What's Up Bracebridge Gravenhurst January 2010

Advertising Feature
Treatment and consultation rooms expand services
A private consultation room and a treatment room are
just two of the many special features at the new location
of The Dispensary Remedy’s Rx.
Now customers can talk to their pharmacists in comfort
and privacy, keeping their health concerns behind
the closed doors of the consultation room.
The Dispensary owner and pharmacist Darl Dillabough
explains this private room will be mandated in
the next six to 16 months by the Ontario College of
Pharmacists so it made sense to include it in the design.
“Patient confidentiality is the biggest thing about
pharmacy,” he says.
Dillabough says a customer with a number of prescriptions
should have a regular review with a pharmacist
each year. They can discuss how the medication is working,
remind them of interactions, answer any questions
and address any concerns. The private counselling room
is a perfect spot for those conversations.
Travel medication is an important conversation to
have with your pharmacist too. “When travelling you
need to find out what medication works in that location.
For example, some malaria medications don’t work in
some places because there are new strains,” he says.
Pharmacist Connor Moggach says people should
know how to take their medication when travelling
through time zones. She says they should also be familiar
with the proper names of their medications, not just
the brand name, because the brand may not be available
in other countries.
An additional private space in the new store is the
treatment room. “We can use it for private interviews
with patients or it could be for visiting specialists,” he
says. “We are trying to provide a full comprehensive base
for the community.”
Pharmacist Darl Dillabough discusses medications
with a customer in the consultation room.
Starting in January, the room will be used as an Aclasta
IV infusion room for osteoporosis treatment. Dillabough
explains the treatment is a 15-minute IV infusion
offered every 12 months as an alternative to daily
pills. A nurse will give the treatments on regularly scheduled
days.
“Some find it hard to take the pills on an empty stomach,”
Moggach says, noting many older people needing
Photograph: Sandy Lockhart
this treatment may already have other stomach issues.
“They just can’t tolerate pills.”
“We don’t have a community with an overabundance
of physicians,” he says. “We are offering higher professional
services and a wider variety of products.” Dillabough
has been in discussion with other community
healthcare groups and has other plans still in the works.
“We are expanding into alternative therapies as well as
pharmaceuticals,” Dillabough says. “We want to see any
deficiencies or gaps in the healthcare system and fill those
gaps we can. The staff have a lot of energy and want to
put it into practice for the people.”
Other possible uses for the new treatment room could
include mental acuity testing or even flu vaccine clinics.
“It is a little different experience than sitting in a doctor’s
office,” Dillabough says. “You could be waiting for an
injection here instead of in a room full of sick people.”
There is an area of chairs adjacent to the children’s play
area at the front of the store that Dillabough would like
to use for educational sessions. It is welcoming and
warm,” he says of the area, which includes a small fireplace.
“I hope to use it for information nights and small
groups,” he says, explaining he would like to bring in
specialists to talk about topics such as diabetes, baby care
and more.
The whole concept behind The Dispensary’s location,
is to make members of the community feel welcome in
the new space. And the pharmacists aren’t just sending
customers on their way with a prescription; they’re
thinking about their long-term health.
“You are not just getting a prescription,” Dillabough
says. “It all works together. With complementary information,
you are reducing the chance of injury or infection.”
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