FaceyConnect Patient Care Guide - Facey Medical Group

Patient Portal
Guide
Need help?
) Call FaceyConnect Support
(818) 792-­‐4399
+
Or Email
FaceyConnect@facey.com

PATIENT PORTAL USER AGREEMENT
Facey Medical Group, in partnership with Jardogs, Inc., offers the FollowMyHealth
(FMH) Patient Portal “FaceyConnect” for the exclusive use of our established patients.
The FMH “FaceyConnect” Patient Portal is designed to enhance patient – physician
communication. In order to become a user, a patient must have had a previous office
visit with a Facey provider.
We strive to keep all of the information in your records correct and complete. If you
identify any discrepancy in your records, you agree to notify us immediately by emailing
your provider. Additionally, by using the FMH “FaceyConnect” Patient Portal, the user
agrees to provide factual and correct information.
Facey Medical Group will provide information that populates the FMH “FaceyConnect”
Patient Portal content including:
• Limited Labs and other diagnostic test results
• Medical Summary and Medications
• Other miscellaneous documentation stored in the electronic health record
NOTE: This is not a comprehensive inventory of all medical records from Facey
Medical Group. The FMH “FaceyConnect” Patient Portal record may not be considered
an acceptable substitute for certified records from Facey Medical Group for legal
proceedings.
The FMH “FaceyConnect” Patient Portal provides secure access to the following
services:
• Appointment Request, Reschedule, Cancellation & Review
• Secure Messaging with your Facey Provider
• Prescription Review and Refill Request
• View limited Lab Test and Vital Signs
• Email, Fax, Print or Save Your Health Records
The Patient Portal is not intended to provide internet based diagnostic medical services.
Also the following limitations apply:
• No Internet based triage and treatment requests. Diagnosis can only be made
and treatment rendered after the patient is SEEN by the physician.
• No emergent communication or services. Any emergent conditions should
be handled by calling the office directly, going to an urgent care clinic or
emergency room or calling 911 should the emergency be life threatening.

• No request for narcotic pain medications will be accepted.
• No requests for new prescriptions or refills for conditions for which you are not
being treated by your provider will be accepted.
• Please note that it is your responsibility to maintain a current and valid email
address with the FMH “FaceyConnect” Patient Portal as you are receiving
confidential messages.
• You agree to take steps to keep your online communications to and from us
confidential including:
o Do not store messages on your employer-provided computer; otherwise
personal information could be accessible or owned by your employer.
o Use a screen saver or close your messages instead of leaving your
messages on the screen for others to read and keep your password safe
and private.
o Do not allow other individuals or other third parties access to the
computer(s) upon which you store medical communications.
o Do not provide your password to others, by furnishing your password to
others Facey Medical Group is not responsible for violation of
confidentiality.
This FMH “FaceyConnect” Patient Portal is provided as a courtesy to our patients.
However, if abuse or negligent usage of the FMH “FaceyConnect” Patient Portal
persists, we reserve the right, at our discretion, to terminate FMH “FaceyConnect”
Patient Portal offering, suspend user access and modify services available through the
FMH “FaceyConnect” Patient Portal.
Please read our HIPAA Notice of Privacy Practices for information on how protected
health information (PHI) is used at Facey. All new and established patients have signed
a HIPAA Notice of Privacy Practices and have been provided a copy. If you do not
recall signing a Notice of Privacy Practices form and want to review this policy, you may
access it on our website at www.facey.com or we can provide you a copy.
In order to get access to FMH “FaceyConnect” Patient Portal system, you must provide
the following information:
• Signed FMH “FaceyConnect” Patient Portal User Agreement
• A Copy of Picture Identification
• A Valid Email Address
Once we have received above information, you will receive an email with a security
code allowing you to create an account with FMH “FaceyConnect” portal.

The site may be accessed in two ways:
1. Directly by going to this URL: http://facey.followmyhealth.com/bookmark
2. From the Facey website: http://facey.com, clicking the FaceyConnect link
at the top of the page.
Upon acceptance by the FMH “FaceyConnect” Patient Portal system, an email reply will
be sent to your email address “Connection to Facey Medical Group Successful.”
