Pensions Fund Annual Report 2011-12 , item 18. PDF 4 MB
Pensions Fund Annual Report 2011-12 , item 18. PDF 4 MB
Pensions Fund Annual Report 2011-12 , item 18. PDF 4 MB
You also want an ePaper? Increase the reach of your titles
YUMPU automatically turns print PDFs into web optimized ePapers that Google loves.
F u n d m e m b e r s h i p<br />
Customer Satisfaction<br />
We place customer satisfaction and service excellence at the heart of everything we do. We<br />
achieve this through delivering services through efficient business processes and providing quality<br />
communication which encompasses customer first, best practice and value for money.<br />
Here are some the comments we received from our stakeholders over the last twelve months:<br />
Thank you for all your help in<br />
dealing with my redundancy<br />
Information Active member<br />
I would like to thank you and<br />
your team for how quickly I<br />
received my lump sum and my<br />
first pension payment from you<br />
Retired member<br />
May I thank you<br />
very much for the<br />
way my pension<br />
was dealt with……<br />
excellent service<br />
Retired member<br />
DRAFT<br />
DRAFT<br />
I just wanted to thank everyone for still<br />
making the effort to send out the In Contact<br />
magazine. I found it very informative<br />
and helpful and commend the council for<br />
keeping the pensioners up to date<br />
Retired member<br />
25