21.11.2014 Views

Strategic Leadership for Quality Management

Strategic Leadership for Quality Management

Strategic Leadership for Quality Management

SHOW MORE
SHOW LESS

You also want an ePaper? Increase the reach of your titles

YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.

Policy<br />

◦ Accept all customer-returned merchandise.<br />

Procedure<br />

◦ Follow all steps <strong>for</strong> completing merchandise<br />

return documentation.<br />

Rules<br />

◦ Managers must approve all refunds over $50.00. 00<br />

◦ No credit purchases are refunded <strong>for</strong> cash.<br />

6–24

Hooray! Your file is uploaded and ready to be published.

Saved successfully!

Ooh no, something went wrong!