Strategic Leadership for Quality Management
Strategic Leadership for Quality Management
Strategic Leadership for Quality Management
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Policy<br />
◦ Accept all customer-returned merchandise.<br />
Procedure<br />
◦ Follow all steps <strong>for</strong> completing merchandise<br />
return documentation.<br />
Rules<br />
◦ Managers must approve all refunds over $50.00. 00<br />
◦ No credit purchases are refunded <strong>for</strong> cash.<br />
6–24
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