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Pensions Fund Annual Report 2011-12 , item 18. PDF 4 MB

Pensions Fund Annual Report 2011-12 , item 18. PDF 4 MB

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F u n d m e m b e r s h i p<br />

Benchmarking<br />

National benchmarking: service standards result for <strong>2011</strong>/20<strong>12</strong><br />

<strong>2011</strong>/20<strong>12</strong> 2010/<strong>2011</strong><br />

Transfer out - quote<br />

100<br />

(Target 10 days)<br />

99<br />

Refund - payment<br />

89<br />

(Target 5 days)<br />

83<br />

Deferred benefits - send details<br />

86<br />

(Target 10 days)<br />

87<br />

Death - send details<br />

89<br />

(Target 5 days)<br />

86<br />

Death - initial acknowledgement<br />

97<br />

(Target 5 days)<br />

98<br />

Retirements - payment<br />

95<br />

(Target 5 days)<br />

96<br />

Retirements estimate - issue quote<br />

99<br />

(Target 10 days)<br />

99<br />

Transfer in - issue quote<br />

95<br />

(Target 10 days)<br />

95<br />

0 10 20 30 40 50 60 70 80 90 100<br />

% of procedures meeting standard (target 90%)<br />

Further development of procedures to monitor and evaluate the performance of the fund and<br />

scheme employers in meeting the agreed service standards will be a priority over the forthcoming<br />

year in line with the introduction of our Administration Strategy.<br />

CIPFA pensions administration benchmarking costs <strong>2011</strong>/20<strong>12</strong><br />

The fund continues to participate in the Chartered Institute of Public Finance and Accountancy<br />

(CIPFA) <strong>Pensions</strong> Administration Benchmarking Club. The results for the administration cost for<br />

each member of the fund for <strong>2011</strong>/20<strong>12</strong> are below.<br />

Cost for each member<br />

Staffordshire County Council<br />

£22.21 (£20.57 2010/<strong>2011</strong>)<br />

averageDRAFT<br />

National average<br />

£21.54 (£22.68 2010/<strong>2011</strong>)<br />

DRAFT<br />

DRAFT99<br />

DRAFT89<br />

DRAFT83<br />

DRAFT87<br />

DRAFT86<br />

DRAFT97 DRAFT98<br />

Although the cost per member increased for <strong>2011</strong>/20<strong>12</strong>, costs are continually monitored to<br />

ensure savings can be made where possible. Actual staffing costs were reduced in <strong>2011</strong>/20<strong>12</strong> but<br />

actuarial costs increased in the short term due to the high number of employers joining the fund.<br />

23

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