Strategic Leadership for Quality Management

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Building Creditability and trustt Delegation Assure having an updated implementable policy and procedures <strong>for</strong> all your processes Assure allocation of resources Empowering Employees
Credibility (of a Leader) ◦ The assessment of a leader’s honesty, competence, and ability to inspire by his or her followers Trust ◦ Thebeliefoffollowersandothersintheintegrity, character, and ability of a leader. • Dimensions of trust: integrity, competence, consistency, loyalty, and openness. ◦ Trust is related to increases in job per<strong>for</strong>mance, organizational citizenship behaviors, job satisfaction, and organization commitment.
Page 1 and 2: Strategic Leadership for Quality Ma
Page 3 and 4: “Before following a leader it is
Page 5 and 6: “Where leaders Lead others will f
Page 7 and 8: Leaders are effective because of th
Page 9 and 10: •Those of the governing body (inc
Page 11 and 12: Develop the quality culture Develo
Page 13 and 14: •Help in defining both the missio
Page 15 and 16: Empower every employee to increase
Page 17 and 18: Communicating quality data concerni
Page 19: Infection rates Medication errors(
Page 23 and 24: Practice openness. Be fair. Speak y
Page 25 and 26: Delegation Leader permits the group
Page 27 and 28: Talk Straight Demonstrate Respect

Strategic Leadership for Quality Management

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