Enhanced preferred client program faq - arbonne

Enhanced Preferred Client Program FAQ:
Registration and Overview
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Is a Social Security number required in order to sign up as a Preferred Client?
No. A Social Security number is no longer required to sign up as a Preferred Client.
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What is the registration fee to sign up as a Preferred Client?
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The registration fee to sign up as a Preferred Client is $20.
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What is the fee for a Preferred Client to upgrade to an Arbonne Independent Consultant?
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Effective July 11, 2012 the Independent Consultant upgrade fee is $59.
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What discount do Preferred Clients receive?
Preferred Clients will receive 20% discount off SRP on Arbonne® product orders.
Will Preferred Clients still receive a personal Arbonne ID?
Yes.
Will Preferred Clients be required to accept Terms & Conditions?
Yes. Preferred Clients will be required to acknowledge the Arbonne Preferred Client Program Terms & Conditions but will no
longer be required to sign the Arbonne Independent Consultant Application & Agreement or provide a Social Security number.
What is the registration term to sign up as a Preferred Client?
The registration term for Preferred Clients is 12 months from the month they signed up. A $15 renewal fee must be paid
each year to keep the Arbonne ID active.
Is there a maintenance requirement for Preferred Clients?
No. However, Preferred Clients will be required to renew annually by paying the $15 renewal fee.
Can Preferred Clients earn their way to Independent Consultant status?
No. Preferred Clients who want to become an Arbonne Independent Consultant must pay the applicable $59 upgrade fee
and complete the Arbonne Independent Consultant Application & Agreement.
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Can Preferred Clients sign up under a different Arbonne Independent Consultant if they wish?
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Yes. Preferred Clients may sign up under different Arbonne Independent Consultants if they wish. However, the $20
registration fee will be required each time the Preferred Client signs up under a different Arbonne Independent Consultant; a
new Arbonne ID number will be issued each time.
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Can Preferred Clients register other Preferred Clients and/or sponsor Arbonne Independent Consultants
under themselves?
No. Preferred Clients are not able to register another Preferred Client or sponsor an Arbonne Independent Consultant.
Preferred Clients cannot participate in the Arbonne SuccessPlan or have a downline.
Will Preferred Clients have access to the Internet Consultants area of the arbonneQ.com website?
No. Preferred Clients will no longer have access to the Internet Consultant website, which provides business tools for
Arbonne Independent Consultants.
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Enhanced Preferred Client Program FAQ: cont’d
PC ID and PIN numbers
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Will Preferred Clients be required to have a PIN to log into Shop Online?
Preferred Clients will not need a PIN to log into Shop Online; however, an Arbonne ID and PIN is required to view order
history, edit/view contact information in My Account, and manage ASD orders.
How can a new Preferred Client create a PIN?
New Preferred Clients will be prompted to create their PIN when going to the “My Account” or ASD section of the website.
Do current Preferred Clients who choose not to upgrade retain their PIN numbers?
Yes.
Compensation & Commission
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Can Preferred Clients earn overrides, cash bonuses and commissions?
No. Preferred Clients cannot participate in the Arbonne SuccessPlan.
Do Arbonne Independent Consultants earn commissions on Preferred Client orders?
Yes. Arbonne Independent Consultants receive a 15% commission on Preferred Client orders. This commission is paid on
Suggested Retail Price and is not applicable to discounted product promotions, such as the Preferred Client Ultimate Value Pack,
Host Rewards, $125 for $25 offer, PwPs and other designated promotions. Only the Arbonne Independent Consultant who is the
immediate upline Independent Consultant of the Preferred Client can be paid the commission on PC orders.
Will the RV from a Client and/or Preferred Client roll up to the Arbonne Independent Consultant who registered them?
RV from Client and Preferred Client orders will be considered the PRV of the upline Arbonne Independent Consultant.
Upgrade from Preferred Client to Independent Consultant
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Will the renewal date change for a Preferred Client who upgrades to Independent Consultant on or after September 1?
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Yes, the renewal date will change to the Start Month/year that the Preferred Client upgraded to Independent Consultant status.
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I’m a Preferred Client as of September 1, 2012 and my downline pops up to my upline Independent Consultant, but
I later upgrade to Independent Consultant, will I get my downline back?
No, your former downline will not move back under you. However, if you had a Preferred Client in your downline that
remained a Preferred Client as of September 1, 2012, he or she can upgrade as an Independent Consultant level under you
so long as they have not any activity as an Independent Consultant (35%) during the last 12 months.