While the FMH “FaceyConnect” Patient Portal is user friendly, limited technical support
questions can be directed by emailing faceyconnect@facey.com

Table of Contents
Home Screen .............................................................................................. 1
Action Center ........................................................................................................................................... 1
Appointments .......................................................................................................................................... 2
Request an Appointment ......................................................................................................................... 2
Upcoming Appointments ......................................................................................................................... 4
Recent Activity ......................................................................................................................................... 6
App Center ............................................................................................................................................... 6
My Account ................................................................................................. 8
Connections ........................................................................................................................................... 8
Preferences ............................................................................................................................................ 9
Inbox ......................................................................................................... 11
My Health .................................................................................................. 12
Summary .............................................................................................................................................. 12
Conditions ............................................................................................................................................ 13
Medications .......................................................................................................................................... 14
Allergies ................................................................................................................................................ 16
Immunizations ....................................................................................................................................... 17
Results ................................................................................................................................................... 18
Vitals ..................................................................................................................................................... 19
Documents ........................................................................................................................................... 20
Chart View ............................................................................................................................................ 21
My Info ...................................................................................................... 21
Demographic ....................................................................................................................................... 21
Providers .............................................................................................................................................. 22
FAQ ........................................................................................................... 23

Home Screen
The ‘Home Screen’ displays several actionable items:
[Main toolbar]
Message
Compose a message to your provider
Schedule Appt
Request an appointment
Hello [Name]
This dropdown contain Proxy accounts
My Account
This dropdown contains: Connections, Billing (Not available at this time), Preferences,
Support, Help, and Log Out.
Action Center
Displays items you can interact with by clicking on the items to provide details. Also
calls attention to certain items, such as watching the walkthrough video to enhance your
experience with using FollowMyHealth.
Heath Summary
Basic information
You can remove unwanted
items from the Action Center
by clicking on the “X” next to
the item.
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Appointments
You can manage upcoming or request a new appointment and view past appointments.
Search field allows you to search the
current tab for upcoming, past or
other by Providers name.
Export button allows you to export
your appointments to add to an
external calendar
Request an Appointment
Allows you to request an appointment
You are able to choose a provider that you
have had an encounter from the drop down
menu.
Reason for Appointment: Must
populate this filed to send request
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My Available Times
Check off boxes to select days.
Choose preferred time of day (anytime, before
specific time, after specific time, or between
specific times) and distance out (first available, one
week, two weeks, one month, two months, 6
months).
Clicking the “Add This Time Slot” button will
populate the selection in the field to the right.
You are able to add as many selections as you
want. To remove a selection click on the “x” next
to the item no longer needed.
Click
button once all of the necessary fields have been entered.
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Upcoming Appointments
Click on a future appointment to view its details. You are able to Map directions to the
appointment, Rescheulde to a new date or time or cancel the appointment.
Appointment detail
Print out appointment
information, along with the map
and/or directions.
Select the “Reschedule
Appointment” tab to request
another date or time.
Reason for Appointment and My
Available Times must be
completed to send new request.
While the organization is working on your
request to reschedule your appointment, a
“Pending Reschedule” flag will display with that
appointment on your Upcoming Appointments
Click
button once all of the necessary fields have been entered.
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Select the “Cancel Appointment “ tab to
Cancel existing appointment by entering
comments on box below then click on
summit to send cancelation request.
Click on the “Past” tab to view past
appointments.
To view older dates click on “View More”
use scroll bar to move down.
To view appointment details click on the
appointment date.
Select “other” to view
Canceled or No-Show
appointments.
To view older dates click on
“View More” use scroll bar to
move down.
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Recent Activity
This application displays news concerning your health record and organizations you are
connected to.
Each item is hyperlinked. Clicking on a
hyperlink will navigate you to that
corresponding section within
FollowMyHealth.
You can remove any items from
Recent Activity by clicking the delete
“X” next to the item
App Center
The App Center Module contains different applications that you can install in your FMH
Account
To install an app to the App Center, click the “install”
button
Available apps:
- My Charts
- Withings Digital Scale
- Blue Button
- Telcare Glucose Monitor
- Withings Blood Pressure Cuff
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The health Journal app is a place for you to keep notes about your health
Click the “New” Button to
create a new journal entry.
Create a title for your Journal
entry
Add notes
Click “Save”.
To edit a journal entry, click
once on the entry, this will open
the entry to add more text, print
or delete.
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My Account
Contains Connections, Preferences, Help and Log Out.
Connections
Displays the Organization to which your Electronic Health Record is connected.
The ‘Add a connection’ button allows you to connect with
another organization.
o Fill out the ‘Find an Organization’ window.
o Any organization that fits your criteria will display.
o Highlight the organization and click the ‘Connect’ button.
v You will be in pending status with that organization.
By Clicking Edit you are able to
manage your connections.
Important Note:
Clicking on ‘x’ (remove connections)
this will disconnect the connection and
data will not update to your personal
health record.
Visualize Connections screen
demonstrates all the connections
that comprise the Universal Health
Record.
