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Strategic Leadership for Quality Management

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Policy<br />

◦ Accept all customer-returned merchandise.<br />

Procedure<br />

◦ Follow all steps <strong>for</strong> completing merchandise<br />

return documentation.<br />

Rules<br />

◦ Managers must approve all refunds over $50.00. 00<br />

◦ No credit purchases are refunded <strong>for</strong> cash.<br />

6–24

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