Welcome Home - Canadian Mental Health Association, Toronto ...

Government of Canada Office for Client
Satisfaction
Toll Free 1-866-506-6806
TTY Toll Free 1-866-506-6803
Toll Free Fax 1-866-506-6802
355 North River Road
Place Vanier Tower B, Floor 2
Mail Drop VB201
Ottawa ON K1A 0L1
www.servicecanada.gc.ca
• The Office for Client Satisfaction (OCS) is a
neutral organization that receives, reviews
and acts on suggestions, compliments and
complaints pertaining to the service delivery
of Service Canada benefits and services.
• The OCS ensures that any feedback
received is given due diligence and
works to resolve any issues brought to its
attention.
SETTLEMENT SERVICES
Government of Canada Office of Consumer
Affairs
Toll Free 1-800-328-6189
TTY Toll Free 1-866-694-8389
Fax 613-954-2340
Industry Canada
C.D. Howe Building
235 Queen Street
Ottawa ON K1A 0H5
www.ic.gc.ca
• The Office for Consumer Affairs offers tools
and products to answer many common
consumer questions, including those on
fraud, debt, identity theft and cell phone
plans.
See the tenant section (pages 17-19) for
information about tenant concerns and
property standards.
If you are a newcomer and have questions about living and working in Toronto,
the following websites and organizations are a good place to start. For information
on English as a Second Language classes, see the Education section, pages 92-95.
For a more comprehensive listing of settlement services see www.211toronto.ca.
General Information and
Referral
Citizenship and Immigration Canada
1-888-242-2100
TTY 1-888-576-8502
www.cic.gc.ca
• Information about applying for citizenship,
sponsorship, work and study permits.
to find a job, enter a profession or trade,
start a business or go to school.
Settlement.org
www.settlement.org
• Information on finding a job, sponsorship,
education, housing and health services.
• Website provides information in 30
different languages.
HOUSING AND HOUSING ASSISTANCE
OMBUDSMAN/COMPLAINTS | SETTLEMENT SERVICES
Ontario Ministry of Citizenship and
Immigration
416-327-2422
Toll Free 1-800-267-7329
TTY 416-326-0148
www.citizenship.gov.on.ca
• Information on housing, health care, how
Canada Mortgage and Housing
Corporation,
Housing for newcomers
www.cmhc.ca/newcomers
• Information on renting an apartment, buying
a home, and looking after your home.
• Information in eight languages.
| A Guide To Services For Tenants | 2012-2013
115