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Preferences
Manage Account displays who has access to your FollowMyHealth account and you
are also able to see other accounts you have access to.
Invite a Proxy you can grant ‘Read Only’ access or ‘Full Access’
Ø Read Only access allows the Healthcare Proxy to view the contents of the
account they have been given access to.
Ø ‘Full Access’ allows the Healthcare Proxy full control of the account they have
been given access to.
o Enter in the email address of the individual you would like to grant proxy
access. They must enter in your exact passcode to have access to your
account.
• The ‘Delete your UHR’ Button allows you to remove all of your connections and
deletes your FollowMyHealth account. This includes any data you have
downloaded from clinical organizations as well as manually added items.
o If you delete your account and wish to recreate it, you will need to request
another invite in order to retrieve your health record.
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Login Preferences
Add additional authentication methods or disconnect an authentication method by
selecting the ‘Connect’ or ‘Disconnect’ buttons.
Restore Deleted Items
View and restore items you have previously deleted by clicking the ‘Restore’ button.
Activity History Log
View the most recent activity on your FollowMyHealth account.
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Inbox
Contains messages related to your medical record. This includes private messages
between you and your provider.
Select “Compose” or “Message” from main tool
bar to create a new message to your Provider
Click “Ok” to acknowledge you
read Emergency Message
Disclaimer.
Check this box to no longer view
this message in the future.
You are able to choose a provider that you
have had an encounter with and that allows
messaging from the drop down menu.
Enter Subject and Body.
Click “Send” to complete message.
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My Health
The ‘My Health’ tab contains your Electronic Medical Record. The tabs are intuitive
and contain information directly related to the tab labels.
Summary
• The ‘Summary’ tab displays different App based programs that can be installed
moved and deleted from your home screen.
o The Summary tab is similar to the Home screen. Please refer to the
Home screen section for more information.
The Summary Screen is divided in to
separate categories:
Demographics: displays your name,
date of birth and address.
You can change photo by selection “New
Photo” button
My Care Team: Allows you to add other
Providers not on FollowMyHealth
Diagnoses: Displays all active
conditions from the “Conditions” tab of
My Health.
Surgical History: Displays all active
Surgical History conditions from the
“Conditions” tab.
Medications: displays all active Medications from the Medications
tab of My Health.
Recent Vitals: displays the most current value, if any, of height, weight, and BMI
Allergies: Displays all active allergies
from the “Allergies” tab.
Email current page to
another recipient
Email entire medical
record to another
recipient.
Print current page
Print entire medical
record.
Fax medical record
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Conditions
• The ‘Conditions’ tab allows you to view, add and resolve health conditions.
o To add a health condition, type the condition in the text box provided.
o Select your health condition from the list that populates.
o
v Click “ Add Condition”.
Resolved, and Comments are all optional fields.
v Click on the “Save” button when you are finished.
The “Show details for a condition” icon allows you to view your condition
information.
The “Remove a condition” icon allows you to remove a condition from
your personal health record.
Removing or Adding a condition from FollowMyHealth only affects
your personal health record. It does not impact data in your legal record
maintained by your physicians.
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Medications
• The ‘Medications’ tab allows you to view, add and renew medications.
o To add a medication, type the medication in the text box provided.
o Select your medication from the list that populates.
v Click “ Add Medication”.
o ‘Directions’, ‘Provider’ and ‘Comments’ fields are optional.
v Click on the ‘Save’ button when you are finished.
The ‘Show details for a medication’ icon allows you to view your
medication information.
The ‘Request a prescription renewal’ icon sends a renewal request to
your provider.
The ‘Remove a medication’ icon allows you to remove a medication from
your personal health record.
Removing or Adding a medication from FollowMyHealth only affects your
personal health record. It does not impact data in your legal record maintained
by your physicians.
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You may change your pharmacy location when requesting a refill by clicking on
“Change” choose a new pharmacy and select ‘Connect’. (See image above)
.
Please note: Not all Pharmacies may be available for selection.
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Allergies
• The ‘Allergies’ tab allows you to view and add allergies.
o To add an allergy, type an allergy in the text box provided.
o Select your allergy from the list that populates.
v Click ‘ Add Allergy’.
v Click the ‘Allergy Type’ drop down to select between Unknown,
Medication, Environmental or Food.
v Enter to ‘Onset’ date.
v Add ‘Allergic Reactions’ by typing symptom and click on to add
reactions.
v ‘Comments’ is an optional field.
v Click on the ‘Save’ button.
The ‘Show details for allergy’ icon allows you to update your allergy
information.
The ‘Remove an allergy’ icon allows you to remove an allergy from your
personal health record.
