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Pensions Fund Annual Report 2011-12 , item 18. PDF 4 MB

Pensions Fund Annual Report 2011-12 , item 18. PDF 4 MB

Pensions Fund Annual Report 2011-12 , item 18. PDF 4 MB

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F u n d m e m b e r s h i p<br />

Customer Satisfaction<br />

We place customer satisfaction and service excellence at the heart of everything we do. We<br />

achieve this through delivering services through efficient business processes and providing quality<br />

communication which encompasses customer first, best practice and value for money.<br />

Here are some the comments we received from our stakeholders over the last twelve months:<br />

Thank you for all your help in<br />

dealing with my redundancy<br />

Information Active member<br />

I would like to thank you and<br />

your team for how quickly I<br />

received my lump sum and my<br />

first pension payment from you<br />

Retired member<br />

May I thank you<br />

very much for the<br />

way my pension<br />

was dealt with……<br />

excellent service<br />

Retired member<br />

DRAFT<br />

DRAFT<br />

I just wanted to thank everyone for still<br />

making the effort to send out the In Contact<br />

magazine. I found it very informative<br />

and helpful and commend the council for<br />

keeping the pensioners up to date<br />

Retired member<br />

25

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