Strategic Leadership for Quality Management

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To be able to achieve a culture of quality improvement , all hospital staff need to work in this direction. Leaders’ commitment to quality improvement is the main drive towards achieving such culture. We should include quality improvement as a goal in the hospital’s strategic plan
Develop the quality culture Develop culture that focus on improving per<strong>for</strong>mance Make customer the center of your culture Blame free -culture Cultivate the wanted culture and set policies and strategy to help implementing it.
Page 1 and 2: Strategic Leadership for Quality Ma
Page 3 and 4: “Before following a leader it is
Page 5 and 6: “Where leaders Lead others will f
Page 7 and 8: Leaders are effective because of th
Page 9: •Those of the governing body (inc
Page 13 and 14: •Help in defining both the missio
Page 15 and 16: Empower every employee to increase
Page 17 and 18: Communicating quality data concerni
Page 19 and 20: Infection rates Medication errors(
Page 21 and 22: Credibility (of a Leader) ◦ The a
Page 23 and 24: Practice openness. Be fair. Speak y
Page 25 and 26: Delegation Leader permits the group
Page 27 and 28: Talk Straight Demonstrate Respect

Strategic Leadership for Quality Management

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