Removing an allergy from FollowMyHealth only affects your personal
health record. It does not impact data in your legal record maintained by your
physicians.
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Immunizations
• The ‘Immunizations’ tab allows you to view and add immunizations.
o To add an immunization, type the immunization in the text box provided.
o Select your immunization from the list that populates.
v Click ‘
Add Immunization’.
o Enter the Administered Date. The Dose, Route of Administration,
Manufacturer, Series, and the Comments field is optional.
v Click on the “Save” button when you are finished.
The ‘Show details for an immunization’ icon allows you to update
your immunization information.
The “Remove an immunization” icon allows you to remove an
immunization from your personal health record.
Removing or adding an immunization from FollowMyHealth only
affects your personal health record. It does not impact data in your legal record
maintained by your physicians.
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Results
• The ‘Results’ tab allows you to view, add, and graph your results.
o To add a result, type the result in the text box provided.
o Select your result from the list that populates.
v Click ‘
Add Result’.
o Enter the Result Date, Value, Units and Provider.
o Comments field is optional.
v Click on the ‘Save’ button when you are finished.
The ‘Show details for a result’ icon allows you to update your result information.
Results with (see details) will display Provider notes when hovering the mouse over the
results.
The ‘Chart’ icon allows you to chart your result information.
The ‘Remove a result’ icon allows you to remove a result from your personal
health record.
Removing or adding a result from FollowMyHealth only affects your
personal health record. It does not impact data in your legal record maintained
by your physicians.
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Vitals
• The ‘Vitals’ tab allows you to view, add, and graph your vitals.
o Click the drop down arrow and choose the vital you wish to add.
o Enter Date Taken and Value. The Comments field is optional.
• Click on the ‘Save’
button when you are
finished.
The “Show details for a vital” icon allows you to update the vital you selected.
The “Chart the value of a vital over time” icon allows you to graph your
selected vitals.
The ‘Print’ icon allows you to print the graph.
The ‘Remove a vital’ icon allows you to remove a vital from your personal health
record.
Removing or adding vitals from FollowMyHealth only affects your
personal health record. It does not impact data in your legal record maintained
by your physicians.
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Documents
Facey has made the decision to block Radiology procedures and other
diagnostic tests from appearing in the Patient Portal i.e. (X-rays,
Ultrasounds, and Mammograms.) We are working on making these results
available to you in the near future.
• The ‘Documents’ tab allows you to view Scanned Documents and Notes in your
health record. Simply double click to open a document.
The ‘View the selected document’ icon allows you to view the selected
document.
The ‘Add a document’ icon allows you to add an electronic document to
your personal health record.
The ‘Remove the selected document’ icon allows you to remove a
document from your personal health record.
Ø Removing or adding a document from FollowMyHealth
only affects your personal health record. It does not impact
data in your legal record maintained by your physicians.
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Chart View
• The ‘Chart View’ tab contains the same information as the Tab View, but
displays it in a list that is grouped by Data or Provider.
To view items click on the
date to expand.
My Info
The ‘My Info’ contains Demographics and Providers pages by using the drop
down.
Demographic
Displays basic information tied to Electronic Medical Record, such as name,
address, Emergency Contact, Responsible Party and Insurance information.
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Providers
Displays all providers with which you have had an appointment. They are listed in order
of frequency.
• Each provider’s profile gives you basic information about them and shows you
what services they have enabled.
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FAQ
Why a Patient Portal?
FaceyConnect is a web based application that allows the patient to interact
and communicate with their health care provider via the internet.
What will I be able do in the Patient Portal?
You will be able to:
Access to view laboratory results.
Access to view medical information such as problem list, medications, vitals,
and allergens.
Request to schedule, reschedule or cancel an appointment with healthcare
provider(s).
View and request medication refill(s)
Have secured messaging between patient and provider.
Will online consults be available?
No. Online consults with physicians are not available at this time. However,
patients can use FaceyConnect’s messaging feature to ask simple, nonurgent
questions.
What determines the order providers are listed in my FaceyConnect Patient
Portal?
The providers are listed by who the patient has seen the most.
What determines the order providers are listed in my FaceyConnect Patient
Portal?
The providers are listed by who the patient has seen the most.
Can a patient disenroll from FaceyConnect? What is the Procedure for this?
Yes, patients can disenroll from FaceyConnect by going to their patient portal
connections tab and clicking on the Red X to remove the connection from
Facey Medical Group. The account will be disabled from further
communication.
If I disenroll can I re-enroll with FaceyConnect at any time?
Yes, by following the same registration sign-up process.
