Strategic Leadership for Quality Management

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Integrity : Honesty and truthfulness Competence: Technical and interpersonal knowledge Consistency: Reliability, predictability, and good judgment in handling situations Loyalty: Willingness to protect a person Openness: Willingness to share ideas freely
Practice openness. Be fair. Speak your feelings. Tell the truth. Show consistency. Fulfill your promises. Maintain confidences. Demonstrate competence.
Page 1 and 2: Strategic Leadership for Quality Ma
Page 3 and 4: “Before following a leader it is
Page 5 and 6: “Where leaders Lead others will f
Page 7 and 8: Leaders are effective because of th
Page 9 and 10: •Those of the governing body (inc
Page 11 and 12: Develop the quality culture Develo
Page 13 and 14: •Help in defining both the missio
Page 15 and 16: Empower every employee to increase
Page 17 and 18: Communicating quality data concerni
Page 19 and 20: Infection rates Medication errors(
Page 21: Credibility (of a Leader) ◦ The a
Page 25 and 26: Delegation Leader permits the group
Page 27 and 28: Talk Straight Demonstrate Respect

Strategic Leadership for Quality Management

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