Can a Preferred Client who did not upgrade to Independent Consultant prior to September 1, 2012 sign up as an
Independent Consultant on or after September 1, 2012 under any Independent Consultant sponsor of his or her choosing?
Yes, as long as the Preferred Client did not have any activity as Independent Consultants (35% discount) during the last
12 months.
How do newly upgraded Independent Consultants, maintain their Consultant status?
In order to maintain their status, Arbonne Independent Consultants need to accumulate 1,200 PRV in each rolling 12-month
period. Only orders placed with the upgrade or after will count toward this requirement. Orders placed when they were
Preferred Clients—even in the month of their upgrade—will not be counted.
If I upgrade to Independent Consultant will I be eligible to participate in the Strong Start Program?
You’ll be able to participate in the Strong Start only if you are at the Independent Consultant rank for the first time. To explain, if
you were once at Independent Consultant rank and then reassigned to a Preferred Client, you will not be able to participate in
the Strong Start. However, if you become an Independent Consultant for the first time by upgrading you will be eligible.
Host Rewards
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As of September 1, 2012, will Preferred Clients be able to create Host Rewards Presentations?
No.
Will Preferred Clients who have Presentations that are not complete as of September 1, 2012, be able to go into
their existing orders and complete the process after September 1, 2012?
Preferred Clients will no longer have access to the Host Rewards system after September 1, 2012. All Presentations/parties
created must be completed, orders released and rewards redeemed prior to September 1, 2012.
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Enhanced Preferred Client Program FAQ: cont’d
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Will Ultimate Value Packs (UVPs) purchased through Host Rewards count toward Total Group Presentation Retail
Volume (RV)?
Yes, the RV from UVPs will be attributed to the Total Group Presentation RV.
Ultimate Value Pack (UVP) and Right Start Value Pack (RSVP)
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Are Preferred Clients still eligible to purchase an RSVP during their first two months of signing up or renewal month?
No. RSVPs are no longer available to Preferred Clients.
With the Enhanced Preferred Client program are newly, registered Preferred Clients and renewing Preferred Clients
eligible for Ultimate Value Packs (UVPs)?
Yes, the UVP is available for purchase for all new Preferred Clients in their Start Month. Select $325 worth of products for
only $200. Preferred Clients are also eligible to purchase a UVP annually each time they renew with Arbonne as a Preferred
Client. The upline Independent Consultant will receive a $25 bonus for the sale of the initial UVP. The UVPs sold upon
renewal do not generate a bonus.
Can products that do not carry full RV be added to Ultimate Value Pack (UVP)?
Yes, you can add items that do not carry full RV to the UVP.
Shop Online / Orders
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How are taxes calculated on Preferred Client orders?
Taxes on Preferred Client orders are calculated on the net selling price, meaning the price after the discount, not the current
total SRP.
Is there a date of birth requirement for Preferred Clients accounts?
No, there is no date of birth requirement for Preferred Clients.
In order for Preferred Clients to receive their complimentary product their Start Month, will they need to place one
order with a total of $150 SRP or can it be cumulative?
With a cumulative $150 SRP order in their Start Month, Preferred Clients are eligible for a complimentary product from a
selected list of Arbonne products.
Will Preferred Clients be able to purchase accessories such as the Brush Sets, Protein Shaker Cups and the
Arbonne Essentials Water Bottle?
Yes, just like Clients, Preferred Clients will be able to purchase Arbonne accessories.
Will a new Preferred Client receive a Welcome Kit?
No. Effective January 2013, in lieu of a “Preferred Client Welcome Kit”, new Preferred Clients receive a complimentary
Arbonne Product Catalogue and a Welcome Letter from our CEO, Kay Napier. These items will be included in the new
Preferred Clients’ first order placed under their own Arbonne account ID.
Will Preferred Clients qualify for the RE9 Advanced Travel Set or the RE9 Advanced for Men Travel Set when
offered PwPs on the Preferred Client registration page?
Yes, Preferred Clients will be offered PwPs.
Will Preferred Clients receive an email with their Arbonne ID number?
Yes, they will receive a Welcome Email that will include their Arbonne ID number.
Are Preferred Clients able to use the multiple credit card payment option when placing orders online?
Yes
How will Preferred Clients refunds be handled?
Preferred Clients who place an order online using their own Arbonne ID number can call Arbonne Customer Service and
request a refund. If an Independent Consultant places the order for the PC and has it dropped shipped, the PC must reach
out to their Independent Consultant so they can submit a Return Product Order Form.
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