Strategic Leadership for Quality Management

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• Do not breach <strong>for</strong> something you never do. • Come to work first, leave last. • Treat good workers friendly, encouraging and with respect. • Treat poor per<strong>for</strong>mers firmly but always with respect.
•Those of the governing body (including owners, as applicable) •The chief executive officers and other senior managers (including the healthcare quality professional) •Department leaders •Elected and appointed leaders of the medical staff and clinical departments •The nurse executive and other senior nursing leaders
Page 1 and 2: Strategic Leadership for Quality Ma
Page 3 and 4: “Before following a leader it is
Page 5 and 6: “Where leaders Lead others will f
Page 7: Leaders are effective because of th
Page 11 and 12: Develop the quality culture Develo
Page 13 and 14: •Help in defining both the missio
Page 15 and 16: Empower every employee to increase
Page 17 and 18: Communicating quality data concerni
Page 19 and 20: Infection rates Medication errors(
Page 21 and 22: Credibility (of a Leader) ◦ The a
Page 23 and 24: Practice openness. Be fair. Speak y
Page 25 and 26: Delegation Leader permits the group
Page 27 and 28: Talk Straight Demonstrate Respect

Strategic Leadership for Quality Management

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