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What if my e-mail carrier or log-in method is not listed on the homepage?
In order to connect to your FaceyConnect Portal, you must use one of
services listed on the homepage in (Facebook, Yahoo, Google or Windows
Live ID).
If you do not have one of these, and need assistance setting one up, send an
email to FaceyConnect@Facey.com.
Can multiple patients be linked to the same email address?
No, each patient should have their own e-mail address to ensure privacy.
Is there a timeout setting in the patient portal?
Yes, users will be automatically logged out of the FaceyConnect patient portal
after 10 minutes of inactivity.
Can a patient in the Patient Portal e-mail/forward their Portal record to
another e-mail recipient?
Yes, when you select the e-mail icon in the page, a release disclaimer
window appears asking if you want to continue?
Once you select "okay" you can enter the email address you want to send the
record to.
How long will the link in the e-mail to sign up for patient access be good
for?
The invitation included in the e-mail is good for 90 days.
How long will it take to receive an invite e-mail after the initial sign up?
The invitation code e-mail could take 1-2 business days after sign up.
Who should I contact if I have not received my invitation?
Patients can contact us via e-mail at FaceyConnect@Facey.com
What is the time it takes the provider to respond to the patient?
The provider has a 24-48 hour response time.
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If I add medical data to my FaceyConnect record, will my doctor receive
this information?
Not at this time. Presently, all personally added medical data will be
stored in your FaceyConnect Personal Health Record, but will not made
available to your provider.
Why can’t I request a renewal on my medication, the button is grayed out?
The renewal button may be grayed out, as it may be too soon to request
a renewal or the medication is already pending renewal authorization from
the provider to submit to the pharmacy.
How long after my Dr’s visit will I be able to see my labs in my Patient
Portal?
Patient labs will be available in the patient portal 4 business days from the
day of the visit. (Information is released to the Portal after it has been
reviewed by the provider.)
My laboratory test ordered by a Non-Facey Doctor are not appearing on my
Patient Portal, it has been more than 4 days why are they not there?
Laboratory tests ordered by external providers (Non-Facey) will not populate
in the portal; we ask that you contact the ordering external provider for your
test results. If your labs were ordered by a Facey Doctor and they do not
appear after 4 business days, please let us know by contacting us at
FaceyConnect@Facey.com
Please be advised that certain labs will not cross over to your portal,
regardless of the ordering provider. Based on California Health and Safety
Code Section 123148 it is the policy of Facey Medical Foundation that the
following results be blocked from appearing in the Patient Portal, for
example:
• Sensitive blood results i.e. (HIV antibody test, HTVL antibody)
• Hepatitis infection A, B, C, D, E
• All toxicology testing i.e. (Opiates).
• Test Results related to routinely processed tissues, including skin biopsies
• Pap smear test
• Products of conception
• Bone Marrow aspirations for morphological evaluation
• Chromosome analysis and genetic testing.
Please note: Laboratory results will cross over to the portal on the 4th day, after
being verified by the ordering provider.
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Why can’t I see my X-ray reports on the Patient Portal?
Facey has made the decision to block Radiology procedures and other
diagnostic tests from appearing in the Patient Portal i.e. (X-rays,
Ultrasounds, and Mammograms.) We are working on making these results
available to you in the near future.
Can I request an appointment for the same day?
No. Patients who require an appointment within the next 24-48 hours will
need to contact their Doctor’s office directly.
Will the patient receive appointment reminders through FaceyConnect?
Yes, appointment reminders are automatically generated the day the
appointment is scheduled and 7 days prior to the appointment
If I am having trouble connecting from home after hours; who do I call for
support?
At this time FaceyConnect does not offer after-hours assistance, you can e-
mail FaceyConnect@Facey.com and you will receive a response within 24
hours.
Who can I contact if I am having trouble registering with FaceyConnect?
Patients having trouble registering with FaceyConnect should contact us at
FaceyConnect@Facey.com, you should expect a response within 24 hours.
Can I access FaceyConnect with my Smart Phone or Tablet?
Possibly. However, no Mobile Devices are currently supported by Jardogs,
LLC., and specific troubleshooting help is not available.
Can I receive messages on my cell phone through SMS Text Messaging?
No, SMS text messaging is not available at this time.
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What are the computer system requirements to be able to use the
FaceyConnect Patient Portal?
Windows
Mac
Windows 7, Windows Vista, Windows XP Svc Pack 2
Apple Mac OS x 10.1.8
What are the supported web browsers in order to log-in to FaceyConnect
Patient Portal?
Supported browsers are:
Internet Explorer 7.0 or higher
Modern versions of Chrome, Firefox, and Safari
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