll Free 1-866-411-4211 Fax 416-586-3485 Bell Trinity Square, 483 Bay Street 10th Floor, South Tower Toronto ON M5G 2C9 www.ombudsman.on.ca Email info@ombudsman.on.ca • The Ombudsman investigates complaints about services provided by the government of Ontario and its organizations. • All complaints are confidential and free of charge. • If you have already tried to have your complaint addressed by the Ontario public service and are not satisfied at the outcome, make a complaint to the Ombudsman. How to make a complaint Complaints can be made online, in person or by phone, mail, e-mail and fax. Appointments are recommended for in-person complaints. How to make a complaint Complaints can be made online, in person or by phone, mail, e-mail and fax. 114 | A Guide To Services For Tenants | 2012-2013
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INTRODUCTION Welcome to the third e
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Things to Do Free Events and Activi
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GENERAL INFORMATION AND REFERRAL NU
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HOUSING AND HOUSING ASSISTANCE This
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Romero House 416-763-1303 1558 Bloo
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Housing Help Programs - General and
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Housing Help - Aboriginal 1 Aborigi
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13 14 John Howard Society of Toront
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TENANT INFORMATION Here you will fi
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Residential Tenancies Act and Tenan
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First Name Address City INFORMATION
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General Information and Referral Co
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2075 Bayview Avenue www.sunnybrook.
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KEELE ST Community Health Centres C
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VICTORIA PARK AVE BIRCHMOUNT RD 1 S
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KEELE ST VICTORIA PARK AVE 11 Sherb
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HPV (Human Papilloma Virus) Vaccine
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Assistive Devices Program Ministry
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General Information and Referral Th
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COTA Health 416-785-9230 Toll Free
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Family Matters Resource Centre www.
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Anishnawbe Health 416-657-0379 22 V
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YMCA Youth Substance Abuse Program
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Institutions offering low cost dent
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HEAT ALERTS High heat and high humi
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food banks in the GTA. • Call for
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Weekly Meals List - Free or Low Cos
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Page 64 and 65: HIGHWAY 427 KEELE ST BAY ST BIRCHMO
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Page 84 and 85: 39 Swansea Community Recreation Cen
Page 86 and 87: VICTORIA PARK AVE icipalities 28 O
Page 88 and 89: VICTORIA PARK AVE 18 Milliken Park
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Page 94 and 95: Community Colleges Community Colleg
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Page 102 and 103: LEGAL AND FINANCIAL IDENTIFICATION
Page 104 and 105: FINANCIAL ASSISTANCE, LITERACY AND
Page 106 and 107: you may qualify for either the Allo
Page 108 and 109: INCOME TAX It is very important to
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Page 116 and 117: Government of Canada Office for Cli
Page 118 and 119: TRANSPORTATION Toronto Transit Comm
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