Summer Focus 2012 - Bradford Teaching Hospitals NHS ...

“We work hard to provide
a high quality service here
in Bradford and we know
that most of the time we
get this right for patients
but sometimes we do not.
We routinely consult with
service users about specific
service improvements but
we have never previously
engaged on such a large
scale before. Patients First
is an opportunity to really
listen to and understand
what our patients and
other key stakeholders
expect from us. ”
Sally Napper,
chief nurse
Last year we launched a new quality
initiative called Patients First which will ensure that quality is at the centre of everything
we do. Widespread consultation has taken place with patients, carers, commissioners
and staff to understand in detail what they expect from us. This research is being used
to review our current services and ways of working to determine how we develop our
organisation in the future.
What is Patients First?
Patients First is our new strategy to
continuously improve the quality
of our services. It was initiated by
the chief nurse as a significant
range of work had taken place,
within the clinical divisions, to
seek the views of patients and to
improve services in line with the
areas identified by patients. The
Foundation Trust recognised that it
needed to strengthen the current
work plan for improving the
patient experience whilst ensuring
that divisions continue to lead this
programme within their teams.
The programme began
in September 2011 with a
widespread, ongoing consultation
with the various bodies who have
an interest in hospital services
like the public, Foundation Trust
members, health commissioners,
local GPs and staff. All of these
groups were canvassed for their
views in order for the hospital to
gain a greater understanding of
what everyone expects from us as
a healthcare provider.
This research is being used
as a basis to review our current
services and ways of working, and
to determine how we develop
our organisation in the future.
Patients First involves every service
and department in the Foundation
Trust, including finance, human
resources and estates. We have
used the results of the Patients
First consultation to develop a set
of patient focussed standards and
values that will be instilled across
the Foundation Trust.
Why do we need Patients
First?
At a time when healthcare
budgets are tightening, yet
demands on healthcare are rising,
we must understand what is most
important to those who have a
vested interest in our services so
that we can utilise our precious
resources in the most effective
way.
What are the timescales for
Patients First?
In 2012 every service and
department in the Foundation
Trust was asked to review how
they work and develop plans for
the future in light of the feedback
we receive as part of Patients First.
These plans are currently being
developed into work streams
throughout the hospital, tying
together plans where we know
we can improve our care to our
patients.
In 2013 we will integreating
the Patients First new vision,
mission, values and priorities with
our new corporate strategy.
Patient’s First is a long-term
initiative and whilst we expect
to implement some actions
quickly, Patients First will deliver
progressive quality improvements
over a number of years.
The Patients First initiative aims
to ensure that the Foundation
Trust listens to the public before
it decides on the priorities for the
development of future hospital
services.
Only by working together can we achieve the best choices, care and treatment... and put
patients first in all that we do.
Our Patients The reason why we are here and their views matter to us
Our Staff Committed to healthcare and doing the best they can for our patients
Our Approach To listen carefully, communicate clearly and treat people as individuals
Our Service Welcoming, professional and reassuring
Our Community Providing the best care for patients and their families, in and out of hospital
Our Commitment To keep improving what we do and how we do it, for the benefit of our
patients
FOCUS January 2013 page 3